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Galaxy S6 edge screen unresponsive, won’t turn on, other issues

Welcome to our new #GalaxyS6 article for this week. In this one, we bring you yet again more S6, S6 edge, and S6 edge plus issues and, of course, their solutions. We hope that you’ll find this post helpful.

Below are the issues we cover for you:

  1. Galaxy S6 edge screen unresponsive, won’t turn on
  2. How to sync contacts in Gmail app
  3. Galaxy S6 edge “Customer binary blocked by FRP lock”
  4. Galaxy S6 stuck in Verizon logo page
  5. Galaxy S6 keeps receiving email from a deleted account after an update
  6. Galaxy S6 takes several step to make a phone call after an update
  7. Galaxy S6 submerged in water won’t turn on
  8. Galaxy S6 edge freezing and won’t turn back on
  9. Galaxy S6 refuses to charge, fast charge not working

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 edge screen unresponsive, won’t turn on

Good day I have a problem with my Samsung S6 edge. It was working perfectly fine, suddenly the screen went completely black. I found the reset steps on the internet. I have hold in the lower volume button and power key at the same time for 10 seconds. Afterwards a blue light appears for a couple of minutes in the top left hand corner. My phone charges fine because I can hear the charging sound when I plug it in. Even my alarm goes off at the correct time. But still nothing else happens. What should I do? It is very frustrating since I am a seaman and at sea at this current moment. Please help me urgently… since this is the only way of staying in contact with my family back home. Kind Regards. —  Rinette

Solution: Hi Rinette. The problem appears to lie on the screen only as the phone still shows signs that it still turns on. Unfortunately, having a non-working screen is just as bad as having a phone that won’t turn on given your situation. The only troubleshooting that you can try in this case is to see if you can make the screen come back on by booting the phone to alternate modes. This troubleshooting won’t obviously fix the problem if we are correct in our initial assessment that bad hardware is to blame. We still think you should give this troubleshooting a try though. Below are the steps that you want to do:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone’s screen remains unresponsive or won’t turn back on after doing all the hardware button combinations above, the only way to fix this is repair. We understand that repair may be out of the question right now but there’s nothing else that you can do on your end to fix it. Even if you can find a good do-it-yourself guide on how to replace the screen, you’ll still need to have a replacement part and right tools to do the job.

Problem #2: How to sync contacts in Gmail app

Related to: “How do I sync contacts from my Android device to my contacts in Gmail?” page but it didn’t answer my question. Is there a way to re-assign contacts from, for instance, Device to Gmail without reentering all the information? I understand now (finally) that I have that option when creating a new contact but can it be reassigned or shared after the fact? I understand contact linking – that doesn’t solve my problem. I tried to hit the Share Contact button but that only give me VCF or Text as options. Thank you. — Allana

Solution: Hi Allana. The Gmail app itself only has one option when it comes to syncing contacts. This can be accessed by doing the following:

  1. Open the Gmail app.
  2. Open Settings by tapping the three-line icon on the upper left portion.
  3. If you configured multiple email accounts in this app, make sure to select the right one.
  4. Scroll down to the bottom and tap Settings.
  5. Tap the three-dot icon on the top right.
  6. Tap Manage Accounts.
  7. Tap CONTINUE.
  8. Tap Cloud and accounts.
  9. Tap Accounts.
  10. Tap Google.
  11. Tap the right account.
  12. Slide the button to right for Sync Contacts to turn syncing on.

Problem #3: Galaxy S6 edge “Customer binary blocked by FRP lock”

My phone will not power up. It was down to 1% power and when trying to charge the following error ‘Customer binary blocked by FRP lock’ in bright red was showing in the top right hand corner. How do I resolve this issue please?

I tried by following the steps on the SAMmobile website, however, it did not give an option for my phone which according to the guide in the phone box states is it a SM-G928F and I am not sure what Android operating system it is and guessed from the list below as “O” version 8. I followed the steps to the point where I pressed and held the volume down, home and power button together, and reached the device downloading stage. And now it will not switch off and remains in the blue downloading screen?? And I cannot get a code for the Samsung S6 Edge plus and not sure where I go from here??? — Satshakham

Solution: Hi Satshakham. As far as we know, there’s no official way to unlock a device blocked by FRP at this time. This means that there’s no guaranteed method that we can suggest to help you fix this problem too. Factory Reset Protection is another security layer introduced by Samsung to make it harder for unauthorized person to access information from a stolen device. However, it also prevents legitimate owners from accessing their own information when they are locked out. Unfortunately, Samsung is not keen in providing a way to circumvent this lock and treats all FRP lock cases the same way.

