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Samsung Galaxy Note 4 Randomly Turns Off Issue & Other Related Problems

The #Samsung #Galaxy #Note4, although already an old model, is still a great smartphone to use. The reason behind this its constant software support as well as its powerful hardware that’s still capable of smoothly running any app available at the Google Play Store. A lot of people are using this device today and are quite pleased with its performance. Although it is a reliable phone there are instances when certain issues can occur which makes it difficult to use. In this latest installment of our troubleshooting series we will tackle the Galaxy Note 4 randomly turns off issue & other related problems.

If you own a Samsung Galaxy Note 4  or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.  

If you would like to browse the previous parts in this series then check out this link.  

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Note 4 Randomly Turns Off

Problem: Hello, I have issue with my Note 4 in last couple of months. Phone randomly turn off and I can’t turn on phone unless I remove and move back battery or put phone on charger (even if phone is 30-60-80% charged). This started after Marshmallow update. Sometime turn off in 5 minutes 5 times, sometimes once in 5 days. I tried to change batteries but same issue. If you can help it would be awesome. I can provide more data if needed. Thank you

Related Problem: HI there, My Samsung note 4 has worked beautifully until 3 weeks ago when it died overnight. Since then my phone resets itself intermittently, on the worst of days it will reset every 5 minutes for an hour and will freeze with the screen on overnight (phone is on my nightstand so no reason for it to be on). So far I have cleared the cache, factory reset, replaced the battery with a new one and removed any apps I added just before these problem’s started to occur. I had one day with no restarts yesterday which was a miracle however it’s worse than ever now! I love my phone and i’m not ready for it to die.

Solution: There are several possible factors why a phone will randomly turn off on its own. It could be caused by a software glitch or it could be caused by a hardware component that is failing to work.

What you will need to do first in this case is to check if the problem is software related by following the troubleshooting steps listed below. After performing a step immediately check if the issue still occurs. If it does then proceed to the next step.

  • The first thing you need to do is to check if an app you installed is causing the problem. To do this just start the phone in Safe Mode. While the phone is operating in this mode only the pre-installed apps are allowed to run while apps you downloaded are prevented from running. Does the issue still occur in this mode? If it doesn’t then it is most likely caused by an app. Find out what app this is and uninstall it.
  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the software troubleshooting fails then it’s time to check the phone hardware. The first hardware component that you need to check is the battery. Get a new battery and check if the issue still occurs. If it does then the problem is most likely caused by a malfunctioning power IC. If this is the case then you will need to bring your phone to a service center and have it checked.

Note 4 Battery Drains Fast

Problem: My phone dies extremely fast. Today, from 8am & now it is 9am, it has gone down 20% with me only listening to music. Another issue is that it sometimes decides to die at around 15%. Thanks

Related Problem: I am facing my note4 battery drain issue particularly when 28 % within 2mins fastly drain. Sometimes the charging only 86% when i am removing battery and power switch Pressing then installing battery back showing 100% Suggest me the solution

Solution: The first thing you will want to do first is to check if an app you installed is causing the problem. To do this you will need to start the phone in Safe Mode then check if the battery drain issue occurs in this mode. If it doesn’t then the problem could be caused by a downloaded app. Find out what app this is and uninstall it.

In case the issue still occurs in Safe Mode then proceed with the troubleshooting steps listed below.

  • Does your phone have a microSD card? If it does then try removing it since a corrupted card can cause a battery drain issue.
  • Try wiping the cache partition of your phone from the recovery mode.
  • Backup your phone data then do a factory reset.

If the problem still occurs after performing the steps listed above then you should try replacing the phone battery with a new one.

Note 4 Will Not Power On

Problem: Phone will not power on until letting it sit with battery out for almost 1 hour. Have tried numerous times holding power switch with battery out etc. just stays dead unless left for 1 hr. Will start fairly regular using the long wait time. Phone has never been wet or dropped. Can it be fixed?

Solution: What you will need to do first in this case is to check if the battery is causing the problem. Get a new battery and check if the issue disappears when you use this new battery. If the issue persists then you can proceed with checking if a software glitch is causing the problem by doing a factory reset. Take note that the reset will erase your phone data so make sure to have a backup copy of your data before doing this.

If the above steps fail to fix the problem then this is most likely caused by a malfunctioning power IC. I recommend that you bring your phone to a service center and have it checked if this is the case.

Note 4 Freezes And Lags

Problem: The phone like freezes at times and it’s laggy some of the times, i tried the suggestions of taking of the battery and then putting it back after 10 seconds, like 15 minutes later it started lagging and freezing and randomly going on a black screen, right now it’s lagging a lot as i’m writing this message, please help, i bought it last week.

Solution: Does your phone have a microSD card installed? If it does then try removing this as this could be causing the problem especially if the card has some corrupt sectors.

Another possible reason why the phone freezes and lags is because of a downloaded app. To check if this is the case you need to start the phone in Safe Mode. In this mode only the pre-installed apps are allowed to run while apps you downloaded are prevented from running. If the problem does not occur in this mode then it could be caused by an app. Find out what app this is and uninstall it.

If the problem still occurs even in Safe Mode then proceed with the steps listed below.

  • Wipe the cache partition of your phone from the recovery mode.
  • Backup your phone data and do a factory reset.

If you are still experiencing the same issue at this point then I suggest you bring your phone to a service center and have it checked.

Note 4 Shuts Down With Battery Power Left

Problem: I have samsung note 4 from us. I’m from Philippines. The problem is about the battery or something. Whenever the battery drops to 15%. It will turn off whenever i play an app or do something on my phone. Then when it turns off. It says 0% and i need to charge. But when i plugged it in. It says 14%. It sucks. Hope you can help me.

Related Problem: I have a Samsung Galaxy Note 4 that every time I use it, the battery runs out quickly and when the phone is at 40 percent of battery, it shuts down an the phone will be really hot, What can be the problem? I thought it was the battery so I bought the new one and it keeps doing the same?

Solution: Whenever a phone shuts down with battery power left the main culprit is usually the battery. Try replacing the battery with a new one then check if the issue still occurs. If it does then the next step is to check if the phone software is causing the problem by doing a factory reset. Make sure to backup your phone data before doing the reset.

If the above steps fail to fix the problem then this could already be caused by a malfunctioning internal component. You will need to have your phone checked at a service center if this is the case.

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