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Google Chrome and Play Store apps not working after Galaxy S7 updated to Nougat, other issues

Hello Android fans! Welcome to another #GalaxyS7 post for the day. We hope that the solutions we provide will help not only those mentioned in this post but others experiencing the same or similar issues.

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: Galaxy S7 edge won’t send SMS, only sends duplicate texts

Hello. My Samsung Galaxy S7 Edge (T-Mobile is my carrier) will sometimes not deliver a text message and I get a notification saying “Sending Failed.” So when I click to “Resend,” it will at times come back with another failure message, but the receiver of the text says that they have received the text message duplicate times (As I keep resending it since it notifies me that the message has failed). Please help! Thanks! —Mary

Solution: Hi Mary. There may be a bug in the messaging app you’re using so the first step that you want to do is to clear its cache and data. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If the problem remains after you’ve cleared the cache and data of the messaging app, contact your carrier for direct assistance.

Problem 2: Galaxy S7 won’t turn on

Hi. So this is the second time my Samsung Galaxy S7 has done this. I don’t know how i got it to work the first time but I’ve been sitting here for over an hour trying everything.

So last night my phone died. so i plugged it into charge, had a shower, and went to bed. When i went to bed, it was charging. i got up this morning and it’s not responding. It’s not charging; it’s doing nothing. I’ve tried all your troubleshooting for the phone with no luck. i got frustrated with it and pressed the power button repeatedly for i dunno, 10 seconds, and the charging symbol come up. i was like awesome but it wasn’t charging. the symbol was just there for about 1, maybe 2, minutes and the screen went black again. now it’s doing nothing. Can you please help? I’m so over these unreliable phones it’s a joke. i just want the some god damn phone for longer than 3 months. I’ve had like 7 or 8 replacements over the last 2 years. — Corah.newsome

Solution: Hi Corah.newsome. A lot of failure to boot cases boil down to a hardware issue so if you’ve already exhausted software troubleshooting before contacting us, all you need to do is to send the phone in for repair or replacement. If the phone no longer show any indicators that it’s still turning on — blinking/steady LED light, vibrates when restarting, or sound notifications when receiving messages — then the only troubleshooting that you can try is to see whether or not you’ll still be able to power it back on to alternate boot modes. Below are the steps that you should try:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, the different hardware button combinations above are not solutions in themselves but are ways to allow you do follow up troubleshooting. If your phone remains unresponsive or dead, that’s a clear indicator that bad hardware is causing the problem.

Sometimes, a malfunctioning charger can also cause charging failure so if you haven’t tried using another charger before, you must get a new one first before sending the phone in.

Problem 3: Files transferred from Galaxy S7 edge to SD card got corrupted

I have a Samsung S7 edge and I’m having storage issues. I have a micro SD (Transcend premium 300x 128gb with a 10 in a circle and a 1 in a box xc1). When i tried to transfer my files over because my phone was telling me i was out of space, they corrupted. It says the size of storage used as if they’re there, and i can see the preview of some of the photos, but when i pull them up there’s a broken link. The rest i can’t even see a thumbnail preview. The videos are also broken links and the documents all together disappeared. I’m sure every freaking bit of my music is gone too. I formatted it before doing any of this. Please help! What is wrong and how can I get all my files back? — Lindsey

Solution: Hi Lindsey. First of all, we want to make it clear that recovering your files depends on two things:

  1. If you left a copy of those files in your phone (by using the “copy” option) during the transfer, then you haven’t really lost anything as you can simply move them again to another storage device.
  2. If you chose the “cut” option during the transfer (which means the files were then deleted after the transfer was completed), file recovery is out of the question. Those files would be gone by now. There’s no trick that you can do on your end to make them re-appear out of nowhere.

The above situations only applies if you noticed that your files were corrupted immediately after the transfer. If file corruption happened days after you performed the transfer, you may be looking at a possible SD card issue. This means that the SD card may be malfunctioning, or something caused the files to be corrupted. To see if it’s an SD card issue, try to reformat it using your phone, then try to replicate the issue by transferring files to it. Observe it for a few days and see how it works. If your files become corrupted at a later time, consider getting a different SD card.

