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Galaxy S7 edge can’t connect to the internet via wifi, can’t download MMS when selecting “view all”

Welcome to another episode of #GalaxyS7 troubleshooting. In this post, we bring you 12 more S7 issues we’ve received and their corresponding solutions.

Below are the specific topics we’re covering for you:

  1. Galaxy S7 freezes and reboots every minute
  2. Galaxy S7 puts SMS reply above messages
  3. Galaxy S7 won’t turn back on after installing McAfee Antivirus
  4. Emails on Galaxy S7 are deleted when messages are read in PC
  5. Galaxy S7 screen keeps flashing white and green
  6. Galaxy S7 receives call but forwards it to answering machine
  7. Galaxy S7 keeps showing “fail to deliver” error when sending SMS
  8. Search box in Galaxy S7 messaging app is invisible
  9. Galaxy S7 can’t download MMS when selecting “view all”
  10. Galaxy S7 edge cannot send SMS
  11. Galaxy S7 “VZ Messages PIN: 411233” keeps showing up
  12. Galaxy S7 edge can’t connect to the internet via wifi

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 freezes and reboots every minute

In normal operation the phone works for 50 seconds after boot. Then it freezes and 23 seconds later it reboots. Same in “Safe Mode.” In recovery mode it just freezes 11 seconds after the menu is available.  However I was able to perform an update from Android 6.01 to Android 7. (I thought it would be an issue with the OS). The update took about 30 minutes and it rebooted every one to two minutes during this update. The phone is rooted, but still with stock bootloader. — Michi

Solution: Hi Michi. An issue like this can be caused by incompatible firmware or app so our only suggestion for this case is to bring everything back to stock.  This means removing root access and flashing stock firmware. If that won’t work, the random reboot issue may be caused by an unknown hardware glitch. In this case, you should send the phone in for repair or replacement.

Random reboot or boot loop issues are some of the reasons why modifying official software is discouraged. We assume that only advanced users dare root and flash their devices so you should be able to find good support system in case you’ll encounter problems when using unofficial software. Try to contact the developer of the unofficial apps and software you’re using to see if they can help you fix your phone. There are hundreds of custom firmware for the Galaxy Note 5 so the issue may be specific to the software you’ve installed. Diagnosing a specific firmware issue is beyond our scope of support so you should seek assistance from the developer of the software you’re using.

Problem #2: Galaxy S7 puts SMS reply above messages

My phone did a update and afterwards when I text someone it puts their reply in a group above the messages I send. I’ve never had a issue for over a year until this update and now if I want to read a text message I have to scroll to the top of the beginning of my first message to read their reply even if it’s 15 messages into a convo. It groups these messages from the other party above my messages and no one seems to be able to help. Any advise? — Jenyoung52

Solution: Hi Jenyoung52. Firstly, you want to do is to ensure that you deal with a possible app-level bug by doing a number of troubleshooting. This is done by installing any pending update for ALL your apps. If you’ve already did that, you then want to delete the cache and data of the messaging app. Here’s how to do that:

  1. If you have important conversation threads to keep, make sure to create a backup of them via Samsung Smart Switch.
  2. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  3. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  4. Once in there, click on an application.
  5. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  6. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If nothing will change after clearing the messaging app’s cache and data, you must do a factory reset, to eliminate possible software-level glitch. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the issue returns after a factory reset, it’s possible that poor firmware coding is to blame. Consider using a different messaging app as a workaround.

Problem #3: Galaxy S7 won’t turn back on after installing McAfee Antivirus

My device was suffering regularly from the software freeze but was recovering using the soft re-set. I had installed McAfee Anti Virus software which seems to have been a mistake. Eventually I got a warning from McAfee saying it had locked the phone and to contact the owner (me) and then the phone switched off never to come back on again. I’ve tried the software re-set and the ‘safe mode’ boot up but nothing comes up. It’s just a brick. My network provider won’t fix it because the screen is smashed. Any help would be great. — Sean

Solution: Hi Sean. The only available option for you in this one is to see if you can turn the phone back to alternate modes so you can do follow up troubleshooting. If your phone remains unresponsive or dead, repair or replacement must be done. We know you may not be able to get your phone fixed via your carrier so you must try third party service center or Samsung.

