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Samsung Galaxy Note 5 showing “Unfortunately, Gallery has stopped” after Nougat update [Troubleshooting Guide]

One of the most common errors many Samsung Galaxy Note 5 owners may have encountered is “Unfortunately, Gallery has stopped,” which basically talks about the built-in multimedia that crashed for some unknown reason. It kept on happening with previous firmwares and fast-forward to Nougat, the error still occurs.

We will try to look into this problem to see if there’s something we can about it. So, if you own a Samsung Galaxy Note 5, recently updated it to Nougat and are currently bugged by this error or a similar problem, the continue reading below.

But before we jump right into our troubleshooting, try to visit our troubleshooting page if you happen to have a problem that’s not the same as the one we’re trying to fix here. We have already addressed hundreds of problems since the phone was released and odds are that there are already existing solutions to your problems. Find ones that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you, then contact us by completing our Android issues questionnaire.

Troubleshooting Galaxy Note 5 Nougat that shows “Unfortunately, Gallery has stopped” error

The purpose of this troubleshooting guide is for us to know more about the problem as well as learn what the cause is so that we can find a way to fix it. As an owner, it’s imperative that you do something to make your phone work flawlessly again. Go through our troubleshooting steps below but before jumping right it, here’s one of the problems we received from our readers that best shows us how this error occurs:

Problem: Hey guys! How are you doing? I’ve been a fan of your blog since I got the Galaxy S5 a couple of years ago and you’ve help me fix a couple of the problems I encountered before. Now that I have a Galaxy Note 5, I encounter problems from time to time. Recently, my phone just got updated to Nougat and shortly after that, an error started to show up telling me about the Gallery that stopped working. It occurs when I open the camera or the gallery itself. It even shows up when I try to share something with someone. Have you guys encountered this problem before? Can you help?

Troubleshooting: The camera and the gallery actually work together that’s why it’s always possible the other app causes the other to crash. As to the sharing problem, I think you’re trying to share a photo or a video which requires you to use the Gallery app and since there’s some kind of an issue with it, you’re getting the same error. This is what I suggest you do about this…

Step 1: Reset the Gallery app by clearing its cache and data

Your pictures and videos are saved somewhere else and although they’re managed by the Gallery app, they won’t be deleted when you clear its cache and data so I suggest you do that first. This will immediately tell us if this is an app problem or an issue with the firmware.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Gallery.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

Step 2: Clear the cache and data of the Camera app

If the error is also triggered by the camera, it’s just logical at this point to also reset the app. Don’t worry, while your pictures and videos are taken by the camera, they still won’t be deleted when you do this.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Camera.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

Step 3: Restart your Note 5 in Safe mode and observe

After clearing the caches and data of both gallery and camera apps and the error still shows up, then it’s time to look at this problem at a different perspective. Perhaps, one or some of the third-party apps is triggering the error. Now, it’s time to reboot your phone in safe mode to temporarily disable all third-party apps and this is how you do it:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Observe closely to see if the error still occurs even if all third-party apps are disabled. If the problem is fixed, then you just have to find the culprit and uninstall it, otherwise, move on to the next step as it might be a firmware problem.

Step 4: Delete the system cache as it might have been corrupted during the update

We are now trying to troubleshoot the firmware itself since we’ve already gone after the apps that we suspected were causing the problem and we’ve also tried to observe the error occur even if all third-party apps are disabled. So, now we’ll try to go after the caches first and this is how you do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After this procedure and the error still occurs, then you need to reset your phone.

Step 5: Try to reset your phone as all other procedures failed

As I said earlier, this problem is actually not the complex but since everything failed, we have to resort to a reset. Based on our experience, a reset will fix this problem, however, you may also lose some files and data along the way so make sure to backup important ones. After which, disable the anti-theft feature…

  1. From the Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Accounts.
  4. Tap Google.
  5. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  6. Tap More.
  7. Tap Remove account.
  8. Tap REMOVE ACCOUNT.

Now, here’s how you reset your Note 5…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide somehow helped you fix the problem and get rid of the error message.

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