Keep in mind that there are other factors that can corrupt an SD card. We won’t discuss these other factors in this post but you can try to do some online research to educate yourself. The most common reason why files get corrupted in an SD card though is when a user interrupts the system while its saving to or reading from a SD card. Try to be patient when your phone is loading from an SD card or if it’s trying to save something to it. Turning the phone off or removing the card from the phone without unmounting it first almost always leads to problems.

Problem 4: Galaxy S7 edge keeps glitching after an accidental drop

I dropped my Samsung Galaxy S7 edge off my couch onto the carpet. The screen cracked near the volume buttons. I only had this phone for about a week, and now it keeps glitching. The screen will go black sometimes, but then eventually it’ll stop glitching and work again. I don’t know what I should do about it. I don’t wanna get a new one because I just got this phone. — Cassie

Solution: Hi Cassie. If the shock from the accidental drop was so severe to damage the screen, the same shock must also be enough to cause damage inside the phone. If your phone was working normally before you dropped it, we’re afraid you really don’t have much choice at this time. There clearly is a hardware problem going on right now. There’s no amount of software hacks that can fix a bad hardware. You should contact Samsung or your carrier for a phone replacement.

Problem 5: Google Chrome and Play Store apps not working after Galaxy S7 updated to Nougat

Since 2 Nougat updates, I’ve got no Chrome and no Play Store. I’ve followed all troubleshooting guides bar full reset because if I cannot access the play store I can’t replace apps. I’ve left my phone in safe mode for now. Chrome problem will not let me add my account but says it’s not there and also that it is in opening. At first it said no wifi or data access. Now it says couldn’t sign in, problem connecting to accounts.google.com. Chrome is the same. Prior to that it said Google dot com and .co are not safe forcing me to not use it anyway. I’ve used chrome for ages now and it’s synced on my Tab pro and new Lenovo device so clearly Nougat stuffed things up. I’ve got used the Nougat changes even though they appear to have reversed much amazingness but my S7 edge now feels a bit defunct if I can’t put apps on it. The Galaxy store has some stuff but doesn’t offer the same updates the Play Store does. I can’t use Gmail either as the account will not sync. When I spoke to Samsung about it all they said it’s a Google problem as they built Nougat and sold it to Samsung. Also said there is no reversal from the initial update so when the 2nd one came out I imagined it was all the fixes needed that clearly was flooding the net with angry S7 users. A long with the S8 coming out it seems odd that thousands of S7 devices got stuffed on an update that Samsung appears uninterested in. If you can help me get my Gmail and play store and chrome working again I’ll be over the moon. Thank you. — Ali Bartlett

Solution: Hi Ali Bartlett. We don’t know how you updated your phone but if it’s through OTA (over-the-air), the next best thing to do factory reset. We’re pretty sure we always make it a point to suggest a factory reset if no troubleshooting seems to work. Post-update issues do not necessarily mean the new Android version is problematic. If you’ve already made sure that ALL your apps are compatible with the Android version running on your phone, then reverting all software settings via factory reset should fix the problem.

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

If you don’t plan on doing a factory reset, talk to your carrier or Samsung to have your phone replaced.

Problem 6: Some Galaxy S7 apps not showing notifications

I’m having problems with my notifications from some apps. I get a full notification from some (like Telegram). I just get the pop up on top of the screen but it doesn’t stay in the notification bar and for some i just feel a small vibration but no notifications at all and I have to open a few apps to see which one received the message.