In order to get around this security measure, a user must do a drastic step of reflashing the device, which means wiping the phone and re-installing stock Samsung firmware. Since flashing step-by-step instructions vary by phone model, we can’t provide a specific guide for you but if you think you can do the flashing yourself, we suggest that you do some research. You can start by searching “Customer binary blocked by FRP lock” in Google. The first page should give you a number of resources to try. We suggest that you try this video and see if it will work. This video assumes you know the basics about flashing and you have already downloaded the right firmware for your device from Sammobile. We suggest that you use the original firmware that shipped with the phone, probably Android 5.0/Lollipop or  6.0/Marshmallow. And of course you need to know the correct phone model of your device because you can’t use an incorrect firmware version during flashing. If you still have the original box that came with it, there should be a model number printed on it somewhere.

Problem #4: Galaxy S6 stuck in Verizon logo page

I was reading an email on my Samsung Galaxy S6 and it decided to restart itself. It went to the normal “Samsung” part, where the letters start off as empty block letters, and then individually fill in. Then, as always, it went to the red “Verizon” page. And now it’s stuck on the red “Verizon” page, and has been for about 30+ minutes. It’s on the charger, I tried pulling it off the charger for about 10 minutes, but that did nothing. — Jessie

Solution: Hi Jessie. The first thing that you want to do in this case is to simulate a “battery pull,” also known as soft reset for phones that doesn’t have removable battery packs. Here’s how it’s done:

  1. Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select.
  4. Wait for the phone to restart.

If the phone remains stuck in the red Verizon logo page, it’s possible that there’s a problem with its software. To fix the issue, you must then try to do a cache partition wipe. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Should wiping of cache partition won’t help, consider doing a full factory reset, also known as master reset. This of course will wipe the phone clean so you will lose any photos, videos, contacts, etc. you haven’t backed up. Below are the steps to do a master reset:

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Problem #5: Galaxy S6 keeps receiving email from a deleted account after an update

Got updated version downloaded a few (maybe 5 days ago) of days ago. Since then, a deleted Gmail account (o********c@gmail.com) is sending mail to my c*****1@gmail.com account informing me that that the deleted account’s sign-in process has failed due to a server password changing. These emails are sent so frequently that it is annoying. I’ve tried so many troubleshooting methods I’ve lost count. None of them remedy this problem. Hoping you can help. Many Thanks! — Cindy

Solution: Hi Cindy. This problem can be either be caused by the email app you’re using, or by an unknown software bug that developed after you installed an update. To fix it, the first thing that you want to do is to delete the email app’s cache and data. Here’s how to do that:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Once you’ve deleted the cache and data of the email app, restart the phone and add your email account again. You then need to observe the phone for a few days to see if the problem returns. If it does, try changing to a new email app and see if it works. There may be a bug in the current email you’re using.

If the problem continues to exist even after trying a new email app, this can mean that the problem may be on the operating system level. Do a factory reset to fix the problem.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Problem #6: Galaxy S6 takes several step to make a phone call after an update

I hate the latest update. Before, when I wanted to make a call, I could tap “Favorites” and they all appeared in a grid listing. All I had to do was tap on their box and the call started. Now I have to choose “contacts”, scroll down past “create contact”, my own profile, to a list of my favorites, choose one, THEN choose “call”. How can I reverse this update and get my old configuration back? — Cathy

Solution: Hi Cathy. We don’t know what Android version and phone dialer app you’re using but based on our experience with Android Nougat and using the stock Samsung Phone app, calling out is as easy as it was before (with Marshmallow). You just need to open the Phone app, select the contact you want to call, and tap the call icon to begin voice calling. We don’t know why you still need to go to your profile and My favorites but we can confirm this is not how we do it. You may not be using the native Phone app though so you have to contact the developer of the phone app you’re using.

As far as reverting to an old Android version is concerned, we won’t recommend it for you but if you think the hassle is worth it, try to do some research on how to flash an older stock firmware to your phone model. We don’t provide step-by-step instructions for flashing as they vary by phone model so try to use your online research skills to find a good guide. Keep in mind that flashing is basically modifying core system files. This means that if you don’t use the right firmware or don’t follow a good guide, there’s a chance that you will likely brick your phone. Try to ask help from someone who knows more about this stuff if necessary.

