in ,

Nexus 6P drains battery fast, won’t charge, stuck in boot loop, other issues

Hello Nexus 6P users! Welcome to yet another Nexus 6P post. As usual, issues mentioned here are taken from reports sent our way for the past few days. If you are new to our site, be sure to also visit our main Nexus 6P troubleshooting page by following this link. We will be posting more of the same Nexus 6P articles in the near future so keep watching for them.

For now, here are the specific topics we’re covering for you:

  1. Nexus 6P cannot delete some message or group of messages
  2. Nexus 6P drains battery fast, won’t charge
  3. Nexus 6P “no notification” popup keeps showing up
  4. Nexus 6P stuck in boot loop
  5. Nexus 6P won’t charge, won’t turn on
  6. Nexus 6P stuck in Google logo screen, keeps boot looping
  7. Physically damaged Nexus 6P won’t turn on and gets warm when charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Nexus 6P cannot delete some message or group of messages

Hi. I am using Huawei Nexus 6P for the past 2 months. I find a strange issue with the phone by not able to delete selected message or selected group of messages. The same is applicable when i select a group of videos or a group of images and also a group of Whatsapp messages. In short, the delete option is not working fine when i use the above options. Please help to rectify this problem. Thanks. — Prakash

Solution: Hi Prakash. If the problem happens in a number of apps, this may be caused by a software glitch so you should focus troubleshooting at the software level. The first thing that you want to do is to wipe cache partition. This is especially helpful if the problem happened right after installing an app or update.

  1. Turn your device off.
  2. Hold the Volume Down button and Power button simultaneously until the device switches on.
  3. You should see Start with an arrow.
  4. Tap Volume Down twice and the Power button to enter Recovery Mode.
  5. Use the volume buttons to select Wipe cache partition.

Wiping the cache partition only addresses possible issue due to a corrupted system cache. If doing it won’t fix the problem, you must do a factory reset. Here’s how to do it:

  1. Create a backup of your files such as photos, videos, etc. by following this short guide.
  2. Turn your device off.
  3. Hold the Volume Down button and Power button simultaneously until the device switches on.
  4. You should see “Start” with an arrow
  5. You should see Start with an arrow.
  6. Tap Volume Down twice and the Power button to enter Recovery Mode.
  7. Use the Volume buttons to select wipe data/factory reset.
  8. Choose Yes – erase all data with the power button.

Problem #2: Nexus 6P drains battery fast, won’t charge

I’m on Android 7.1.2 beta. A few days ago Google Play services started draining my battery. After reading and trying different things, the culprit seems to be my University email. As I graduated, it can’t sync the calendar and contacts. I deactivated the sync on the calendar and the contacts seemed to sync. The drain decreased, so today when I was in the settings, it showed that there was no problem for the contacts and then it showed it can’t sync, so I disabled it. Unfortunately the 6P won’t charge from a USB C source. It will say it’s charging from my power bank (A to C) but won’t charge for the charger or from my MacBook.

I tried the MacBook cable with the charger, nothing. I tried the MacBook with the phone’s cable and charger and it started charging. The power bank only seems to stabilize the charge of the phone, but it won’t actually increase. I will try to charge it from an iPhone charger with the A-C cable and see what happens later today. — Ahmad

Solution: Hi Ahmad. If your phone does not charge using a known, working USB cable and charger, there are two possible reasons for it:

  1. a possible software glitch
  2. a hardware or charging port malfunction

Any of these two can prevent an Android phone from charging although the second one is the more common problem.

To determine which of them is the culprit, there’s only one thing that you need to do on your end — master reset. If you haven’t done it before, you can do the following steps:

  1. Create a backup of your files such as photos, videos, etc. by following this short guide.
  2. Press and hold the Volume Down button first and then press and hold the Power key.
  3. Once you see some information on the screen, release the buttons.
  4. The Phone will boot into Bootloader Mode.
  5. Using the Volume buttons, highlight Recovery Mode.
  6. Press the Power key to confirm you want to boot into recovery mode.
  7. An Android with exclamation mark will be displayed on the screen.
  8. Press and hold the Power key and then press and hold Volume Up.
  9. The recovery options will soon appear on the screen.
  10. Highlight ‘wipe data/factory reset’ option using the volume keys.
  11. Press the power key to confirm you want to wipe the cache partition.
  12. Highlight ‘Yes’ option and then hit the power key again to select it.
  13. Wait until the device finishes deleting the system cache and then highlight ‘Reboot system now’ and press the power key.