P.S. that problem wasn’t when I first started using my phone. I think it happened after our installed a system update but not sure. — Mhkhill

Solution: Hi Mhkhill. The first troubleshooting that you need to do here is cache partition wipe. This will ensure that you eliminate possible system cache-related issue. Sometimes, updates or app installations can corrupt the system cache so you must delete the existing one in order to force the phone to create a new one from scratch. A corrupted system cache can lead to all sorts of problems so there’s on skipping this one. Here’s how to do it:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After clearing the cache partition, you then need to ensure that you set up notifications for apps you’re having problems with by going under Settings>Notifications.

Should the problem return after that, do a factory reset. Refer to the steps above on how to do it.

Problem 7: Galaxy S7 won’t recognize an SD card

My phone doesn’t seem to recognize the SD card I put in for extra memory. It has been used in this phone prior to me owning it when my stepdad had it (so I know it’s capable). He gave me this phone after he upgraded. We rebooted it and I just forgot to put the card in…I figured the device had enough storage for me. Now it’s full with things I really don’t want to get rid of and I can’t save anything new. Please help! Thanks. — Amber

Solution: Hi Amber. Try to reformat the SD card first and see how it works. Make sure to do so using your S7 and not any other device. Reformatting it using the device it’s supposed to work with minimizes bugs and ensures that both of them are compatible.

If you’re unable to reformat the device because the phone won’t recognize it, try inserting a different SD card to see if it’s a phone problem. If your phone still fails to read a second SD card, that’s proof that your S7 is having trouble reading an external storage device. Do a factory reset first, then send it in for repair if the  problem continues. On the other hand, if your phone will read the second SD card, then that’s a signal that your first SD card is probably not working. To fix that, simply replace it with a new one. Again, make sure to reformat the new SD card using your phone before using it.

Problem 8: Snapchat keeps crashing when logging in to Galaxy S7

I have a Galaxy S7, which was factory reset before I got it. I downloaded Snapchat, and when the app was finished downloading, I tried signing in but it blinked out to my home screen after pressing the “Log In” button. I have tried Uninstalling and re-downloading the app, and clearing the app data but neither work. After I re-download it or clear the data, it will let me type in my log in info but nothing more. After I log in and it blinks out the first time, every time after it blinks out within five seconds, without letting me log in (only first time after re-installing or clearing data.) I can not fix this. Please help. — Ahernandez2813

Solution: Hi Ahernandez2813. If clearing Snapchat’s cache and data and reinstallation did not help, the problem is most probably app-related. This means that there may be something that prevents Snapchat from loading, or that Snapchat app itself is coded differently (incompatible). If you can’t make the issue go away by doing basic phone troubleshooting like wiping the cache partition and factory reset, you should contact the app’s developer for support.

Problem 9: Facebook and Snapchat apps keep crashing after Galaxy S7 updated to Nougat

Ever since my phone updates my apps on wifi, the new update on Snapchat and Facebook now it won’t let me get on either one without them constantly flashing and then closing before they come on. Says unfortunately Facebook has closed etc. Now my Google bar does the same thing 2 or 3 times before I can eventually use it. I really enjoy Facebook and would like to have it but this is driving me crazy. Lol. — Chad

Solution: Hi Chad. Your issue appears similar to Ahernandez2813 above so you must do the basic software troubleshooting first. Below are the things that you must do:

  1. clear cache and data
  2. clear cache partition
  3. factory reset

Problem 10: Galaxy S7 won’t connect to hotel wifi | “This Site Can’t be Reached” error when Galaxy S7 tries to connect to wifi

I have a problem with my Wi-Fi connection. I am a resident at Hotel in Beirut. To connect to the Wi-Fi there is a log on page that shall be opened after connecting via Wi-Fi at which I shall put my username and password. When I am connecting to the Wi-Fi, unfortunately, this page is not displaying and the following message appears “This Site Can’t be Reached.” Can you Help me at this ? Truly. — Ahmed ElMouchi

Solution: Hi Ahmed ElMouchi. Wifi networks can be configured uniquely by their administrators so there’s no one-size-fits all solution for your situation. The error message you’re getting may be a signal that there’s a problem with said network. We recommend that you contact your hotel’s wifi administrator to fix the problem.

 


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