Problem #7: Galaxy S6 submerged in water won’t turn on

My S6 edge accidentally submerged into water for about 5 seconds. Then after i quickly dried it and the message (alert: your phone is overheating) then there’s nothing. The next day i went to the technician and they opened the phone and found that the motherboard is not working and it is already shorted, which they can’t fix it anymore. I’m so disappointed now that i can no longer retrieve my priceless pictures stored inside. The only way is to give power to the motherboard so i can connect it to the PC and do the retrieval process.

Now, is there any other way for the motherboard to go back to life? All that’s important to me are all the thousand or more pictures inside. Please hopefully there’s a positive solution for this. Thank you. —        Gbv26

Solution: Hi Gbv26. The Galaxy S6 does not have any water resistant protection like the Galaxy S7 and S8 so dropping it in water even for a second can seriously damage it. If the phone has been opened by a competent technician and found out that its motherboard is toast, there’s nothing more that can be done about it. We don’t know what is wrong with the device technically speaking but a “dead motherboard” often refers to permanent part/s damage, which means it can’t be revived at all. Keep in mind that a computer like your Galaxy S6 follows logical processes in order to turn on and do its thing. These processes are grouped together in a chain involving hundreds of thousands of different events and if one of these events fail, the entire chain can fail.

We know you’re hoping that there’s something that we can do to help you right now but if the attending technician can’t fix in the first place, there’s nothing a support team like us can do either. Your phone’s motherboard is comprised of thousands of different components and even if just one of them is failing, it can significantly affect the entire system. If the technician who was able to physically check the device and run some diagnostic tests said they can’t turn it back on, then that’s most probably true.

Problem #8: Galaxy S6 edge freezing and won’t turn back on

Two days ago, my S6 edge froze for a while and then switched off to a blank screen. I attempted to switch it back on but unfortunately there was no response. I put it on charge for a few hours in case the battery had drained. however this did not help and the phone charge light didn’t come on either. I took it to a phone shop to be looked at and they replaced the battery for me. The phone worked for approximately 3 hours after collecting it and now I’m back to square one. It randomly switched off and now won’t charge or switch on again. Please can you help? Many thanks. — Melanie

Solution: Hi Melanie. If a new battery only fixed the problem temporarily, that’s probably because the technician did not address the main problem. Have the phone checked by another service center to see if they can figure out the cause. This is clearly not a software problem since the phone worked for a few hours after a battery replacement so there’s little to nothing that we can suggest in terms of software troubleshooting. If you haven’t tried it though, make sure to factory reset the phone before sending it to another service center to be looked at.

Problem #9: Galaxy S6 refuses to charge, fast charge not working

Hello. I have a Samsung Galaxy S6 and yesterday it stopped taking charge. When I plugged it in, the charger the battery logo in the right hand corner flashed back and forth with lightning simple for couple of seconds and then it suddenly shut down and restarted itself. After that the phone only took “cable charging” (Not fast charging). When later in the evening it even stopped working.

I have tried few different chargers and none of them seem to work. When i plug the charger in to the phone the screen flashes with a lightning symbol. I did that earlier this morning and the phone was geting some charge and then the error code accured witche said battery overheat. What to do? — Hugihaff

Solution: Hi Hugihaff. The first thing that you want to do is factory reset. This will fix whatever software issue the phone may be experiencing right now. Here’s how it’s done:

  1. Create a backup of your important files such as photos, videos, contacts etc. You can use Smart Switch for this task.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

Once you’ve factory reset the device, try charging the phone right away to see if there’s any change. If the issue remains, that’s a confirmation that bad hardware is causing it. There may be a problem with the phone’s charging port or the motherboard so you need to send it in for repair or replacement.

 


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  1. After I installed the new firmware update this week, my phone suddenly turned off and became unresponsive. The LED at the top left does not respond to when im charging the phone either. I was at about 60% of my battery when it happened. I tried recharging it for 30 minutes then trying all the boot options but nothing worked.

  2. Ok so I have a technical question about my galaxy note edge 6. 2 days ago I was reading an e-mail and with no warning it shut off and hasn’t come back on since. I have tried plugging it in and it wont respond (the charge light wont come on). I have tried pushing the power button, volume up and or down buttons and the home button.
    With no luck the phone won’t respond to anything, I think it fried it self. Any suggestions or ideas that I may have missed would be great thanks Justin.

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