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Gallery app keeps crashing on Samsung Galaxy S7 Edge [Troubleshooting Guide]

The Gallery on your Samsung Galaxy S7 Edge or any Android device for that matter is a standalone app, which means you can use it directly without having to use other apps. It’s also used by other apps to view, sort or even share pictures. The camera is often the one that keeps using the gallery as both works hand-in-hand. So, if the latter crashes, the former may have something to do with it.

In this post, I will tackle the error message “Unfortunately, Gallery has stopped” with the Galaxy S7 Edge being the subject of our troubleshooting. We will try to rule out one possibility after another until we come to the point where we can pinpoint what the cause of the problem is. So, if you own this device and are currently bugged by a similar issue, continue reading below so you would know what to do.

However, if you are trying to find a solution to a different issue, then visit our troubleshooting page for we have already addressed hundreds of problems with this device since it was released. Try to find issues that are similar with yours and use the solutions and troubleshooting guides we suggested. If they don’t work, however, contact us by filling up our Android problems questionnaire. Just give us information and we’ll help you find a solution.

Troubleshooting Galaxy S7 Edge with “Unfortunately, Gallery has stopped” error

The purpose of this troubleshooting guide is for us to know what the problem is all about, why the error shows up, what triggers it and what needs to be done to get rid of it. But before we jump to our troubleshooting, here’s one of the messages we received from our reader that best describes this issue…

Droid guy I need your help with my Galaxy S7 Edge phone. Whenever I try to view a picture, the error ‘Unfortunately, Gallery has stopped” shows up as a result, I could not view all of them. I’m also bothered as they may be corrupted as what happened with my pictures when I was still using Note 4 and have encountered this error. Can you guys please help me with it?
This troubleshooting will be based on the problem cited above but I want you to know that this error may also occur while you are taking pictures or even using the camera. So, for this, here’s what you should do:

Step 1: Reset the Gallery app by clearing its cache and data

Let’s immediately go after the app that’s being mentioned in the error. We need to clear its cache and data so it will be reset back to default settings. We don’t know, as of now, what the problem really is so let’s troubleshoot the app itself.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Gallery.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

After doing this procedure, try to open the gallery to see if the error still shows up and if so, then move on to the next step.

Step 2: Isolate the problem by booting the phone up in safe mode

It’s possible one of the apps you downloaded from the Play Store or manually installed is causing the problem. At this point, you have to start your phone up in its diagnostic state wherein only built-in apps are left running. This is how you boot your phone up in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Once in this mode, open the gallery to see if the error remained and if so, then let’s move on to troubleshooting the firmware.

Step 3: Delete the system caches so they will be replaced

When system caches get corrupted and the firmware continues to use them, issues like this may occur. We cannot delete individual caches so we have to wipe off the directory where they’re saved and this is how you do it:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the error still shows up after doing this, you have no other option but to bring the phone back to its factory default settings.

Step 4: Reset your Galaxy S7 Edge

The error message “Unfortunately, Gallery has stopped” is a minor problem affecting the multimedia manager and 90% of the time a reset can fix it. However, if it’s only one of the symptoms of a more serious firmware issue, we may not be able to fix it by just a reset; the firmware has to be reinstalled to retain its integrity.

Before you reset your phone, make sure you backup your files and data as they will be deleted. You also need to disable anti-theft so you won’t be locked out of your phone after. This is how you disable anti-theft.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Cloud and accounts.
  4. Tap Accounts.
  5. Tap Google.
  6. Tap your Google ID email address. If you have multiple accounts setup, you will need to repeat these steps for each account.
  7. Tap Menu.
  8. Tap Remove account.
  9. Tap REMOVE ACCOUNT.

And this is how your reset your phone…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this helps.

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