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How to fix Samsung Galaxy S8 that keeps showing “Unfortunately, Gallery has stopped” error [Troubleshooting Guide]

The error message “Unfortunately, Gallery has stopped” on your Samsung Galaxy S8 notifies you about the built-in multimedia manager that crashed due to some unknown reasons. It might be just a temporary issue with the app itself or it could be a sign of a serious firmware problem that needs to be addressed immediately.

In this post, I will tackle this error message with your S8 being the subject of our troubleshooting. And while this error may seem complicated, the issue is usually minor and can be fixed by doing some basic troubleshooting. However, what makes it a bit scary at this point is the fact that your phone is still new and yet it’s experiencing this kind of problem. We need to determine right away if this problem can be fixed on your end without any help from a technician or not so that you can go back to the store and request a replacement if necessary.

But before anything else, if you’re currently experiencing different issues with your phone, then I suggest you visit our Samsung Galaxy S8 troubleshooting page for we’ve already started providing support to our readers who own this device. We understand your phone is still brand new and it should work perfectly without a hitch but not even Samsung can guarantee there won’t be any problems. What we do here is provide help to our readers the best we can so if we haven’t published posts about your concern, feel free to contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy S8 with “Gallery has stopped” error

The purpose of this troubleshooting guide is for us to know if the problem can be fixed without any help from a technician or not so that you can do what needs to be done to have your phone replaced in case the problem persists. But before we jump into our troubleshooting, here’s one of the messages we received from our readers that best explains this issue:

Problem: I bought the Galaxy S8 a couple of weeks ago and was actually enjoying it. I upgraded from Galaxy S3 that’s why the S8 really made a good impression on me. I had a great time taking pictures when suddenly an error message popped up on the screen saying “Unfortunately, Gallery has stopped” and ever since then whenever I take pictures, the error shows up. The pictures, however, are saved but the error is very annoying. Can you help me figure out a way to fix this? Thanks.

Troubleshooting: Now, it’s time to consider the possibilities why this error is showing up and we have to rule out each possibility until the problem gets fixed. Here’s what you have to do:

Step 1: Clear the cache and data of the Gallery app

It’s clear enough that the Gallery is crashing every time to you take pictures so we have to reset it first before doing any other procedures. By reset I mean clearing its cache and data so it will be brought back to it default settings and that possibly corrupt caches and data will be replaced with new ones. This is how you do it:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Gallery in the default list or tap 3 dots icon > Show system apps to display built-in apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

This might be the only procedure you need to do especially if the problem started out of the blue without apparent reason. However, if the problem continues to bug you even after doing this, then move on to the next step.

Step 2: Run your Galaxy S8 in Safe mode to know if it’s caused by downloaded apps

There are times when third-party apps may cause built-in apps to crash and it might be the case here. Therefore, we need to start your phone up in safe mode to temporarily disable all third-party apps. Once in that mode, try taking pictures again to see if the error still shows up because if so, then the problem might be with the firmware.

However, if the problem is fixed in safe mode, then you have to find the apps that are causing the problem and uninstall them.

How to boot Galaxy S8 in Safe mode

  1. Turn the device off.
  2. Press and hold the Power key past the model name screen.
  3. When “SAMSUNG” appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.
  8. Uninstall apps that are causing a problem.

How to uninstall apps from Galaxy S8

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap the desired application in the default list or tap 3 dots icon > Show system apps to display preinstalled apps.
  4. Tap the desired application.
  5. Tap Uninstall.
  6. Tap Uninstall again to confirm.

Every time you finish uninstalling an app, try taking pictures to see if the error still shows up.

Step 3: Reset the camera as it might be the problem

The camera and the gallery work together all the time. The former takes pictures while the latter manages them. Both call on each other to perform specific tasks so it’s possible that one is causing the other to crash. Since we’ve already finished resetting the gallery, it’s time to reset the camera:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Apps.
  3. Tap Camera in the default list or tap 3 dots icon > Show system apps to display built-in apps.
  4. Tap Storage.
  5. Tap Clear cache.
  6. Tap Clear data and then tap OK.

If the error still shows up after this, then move on to the next step as it might be a firmware problem.

Step 4: Try wiping the cache partition if it makes a difference

There might have been some system caches that got corrupted for some reason. Before you decide to reset your phone, make sure you rule this possibility out first. You just have to boot your phone up in recovery mode and wipe the cache partition so everything in it will be deleted. Don’t worry though, those files will be replaced with new ones:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight “wipe cache partition.”
  5. Press the Power key to select.
  6. Press the Volume down key to highlight “yes” and press the Power key to select.
  7. When the wipe cache partition is complete, “Reboot system now” is highlighted.
  8. Press the Power key to restart the device.

It may take a little longer for the phone to boot up after wiping the cache partition but wait until it becomes active. Then, try to take some pictures and if the problem still remains, you have no other option but to reset  your phone.

Step 5: Backup files and data and then reset your phone

It’s time to reset your phone as you’ve already done the basics to no avail. However, before you actually do that, make sure you backup your files and data as they will all be deleted and can no longer be restored. Include in your backup your pictures, contacts, messages, videos, music or anything that’s saved in your phone’s internal storage. After the backup, disable the Factory Reset Protection (FRP) or the anti-theft feature so you won’t be locked out of your phone after the reset.

How to disable FRP or anti-theft feature

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap on your Google ID email address if multiple accounts are setup. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap 3 dot icon.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

How to reset your Galaxy S8

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off the device.
  3. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times to highlight “wipe data / factory reset.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, “Reboot system now” is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you can just go to Settings and reset your phone from there…

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > Cloud and accounts.
  3. Tap Backup and restore.
  4. If desired, tap Back up my data to move the slider to ON or OFF.
  5. If desired, tap Restore to move the slider to ON or OFF.
  6. Tap the back button to the Settings menu and tap General Management > Reset > Factory data reset.
  7. Tap Reset.
  8. If you have screen lock turned on, enter your credentials.
  9. Tap Continue.
  10. Tap Delete all.

The error message “Unfortunately, Gallery has stopped” is a minor problem affecting the Gallery app and it can oftentimes be fixed  by a reset. I hope this guide helps.

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