If nothing changes after doing a master reset, you can assume that bad hardware is to blame. You should send the phone in for repair or replacement.

Problem #3: Nexus 6P “no notification” popup keeps showing up

Hey AndroidGuy! I do have an unresolved problem on my Nexus 6P, so frustrating. It started doing it about a week ago. When I am chatting with someone, the “no notification” notice pops up on screen and cuts off the person whom I am speaking with. Oddly, I can hear them but they cannot hear me (a bonus for them!) LOL!

Wifi is turned off but it turns itself on randomly and that also cuts the other party off. I have turned all apps off and do not need to use wifi. That seems to be the biggest issue, that it wants to turn itself on and DOES even though I have it off. Can I LOCK the off position somehow?

Several others had a similar experiences on a blog and they were unresolved as far as I know…. Any suggestions? — John

Solution: Hi John. You’re the first Nexus 6P owner who reported this trouble to us so we can’t say for certain if it’s happening across the board, or if it’s an isolated case. Since the problem involves a core system function (wifi), the first thing that you want to do here is to wipe the cache partition. This will ensure that your phone uses a good system cache. Sometimes, update and app installations can lead to system cache corruption so you want to delete the old cache. This will force the phone to create a new one, effectively eliminating any system cache-related bug. Kindly refer to the steps above on how to do it.

Should nothing change after wiping the cache partition, your next step is to clear the cache of individual apps showing abnormal behaviors. Here’s how to do it:

  1. Open Settings app.
  2. Tap Storage & USB.
  3. Tap Apps.
  4. Tap on the app whose cache you want to clear.
  5. Tap on Clear Cache.

Should wiping individual app cache and system cache won’t work, you’ll need to do a more drastic solution — factory reset. Be sure to create a backup before doing it though.

Problem #4: Nexus 6P stuck in boot loop

My Nexus 6P is stuck in a loop and I can’t get the recovery option to work. I’m able to get to the fast boot mode. I can select the recovery mode option, however the Android icon with the red exclamation mark doesn’t show it! The Google logo loops again. This cycle repeats over and over again. Phone is charged and connected to a power source. Please help. — Marina

Solution: Hi Marina. This is a known issue and thousands of Nexus 6P owners reported experiencing the problem immediately or weeks after installing Android Nougat. As of this time, there’s no official statement from Google or Huawei yet so we can only assume they’re still working on a fix. If you want to know more about the progress of this reported issue, we recommend that you visit this official Google page.

An issue like this can be caused by bad hardware or a software glitch introduced after an Android update (poor coding) so if your phone is still under warranty at this time and you can’t wait for official statement from Google, we suggest that you send the phone in for repair or replacement.

Problem #5: Nexus 6P won’t charge, won’t turn on

Hi there! My Nexus 6P was at ~83% battery and it completely turned off when it was loading a Facebook video (had a couple other apps running in the background e.g. Instagram, WhatsApp, Line). Now I have it charged in but it won’t charge or reboot. I’ve tried holding the power button for +20 seconds as well as doing a force reboot. Nothing worked 🙁 any help would be greatly appreciated! Thanks! — Victoria

Solution: Hi Victoria. Like most Nexus issues, your problem can be caused by either bad hardware or software glitch. Because your phone no longer boots up at this time, there’s not much that you can do about it in terms of software troubleshooting.

Usually, an issue like this also calls for battery replacement as an effective solution but since your phone has a non-removable Li-Po 3450 mAh battery, this is out of the question. The only thing that you can do right now is to check whether or not you will be able to boot your Nexus phone to alternate modes. If you can, there’s a chance that the cause of the problem is software-related and you may still be able to do some follow up troubleshooting to fix it. Below are the steps on how to do each one:

How to access your Nexus 6P Bootloader mode

  1. Turn your device off and wait up for like 4-5 seconds after screen goes off.
  2. Press and hold both Power and Volume Down button together until you see something on screen.
  3. You should see Fastboot on top of the screen. That’s an indicator that you are now in Bootloader mode.

