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How to remove apps from Galaxy S7 Unmonitored apps list, other issues

Samsung has recently announced that its most recent Galaxy flagship, the #GalaxyS8, is hugely successful. This despite the billion dollar fiasco of its Galaxy Note 7. From a hardware perspective, the S8 appears to be very solid too so we’ll probably be seeing lesser issues with it hardware-wise.

For now, we are committed to providing you with solutions to your #GalaxyS7 issues so we cover 7 more problems in this one.

  1. Galaxy S7 wifi keeps crashing after installing a system update
  2. How to remove apps from Galaxy S7 Unmonitored apps list | Samsung+ app draining power fast
  3. Galaxy S7 not detecting SD card
  4. Galaxy S7 sound notification for SMS keeps going off
  5. Galaxy S7 randomly sending old SMS to contacts
  6. Galaxy S7 can’t make outgoing calls
  7. Galaxy S7 screen stays black and won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 wifi keeps crashing after installing a system update

Hi. I got a Samsung Galaxy S7 duos. It worked really great until the last system update 3 weeks ago. From then, every time i try to open the wifi chooser, i got the message: settings has stopped, restart app. And then, Settings keeps stopping, close app. The only way to enter WIFI is to shut off wifi, then open it. Then with WIFI ON, and I wait until I got my chooser, it takes quite a long time.

I did the cache erase as it was proposed with no success. the problem is the same. Can you please help? From a good phone, it became really hard to enjoy!

Also, I do think that the phone is draining more battery than before the update! Kind regards. — Thalia

Solution: Hi Thalia. Installing a system update is basically modifying some core system files and sometimes, modifications don’t always result to what developers hope will happen. In some cases, problems can occur firstly because there’s a coding issue that developers haven’t ironed out prior to the release of the update. In others, incompatibility issues might be the culprit of erratic app behaviors because an app developer fails to update the product to work flawlessly with the new Android version. Whatever the true cause of the problem is, many phone users almost always blame the update for it. We understand it can be difficult to pinpoint the cause of  problems after installing a system update and so there’s no specific solution for them. As an Android end user, your troubleshooting options are, frankly, limited to:

  • wiping the cache partition,
  • installing ALL app updates,
  • making sure that ALL apps are compatible with the new Android version, and
  • doing a factory reset.

If nothing changed after you’ve refreshed the system cache after wiping the cache partition, you must then do the rest of the steps as outlined above.

Installing app updates are usually forgotten by many Android users after installing a system update and that can be problematic. Leaving your apps outdated after you’ve installed the latest operating system version can potentially lead to compatibility problems. It’s your job to make sure that all your apps are compatible, especially that you are experiencing problems with one or some of them. Bear in mind that not all apps are built with the same level of expertise. Some may be poorly coded while others can receive regular updates from their developers to eliminate identified bugs. If you are the type who installs apps without checking whether they’re from a good source or developer, there’s a chance that one of them may be responsible for the problem you’re experiencing now.

To update your apps, head over to their Google Play Store installation page and hit the update button. If you download apps outside of the Play Store, do some extra research on how to install update for your apps and whether or not they are compatible with the current Android version running on your phone.

If all apps are fully updated at this time but the problem remains, try to boot the phone to safe mode to see if one of them is the cause. Safe mode blocks third party apps and services from running so it’s a good way to check our hunch. Here’s how to do that:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If nothing changes while the phone boots to safe mode at all and the error keeps popping up, you have no other option but to do a factory reset. This will revert software settings back to their defaults, leaving you a factory state operating system. This means that pre-installed apps are supposed to run and all basic functions such as wifi will work as intended. If your wifi works normally after a factory reset, this means that one of the apps may have become problematic after you installed the system update, which may mean that it’s not compatible. To know which of your apps is problematic, you must isolate the possible cause by installing apps individually and observing how wifi works after every installation. This will surely take some time but there’s now easy way to do it.

It’s also possible that the system update itself was poorly coded. If this is the case, the problem should continue after you’ve performed a factory reset. If you downloaded the update by air, you must let your carrier know about it so they can inform their developer team about this bug.

For reference, these are the steps on how to factory reset your Galaxy S7:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S7.
  3. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  4. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  5. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  6. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  7. Once highlighted, you may press the Power key to select it.
  8. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  9. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  10. The phone will now reboot longer than usual.

