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How to fix your Samsung Galaxy S8 Plus that keeps showing “Unfortunately, My Files has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, My Files has stopped” in your Samsung Galaxy S8+ is actually notifying you about the built-in file explorer that crashed for some reason. While it specifically mentions the app that’s crashing, it doesn’t necessarily mean it’s an app problem considering the fact that My Files is one of the core apps. However, in dealing with this kind of problem, it’s best that we try to troubleshoot the app that’s mentioned in the error and then we move on to other possibilities.

In this post, we will guide you in troubleshooting your Galaxy S8+ that’s plagued with this error message. Let’s try to rule out each possibility so that we can arrive at the point where it would be much easier to pinpoint what the problem really is. That way, we can formulate a solution that might just fix this problem and prevent it from occurring again in the future. So, if you own this great phone and are currently bugged by this problem, then read on as this post may be able to help you.

Now, before we go to troubleshooting, if you are currently experiencing a different problem, try to visit our troubleshooting page for we have already addressed some of the most common issues owners encountered with their device. Find issues that are similar to yours and feel free to use our solutions or troubleshooting guides. If they don’t work, however, and if you need further assistance, contact us by completing our Android issues questionnaire. All we need is information so we can help you. Don’t worry, it’s free.

Troubleshooting Galaxy S8+ with “My Files has stopped” error

The purpose of this troubleshooting guide is to directly address the questions sent by some of our readers who reportedly encountered this problem or error. So, try to go through the steps below so that you would know what to do if this problem occurs…

Step 1: Reboot in Safe mode to know if the error still occurs

By doing this, the problem won’t be fixed but you would know if it’s one or some of the third-party apps that’s causing it when it won’t show up while in safe mode. This is how you boot your Galaxy S8+ in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

While in the phone is in this mode, try to open My Files to know if the error remained. If so, then it’s most likely a firmware issue and it needs your immediate attention. Move on to the next step if it’s the case.

On the other hand, if the problem is fixed, you just have to find the apps that cause the problem and then try updating, resetting or even uninstalling them.

How to update apps in your Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu > Settings then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

How to clear app cache and data on Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

How to uninstall an app from Galaxy S8+

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display pre-installed apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 2: Delete all system caches so they’ll be replaced

Assuming the error message shows up while the phone is in safe mode, then this is the next thing that you should do. It rules out the possibility that the cause of the problem is corrupt system caches. By booting your phone in Recovery mode and wiping the cache partition, you are deleting all system caches and in the next reboot, the phone will recreate them but this time, they’re all compatible with the firmware and aren’t corrupt.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition”
  5. Press Power button to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

The phone will take a little more time to boot up as it recreates the caches but wait for it to become active and then open My Files. If the error still shows up, then you should move on to the next step.

Step 3: Backup your files and data and then reset your phone

This is your last chance to fix this problem because apparently it has nothing to do with the system caches since you’ve already wiped off the cache partition to no avail. So, take time to backup all your files and data, disable the Factory Reset Protection so you won’t be locked out of your phone after the reset, then reset your phone.

How to disable Factory Reset Protection

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap 3 dot icon.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to reset your Galaxy S8+

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe data / factory reset.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, “Reboot system now” is highlighted.
  9. Press the Power key to restart the device.

Alternatively, you can just reset your phone from the Settings menu…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset device.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

I hope this helps.

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