There are a number of reasons why a Nexus user would want to access Bootloader mode. Below are some of the common reasons:

  • to install modem (baseband)
  • to install stock recovery software
  • to relock the bootloader
  • to install TWRP recovery software
  • to unlock the bootloader
  • to install stock firmware

If you’ll be able to boot your phone back to this mode but not in normal mode, you should try to install stock firmware to fix the problem. Be sure to find a good guide on how to do this.

How to access your Nexus 6P Recovery mode

  1. Turn your device off and wait up for like 4-5 seconds after screen goes off.
  2. Press and hold both Power and Volume Down button together until you see something on screen.
  3. You should see Fastboot on top of the screen. That’s an indicator that you are now in Bootloader mode.
  4. Once in Fastboot Mode, press the Volume Down button twice to highlight the Recovery
  5. When Recovery is highlighted, press the Power button to select this option. This will take you to a black screen that will show a green Android icon.
  6. Press and hold the Power button, then press the Volume Up
  7. Wait until Recovery Mode Menu appears.

How to access your Nexus 6P Safe mode

Some third party apps can cause problems so for troubleshooting purposes, you also want to check if you can boot the phone to safe mode. If you can turn the phone back on to safe mode only, it’s possible that a third party app is causing the problem. Below are the steps on how to boot your Nexus phone to safe mode:

  1. Press the Power button.
  2. After the Google logo has shown on your screen, when the animation starts, press and hold the Volume down Keep holding it until the animation ends and your device starts in safe mode.
  3. In a box at the bottom of your screen, you’ll see the words “Safe mode.”

If your Nexus remains unresponsive or won’t turn on to any of the above modes at all, it must be suffering from a bad hardware issue. You should send it in for repair or replacement.

Problem #6: Nexus 6P stuck in Google logo screen, keeps boot looping

Hi there. My Nexus 6P crashed while I was using Snapchat, and when I tried to reboot it, it froze on the “Google” screen. When I pressed the volume down button and the power button, and tried to go into Recovery Mode, it didn’t work and instead went back into the reboot attempt, showing the “Google” screen once again. I’ve made sure my phone is always up to date, and this has never happened before. Any advice is much appreciated. — Sarah

Solution: Hi Sarah. Kindly refer to our suggestions for Marina above.

Problem #7: Physically damaged Nexus 6P won’t turn on and gets warm when charging

Hello. Firstly, thank you for starting this service. I am sure you are inundated with queries but know that it means a lot if we can share our phone issues and come to know what’s happening. I use a Nexus 6P phone. 3 days ago, at a gathering, I was trying to lift a kid who was crying to pacify her. While doing so, I lost my balance and to make sure that both of us don’t fall, I sunk my knee on the nearby sofa. What I forgot was that my phone was there and I accidentally kneed it. There was a slight – very slight dent and it immediately stopped working. The side switch went inside and was no longer clickable. I went to a technician to get the side switch fixed. He did that but pointed out that it is not usual for the display to not respond (on charging) just because a side switch has gone inside. He wants to buy display and battery to test it. I am in Bahrain where hardly anyone uses Nexus so spare parts are not available. When I try and charge the phone with official charger, the red light blinks for some time and then nothing. The phone does get warm. However I am not sure if that’s usual or unusual because it used to be in its cover always. If there is any way you can help, I’d really appreciate it. Best. — Sneha

Solution: Hi Sneha. If the pressure from the accidental hit from your knee was enough to force the side switch inside, there must also be enough force to bend the logic board and/or the screen assembly, causing permanent damage. Unfortunately, this also means your main issue is hardware in nature and there’s no amount of software troubleshooting that you can do to fix it. A technician must physically check the hardware and run a thorough diagnostic test to assess the components. Following a do-it-yourself guide can only work if you’ll be able to identify what is causing the problem, which again. If you don’t have a solid understanding of electronics and Nexus hardware in particular, you may not be able to run a full set of diagnostics for this device. Of course, repair also means you need to have the right tools to do the job, not to mention the necessary replacement parts like a spare screen assembly or logic board. In other words, it’s much better for you if you simply let a professional do the checking to evaluate the situation. An issue like this has the chance that a repair will fail, even if done by an experienced technician so be ready to accept the fact that your investment in the repair process may not pay off as expected.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Leave a Reply

Your email address will not be published. Required fields are marked *

Galaxy Note 4 calls goes straight to voicemail, can’t receive SMS, other issues

Galaxy Note 5 showing “not registered on network” error when trying to make a call, other issues