Problem #2: How to remove apps from Galaxy S7 Unmonitored apps list | Samsung+ app draining power fast

My battery has been running down faster and then not charging as fast to keep up with the drain. I noticed an “Unmonitored Apps” list, and I thought I was moving apps from unmonitored to monitored. But it turns out I was doing the opposite. How do I move them back to “monitored” status?

Also, I noticed that the Samsung+ app was using 3.5 times more power than anything else I have been using, which seems outrageous considering, for example, I had Maps running for an hour or two while traveling. Any input on that? Thanks for your ideas! — Bob

Solution: Hi Bob. The “Unmonitored apps” feature prevents apps from using more battery power and the default App power monitor feature will not flag them. If you’ve accidentally added an app in the unmonitored apps list, the only way to remove it is by uninstalling and reinstalling it. Simply tap on the unmonitored app and hit uninstall for a third party app, and do a Force stop for a pre-installed app.

Samsung+ app offers a number of features that require constant internet connection. If you leave certain features of this app running all the time, especially those that regularly communicate to remote servers, they can drain power faster than when they’re not active. If you need the app to run all the time, there’s nothing much that you can do about the power consumption. Otherwise, simply uninstall it from your device.

Problem #3: Galaxy S7 not detecting SD card

First, thank you for offering this great service. My issue with the phone is that it usually does not recognize my 64 GB SanDisk Ultra micro SD card. As a result the photos on the SD card are normally not accessible. I purchased a new micro SD card and at first it worked. After a short time however, the phone could no longer see the card.

I did try your suggestion of a soft reboot and thought this had fixed it because the card and contents were again visible and accessible. However after a short while, the phone again could no longer recognize the card. I bought the phone new 3 months ago. It worked fine for a couple of months. Then I began to get warnings to reformat the card because it was corrupted. Instead I bought a new replacement card as described above. I’d certainly appreciate your thoughts on this. Best regards. — John

Solution: Hi John. Like other Android problems, there’s no direct way of knowing where the problem may lie in this one. It can go both ways at this point so you must do some extra troubleshooting yourself to narrow down the possible causes.

Because the problem is happening on at least 2 SD cards, there’s a chance that this is a phone problem. For that reason, we suggest that you do the basic Android troubleshooting such as wiping of the cache partition, observing in safe mode, and factory reset. Any of these three should address whatever software- or app-related cause. If you haven’t done any of them at this time, we provide the steps below:

Wipe S7 cache partition

This is the first and usual troubleshooting step for any potentially software-related problem. It can be done safely as it merely deletes temporary files from the system.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Observe the phone in safe mode

Although we haven’t heard of any third party app causing an issue like yours in the past, we still recommend that you do this troubleshooting step to see if there’s a difference. Safe mode blocks third party services and apps so your phone detects the SD card fine during the observation period but not when you reboot it back to normal mode, a third party app may be problematic. You must uninstall third party apps until you’ve eliminated the culprit.

Here are the steps on how to start your device to safe mode:

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. Observe the phone for at least 24 hours while in this mode.

The steps on how to do a factory reset are discussed above so you can refer to them should nothing change when the phone is in safe mode.

Possible hardware issue

All the three Android troubleshooting above should deal with the issue if it’s being caused by software or an app. If the problem remains, there may be a hardware malfunction somewhere so you should consider sending the phone back in for repair or replacement. The hardware malfunction can range from a simple SD card slot problem to a more complicated logic board issue. If your phone is covered by a replacement warranty, we suggest that you use it to replace your unit.

Problem #4: Galaxy S7 sound notification for SMS keeps going off

Hello. My default notification sound keeps going off when I receive a text message. I use a messaging app and have the repeat notifications turned off. I also have a different notification sound for my texts which is working fine. But I keep getting the default notification sound going off every minute. I never had an issue with that until I updated my phone. I have a GS7. My default notification would not go off if i received a text because my text notification sound goes off. But now both are going off an I keep getting the phones default go off every min. But I would like to keep this notification on just in case I get a notification from a different app. But not to go off when I receive a text. Please Help! — Shayx4x89

Solution: Hi Shayx4x89. If the problem occurred immediately after you installed a system update, make sure that you wipe the cache partition first to refresh the system cache.

