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How to fix Samsung Galaxy S6 Edge+ that’s getting stuck on boot screen [Troubleshooting Guide]

When a high-end phone gets stuck on boot screen during boot up, it’s often a sign that it’s experiencing a firmware issue. While they’ve been reports of similar issues in the past that have been caused by a hardware problem, they were rare cases; hardware problems often prevents the phone from turning on while firmware issues prevent the phone from booting up normally and successfully.

Another possibility is that an app may have caused the phone to not continue booting up, that’s why in this post, we will try to look into each possibility and rule them out until we can pinpoint what the problem really is. Once we do, we can find for a solution to bring the phone to boot normally again. So, if you own this phone and are currently bugged by the same issue, continue reading below as this post may be able to help you.

Before anything else, make sure you drop by our S6 Edge+ troubleshooting page as we have already addressed or answered a lot of problems that were reported to us by our readers who own this phone. Try to find problems that are similar to yours and use the solutions we suggested. Should you need more help, contact us by filling up our Android problems questionnaire.

Problem 1: Galaxy S6 Edge+ got stuck on boot screen after an update

I bought a Samsung Galaxy S6 Edge+ in January and since then I have encountered a lot of issues but I managed to fix them so I guess they were really not that serious. However, as of late, my phone started to take so much time booting up but was able to boot successfully and one day it just stop. I mean, it turns on and shows the logo and then it gets stuck there. Doing the forced reboot procedure as you suggested will still result to the same thing. I don’t know what to do next. Can you help?

Troubleshooting: You said in the subject of your message that your phone has recently been updated so let’s also take into consideration the fact that it might be due to a firmware issue. Here’s what I suggest you do:

Step 1: Wipe cache partition

By doing this, you’re not actually just deleting the system caches, you’re allowing the phone to create new ones that are completely compatible with the new firmware. If a problem like this occurs out of the blue or after an update, it’s most likely due to some corrupt system caches that’s why it’s the first thing that we have to do:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and the Home key (“Installing system update'” shows for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight “wipe cache partition.”
  6. Press the Power key to select.
  7. Press the Volume down key several times key to highlight “yes.”
  8. Press the Power key to select.
  9. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

It will take a little longer for the phone to boot up after this procedure so try waiting for it to boot. If it’s still stuck on the boot screen after this, then you have to move on to the next step.

Step 2: Try to boot your phone in safe mode

We now have to find out if the problem is caused by a third-party app. Every time an update is rolled out, app developers have to update their apps so that they will be compatible with the new system. Obsolete apps may crash and cause the firmware to not work properly. In this case, your phone should be able to boot up successfully in Safe mode as all third-party apps will be temporarily disabled and this is how you do it on a Galaxy S6 Edge+:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When “Samsung Galaxy S6 edge+” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode in the bottom-left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If the phone successfully booted up in safe mode, then move on to the next step, otherwise, skip to step 4.

Step 3: Find, reset and uninstall the culprits

And I’m talking about third-party apps play a role in this problem but you can only do this if your phone can successfully boot up in safe mode. Finding the app that’s causing the problem is easier said than done especially if you have a lot of apps installed on your phone already so let’s begin the search from apps that need to be updated.

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Choose one of the following options:
    • Tap Update [xx] to update all applications with updates available.
    • Tap an individual application and then tap Update to update a single application.

After you’ve updated all apps that need to be updated, reboot your phone in normal mode. If it’s still stuck on boot screen, then reboot in safe mode and clear the cache and data of apps you’re suspecting to be causing the problem.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list.
  5. Tap Storage.
  6. Tap Clear cache.
  7. Tap Clear data and then tap OK.

Reboot your phone in normal mode after doing this but if the problem remains, then you have to proceed to the uninstallation.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Apps.
  4. Tap the desired application in the default list.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Step 4: Master reset your Galaxy S6 Edge+

After doing all the steps above and the phone is still stuck on the boot screen, then you have no other choice but to reset your phone. But before that, make sure you make a backup of your important files and data and then disable the Factory Reset Protection (FRP) so you won’t be locked out of your phone after the reset.

How to disable FRP on Galaxy S6 Edge+

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

How to Master Reset Galaxy S6 Edge+

  1. Back up data on the internal memory.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  4. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
  5. When the Android logo displays, release the Volume Up and the Home key (‘”nstalling system update” will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight “wipe data / factory reset.”
  7. Press Power button to select.
  8. Press the Volume down key until “Yes — delete all user data” is highlighted.
  9. Press the Power button to select and start the master reset.
  10. When the master reset is complete, “Reboot system now” is highlighted.
  11. Press the Power key to restart the device.

I hope this troubleshooting guide can help you.

Problem 2: Galaxy S6 Edge+ won’t boot up successfully

I am bothered so much of the recent condition of my phone since I’m using it for my job. My phone is a Galaxy S6 Edge Plus and recently, it can no longer boot up successfully into the home screen. I turns on and displays the logo but then turns off on its own and turn back on, displays the logo and turn off again. That’s the cycle and it could happen all day long without reaching the home screen.

We’ve seen problems like this since 2012. It might be a sign of a serious hardware problem or an issue with the firmware. We need to troubleshoot to know what’s really happening with your phone. Here’s what you need to do:

Step 1: Make sure the Power key is not stuck or damaged

First off, if this problem started after you’ve put on a new case, then remove it as it might be causing the problem. There are cases that won’t fix perfectly when you put it on your phone and as a result, the power key gets stuck.

There are also cases wherein the power key gets stuck even without third-party cases. To address this, press the power key a lot of times. In so doing, you will know if the button is still working properly because it would snap every time you press it. If it appears not to be stuck but won’t snap when you press, then it might be damaged. At this point, don’t do any troubleshooting anymore, instead, bring your phone to the shop and let the tech handle it for you. The power key has to be replaced.

Step 2: Attempt to boot in Safe mode

Assuming the key looks normal and snaps when pressed, then you should try booting your phone in safe mode to know if third-party apps have something to do with the problem.

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When “Samsung Galaxy S6 edge+” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode in the bottom-left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

If successful, then it’s one or some of the apps you installed that caused the problem, follow the procedures in step 3 in the first problem to resolve this issue.

Step 3: Attempt to boot your phone in Recovery mode

Assuming your phone cannot boot up successfully even in safe mode, then you have to try to bring it to boot in recovery mode where you have a couple of options to do. You can either wipe the cache partition or do the master reset provided it can boot up in that mode successfully.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the Samsung Galaxy S6 edge+ logo screen displays, release only the Power key
  4. When the Android logo displays, release the Volume Up and the Home key (‘installing system update” will show for about 30 – 60 seconds before showing the Android system recovery menu options).

At the end of the day if none of these procedures fixed the problem, then you have to bring it to a shop. I hope this troubleshooting guide can somehow help you.

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