in ,

How to fix Samsung Galaxy S7 that keeps freezing after the Nougat update [Troubleshooting Guide]

When a premium phone like the Samsung Galaxy S7 started to freeze, it’s a sign that something in its system is not working quite well. Issues like this often occur after a firmware update so it wasn’t really surprising that some of our readers who own this phone started complaining about their phones that reportedly started to keep freezing after the Nougat update.

There are some factors we have to consider to know why this problem occurs in the first place. We have to tackle the possibilities and rule out each of them until we can arrive at a point where we can easily determine the cause. This way, we may be able to formulate a solution that may fix the problem for good and bring your phone back to its original performance. So, if  you own this phone and have recently updated it to Nougat and then this kind of problem started, then read on below as this post may be able to help you.

But before we jump right into our troubleshooting, if you have other issues with your device, make sure you drop by our troubleshooting page for we have already addressed a lot of problems reported by our readers before. Find ones that are similar with yours and use the solutions and troubleshooting guides we suggested. If they don’t work for you, then fill up our Android issues questionnaire and hit submit to contact us.

Step-by-step troubleshooting guide for Galaxy S7 that freezes after the update

Problem: I have a Galaxy S7 and I couldn’t do the soft reset because I can’t remove my phone’s battery the problem is since I updated my phone a week or so ago my apps keep freezing and not working e.g. I set my alarm this morning and it didn’t go off because the app stopped working my Facebook keeps freezing and I can’t auto fill when filling in forms.

Solution: Well, if you have plans to do a soft reset on your phone, then no need for you to remove the battery because it’s not removable like the other Samsung Galaxy models. Removing the battery needs you to have some kind of training to avoid complications and harm the components inside the device.

On the other hand, as you stated that apps are freezing every time you launch it, then most likely the files and data that the device were using might be corrupted and caused conflict to the system and triggered the issue to occur. So, to get rid this issue you must follow these troubleshooting procedures:

Step 1: Clear the Cache and Data of the app

There are two-types of cache your phone have the apps and system caches. These are temporary files stored on your phone’s directory or in the app itself to make it easier for the device to access the app if you want to launch it or other tasks that you want to do. In this instance, we have to delete the cache and data of the app that has an issue to eliminate the suspicion that it’s not the corrupt files caused it. These are the steps that you should do to clear the cache and data of the app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app that’s freezing.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

You may have to do this for every app that freezes. If the problem still occurs after this, then move on to the next step.

Step 2: Boot in Safe mode

After clearing the cache and data and device still freezes, there is a chance that a third-party app triggered it. By booting in safe mode, all third-party apps will be disabled and only the pre-installed ones will be loaded during the boot up process. But remember, the issue won’t be resolved by booting up in this mode alone, instead, it will just give you a hint what the culprit is. If your phone boots up normally and does not freeze, then obviously there’s an app responsible for it. Find that app, try to find if there’s an available update for it, clear its cache and data and lastly, uninstall it if the issue persists. Here’s how to boot your device in safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

And these are the procedures you may find useful in troubleshooting this kind of problem…

How to update apps on Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    1. Tap Update [xx] to update all applications with updates available.
    2. Tap an individual application and then tap Update to update a single application.

How to clear app cache and data on your Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display pre-installed apps.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

How to uninstall applications from your Galaxy S7

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap the desired application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 4: Clear the Cache Directory of the device

This method is similar to the first procedure you performed a while ago, the only difference is, you are deleting the system caches or the overall caches in the directory that the firmware is using. Nothing to worry about this method because it won’t delete the files you stored on your phone. If this problem is caused by corrupted files, this procedure will definitely fixed it. To do so, follow these:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 5: It’s time to reset your Galaxy S7

After doing the procedure above, try to launch those apps that has an issue and observe closely if the problem persists. If the issue still happening, we recommend that you should perform a reset on your phone. But before you go ahead to the steps, make sure to backup all your files because it will be erased. Follow these steps to reset your phone:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *

How to fix your Samsung Galaxy S8 with “Unfortunately, Settings has stopped” error [Troubleshooting Guide]

How to fix Samsung Galaxy J3 that keeps showing “Unfortunately, Youtube has stopped” error [Troubleshooting Guide]