If that won’t fix the problem, the next step is to ensure that you address a possible app-level bug, especially if you’re using a third party app such as Zedge in controlling sound notifications in your device. This is done by wiping the cache and data of said app. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If both procedures won’t help, consider wiping the phone via factory reset. Refer to the steps above.

Problem #5: Galaxy S7 randomly sending old SMS to contacts

My Galaxy S7 just sent random, 2-4 month old messages, to my contacts. These were messages sent to them previously. This occurred all at the same time. Needless to say, this caused a lot of confusion, especially the one to my son threatening to take his phone away. That is how I figured out the messages were old. I then looked up four of my other friends (the ones who responded to the weird texts) and found the texts they just received were very old. Additionally, about 2 weeks ago, a text took over 2 hours to be delivered. — Linda

Solution: Hi Linda. An issue like this can either be a phone issue, or that of your carrier’s. Since there’s no way to know where the problem lies, all you can do right now is to ensure that your phone works normally by doing a factory reset. This should fix whatever bug your system has at the moment. To minimize the chance of malware penetrating your phone’s defenses, you also want to go over your list of apps after a factory reset so you can decide which ones to install back. Try to avoid installing apps from unknown developers as they may resort to illicit activities such as  allowing their apps to host malware in exchange for more financial gain. Try to stick to official apps only. Some developers will initially offer legitimate apps but will later on prompt you to update their product. Sometimes, such updates will replace the original legitimate app with a compromised one causing all sorts of trouble.

If your problem will happen again after doing all the safeguards on your end, contact your carrier to report it. The problem may be caused by their malfunctioning computers and not on your end.

Problem #6: Galaxy S7 can’t make outgoing calls

Hi. I am hoping you guys can help me. I have an S7 for about 6 months. For a week now I haven’t been able to make calls. When I dial It says “dialing” for about 5 seconds then it says Call Ended. I have contacted my Network provider and it’s not a network problem. I place my SIM card In a different phone and was able to make a call. I also wiped my phone. I am able to receive calls. — Bernadine

Solution: Hi Bernardine. We don’t know what you mean exactly by “wiped my phone” but if it’s factory reset, then the problem may be the dialing or phone app you’re using. If you’re currently using the stock Phone app from Samsung, make sure that there are no call blocks that can prevent your device from making an outbound call. To do that, follow these steps:

  1. Open the Phone app.
  2. Tap the More settings icon (the three-dot icon at the top right).
  3. Tap Settings.
  4. Tap More Settings.
  5. Tap Call barring.
  6. Tap Voice call.
  7. Check if All outgoing calls switch is set to ON. If it is, slide it to the left to turn it OFF.

You can also try to use a different phone app and see if that works or not. If the second app will encounter the same problem, contact your network and let them help you instead. There’s nothing a third party support group like us can do about this issue in that case.

Problem #7: Galaxy S7 screen stays black and won’t turn on

Hello, I have a question. Both me and my husband both have the Samsung Galaxy S7. Well, today my husband’s phone was in his pocket fully charged and it was working early today. Well, then all of a sudden he went to pull it out and his phone LED light was flashing blue and we went to turn it on and it wouldn’t come on. It didn’t vibrate, the light didn’t flash and the Samsung logo didn’t pop up. It didn’t show any sign of life. I tried pressing the home, power and up and down volume bottom. It still didn’t start. It’s not hot. I tried everything we don’t know why it won’t come on. So, if you can help me figure it out it would be great. And so y’all know mine hasn’t done that, mine been great. We got the phone at the same time. So please help if you can. Thank you. —  Tammy

Solution: Hi Tammy. The first thing that you must try is to see to it that you use a difference known working charging and cable to charge the phone. There may be an issue with the charger and the phone may not have enough battery to power itself back on.

If the charger and USB cable are both good and working, the next thing that you want to try is to soft reset the phone. Here’s how:

  1. Press and hold the Power (located on the right edge) and Volume down buttons (located on the left edge) for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select. The device will then power down completely. It is recommended that the device be powered up in Safe Mode. Refer to the steps above on how to do this.

If soft reset won’t work either, there’s a chance that there’s an issue with the screen, especially if the LED light remained lit. To confirm if that’s the case, you can try to boot the phone to any of the alternate boot modes. Below are the steps for each of them. Remember, if the phone’s screen stays black after performing the different hardware button combinations, the screen may have gone bad. You need to send the phone in for either repair or replacement in that case.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

 


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