in ,

How to fix your Samsung Galaxy J5 that keeps showing “Unfortunately, Facebook has stopped” error [Troubleshooting Guide]

Many of the high-end smartphones available in the market today already comes packed with the official Facebook app but that’s not the case with the Samsung Galaxy J5, an entry-level device that has pretty decent specs and performs really well. Having the app means you’ve manually downloaded and installed it from the Play Store, which means it’s one of the third-party apps.

The error message “Unfortunately, Facebook has stopped” notifies the owner that the app has crashed, force closed or simply stopped working for some reason. It might be just a minor with the app itself or it could be a sign of a more serious firmware problem. We have to troubleshoot your device to know why this problem occurs and whether or not we can fix it on our own.

So, in this post, I will tackle this error message with the Galaxy J5 as the subject of our troubleshooting. We have to consider every possibility and rule out each one of them until we  can pinpoint where the problem lies. This way, we would know how to deal with it and hopefully fix it for good. If you own a Galaxy J5 and are currently being bugged by the error “Unfortunately, Facebook has stopped,” then continue reading this article as it may be able to help you.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Step-by-step guide to troubleshooting Galaxy J5 with “Facebook has stopped” error

The purpose of this troubleshooting guide is for us to know what the cause of the problem really is so that we can fix it for good or, at least, we can work around it. But while we don’t suggest things that can potentially damage your phone even more, things may still happen while you’re troubleshooting so proceed with caution and at your own risk. But before we jump to the steps, here’s one of the messages we received from our reader that best explains this problem.

Problem: Hello droid guy. I got a problem with my Samsung Galaxy J5. First off, I noticed that it somehow slowed down because there are times when I have to wait several seconds before any app opens app. It’s not like this before so something might be wrong with it in the aspect of performance. Secondly, there is an error that says “Unfortunately, Facebook has stopped,” which shows up whenever I open the Facebook app. It’s very annoying because I cannot use the app anymore and I have to use the web browser, which has smaller fonts. I just want my phone that works perfectly back so if  you could help me with this problem, that would be great. Thanks.

Troubleshooting: For this kind of problem or error, here’s what I suggest  you do:

Step 1: Clear the cache and data of the Facebook app

Facebook may accumulate files over time and store then in your phone’s storage but your personal data won’t be deleted when you decide to reset it. All your information are actually stored in the cloud in your Facebook account and the app that’s on your phone is actually just a client. So, whenever you clear the cache and data of the app, your photos, posts and any other thing that’s associated with your account won’t be lost, therefore, I suggest this is the first thing you should do considering the fact that the error specifically mentions the app that’s crashing.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Facebook in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this procedure, try to open the app to know if the error still shows up and if so, then move on to the next step. However, if the error doesn’t show up when you open the app, then try to log in to know if it crashes when it tries to pull data from the servers down to your phone.

Step 2: Find out if there’s an update that’s available for the app

Facebook promptly updates its app for all platforms when it wants to change or implement something. More often than not, updates are rolled out to address issues that have been reported by users so try to check if there are available updates for the app:

  1. From any Home screen, tap the Apps icon.
  2. Tap Play Store.
  3. Tap the Menu key and then tap My Apps. To keep your apps automatically updated, tap the Menu key, tap Settings, and then tap Auto-update apps to select the check box.
  4. Tap Facebook and then tap Update to update it.

The update will be downloaded and installed automatically so after this, open the app and see if the error still shows up and if so, move on to the next step.

Step 3: Uninstall Facebook and reinstall it

After doing the first two steps and the problem still persists, it’s time to remove the app from the phone. Uninstallation, however, still leaves files and data of the app on your phone, so clear its cache and data first before uninstalling it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Facebook in the default list or tap MORE > Show system apps to display pre-installed apps.
  6. Tap Storage.
  7. Tap Clear cache.
  8. Tap Clear data and then tap OK.

After this, follow these steps to uninstall it:

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap Facebook.
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

After uninstalling it, download it from the Play Store and reinstall…

  1. Tap Apps.
  2. Tap Play Store.
  3. Touch the search field.
  4. Key in ‘facebook’ and press the search icon.
  5. Touch Facebook from the search results.
  6. Tap INSTALL.

If the problem still exists after all these, then there might be some third-party apps that’s causing the problem. Move on to the next step to know what to do.

Step 4: Reboot your phone in safe mode and open Facebook

We have to know if one of the third-party apps you installed is causing the problem so reboot your phone in safe mode to temporarily disable all third-party apps during boot up. Once in safe mode, open Facebook to know if the error still shows up and if so, then the problem might be with the firmware, otherwise, you just have to find the third-party app that’s causing the problem and uninstall it. Begin your search from apps you installed prior to the problem. Here’s how you boot your Galaxy J5 in safe mode:

  1. Turn the device off.
  2. Press and hold the Power key past the screen with the device name.
  3. When ‘SAMSUNG’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see ‘Safe Mode’.

Step 5: Reboot in Recovery Mode and wipe cache partition

Assuming the problem still occurs in safe mode, this is the next thing you should do. It will delete all system caches and replace them once the phone has rebooted. It’s a necessary procedure but don’t worry, none of your files and data will be deleted.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

If the error still occurs after this, then you have no other choice but to reset your phone.

Step 6: Backup files and data, then reset your phone

You’ve done everything at this point to no avail so we have to try a more generalized troubleshooting; let’s bring the phone back to its default settings, install Facebook before installing anything to see if the error would still show up. However, make sure you backup everything first as they will be deleted especially your files that are saved in your phone’s internal storage. After which, make sure to disable the Factory Reset Protection so  you won’t be locked out of your phone after the reset.

This is how you disable the FRP…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

After this, reboot your phone in recovery mode and reset your phone or follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Alternatively, you just reset your phone via the Settings menu especially if you cannot bring your phone to boot in recovery mode:

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. From the Home screen, tap the Apps icon.
  3. Tap Settings.
  4. Tap Backup and reset.
  5. If desired, tap Back up my data to move the slider to ON or OFF.
  6. If desired, tap Restore to move the slider to ON or OFF.
  7. Tap Factory data reset.
  8. Tap Reset device.
  9. If you have screen lock turned on, enter your PIN or password.
  10. Tap Continue.
  11. Tap Delete all.

Install Facebook before installing anything and see if the error still shows up and if so, you need to bring your phone to the shop and let the tech handle the problem for you.

Connect with us

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. We support every Android device available and we are serious in what we do. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *

5 Best Cheap Smartwatches in 2017 for Android

Galaxy S7 edge screen is damaged and keeps flickering, My Files app won’t open, other issues