For reference, here are the steps on how to boot your phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Emails on Galaxy S7 are deleted when messages are read in PC

Hi. I have installed diverse email applications on my Android phone and use them for my work email. But the point that makes me dissatisfied is that the new emails that arrived on my mobile phone are erased as soon as I read them on PC. So, I can not see old emails at all. I have changed all settings on the phone in order to find a solution. however, I could not accomplish. Kindly ask for your review. — Q_konul

Solution: Hi Q_konul. There are two ways or protocols how a device handles incoming emails — POP and IMAP. POP allows only one device to keep a copy of a message, while IMAP lets all devices to download and store it. Try to revisit how you configured your email in your PC and change it to IMAP if it’s currently using POP. If changing to IMAP won’t fix the issue, contact your email service provider for direct assistance.

Problem #5: Galaxy S7 screen keeps flashing white and green

Basically, on the right hand side off my screen I have a patch of dead pixels (roughly 2mm-4mm wide). I don’t know if this is the cause but hopefully you will help. The main problem is the bottom half of my screen (roughly the size of the keyboard) every now and again it flashes white and green. I tried just resetting my phone (on and off) that did the trick for now. But it still happens every so often it also happens in the start up screen. — Connor

Solution: Hi Connor. If your phone was previously dropped or got wet, stop wasting your time looking for software fix. You must instead send the phone to Samsung or other service centers so the hardware can be checked.

If the issue happened out of the blue and the phone was never physically damaged, it may be caused by a software glitch. Do a factory reset and see how it goes from there. Factory reset will wipe everything off the phone’s internal storage device so make sure to create a backup before doing it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Problem #6: Galaxy S7 receives call but forwards it to answering machine

When receiving a call it goes straight to answer machine or says the person is unavailable. It also does not log the call either. This happens at various times throughout the day. Sometimes a call is connected and sometimes not. I have had a replacement SIM card and the problem was ok for about a month then it came back. I am not sure if it was after an update. — Beverley

Solution: Hi Beverley. If the problem occurs after you installed an Android update, there are two software troubleshooting steps that you must do — wipe the cache partition and factory reset. If these won’t help, your problem must be account- or network-related. Contact your carrier and ask for direct assistance. There’s no other support team that can help you for this one apart from them.

Problem #7: Galaxy S7 keeps showing “fail to deliver” error when sending SMS

I have a Samsung Galaxy S7. Frequently when I send SMS messages it bounces back telling me the message failed to be delivered, and yet the recipient will respond to my message, so clearly they’ve received it. If I resend the message, it will “fail to deliver” several times, until it actually “sends.” however, this results in the recipient receiving my message several times in duplicates.        — Kelsey.rae.russell

Solution: Hi Kelsey.rae.russell. It may be a messaging app issue so your first step is to ensure that you deal with a possible app-level bug. This is done by wiping the cache and data of the messaging app you’re using. If you haven’t done it before, just follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should the problem remains, try using a different messaging app. You can install one for free by going to Google Play Store. Once installed, make the new messaging app as default messaging app and observe how your SMS works. If this workaround won’t work either and the problem continues, there must be a service issue causing it. In this case, you should contact your carrier and report the trouble.

Problem #8: Search box in Galaxy S7 messaging app is invisible

I have a Samsung Galaxy S7. On top of the messaging app, there’s supposed to be a search bar, above the conversations. Now that bar is invisible and I don’t know if I accidently press something that removed it but I want it back. if I click the area it was in, the search bar shows itself but it has disappeared and only when I click that area does it pop back up. Please help? — Shajuana

Solution: Hi Shajuana. We don’t know if this is a bug or a feature for your specific firmware version but we can’t seem to replicate the issue in our own Galaxy S7 stock messaging app. The search box remains and there’s no option anywhere to make it invisible in our phones. If you recently installed an update, this can be a modification introduced by your carrier. To see if that’s the case, try to delete the app’s cache and data and see if that will change anything.

Problem #9: Galaxy S7 can’t download MMS when selecting “view all”

http://thedroidguy.com/2017/03/fix-samsung-galaxy-s7-charging-texting-issues-occurred-nougat-update-1071366. I am having this issue as well. I tried all your steps and also did a factory reset and am having no luck. It works when receiving messages from most people, but the person I am having an issue receiving messages from has an iPhone with Verizon service. You can see part of the text in the screen, but when you select View all, it is blank. The message is technically an MMS, but only contains text. It also states in the message details that the size is “0kb.” —  Cyrus

Solution: Hi Cyrus. This problem has already been reported several times in this blog, with one example here. If factory reset did not fix the issue on your end, you must let your carrier know about it so they can gather additional information to create a fix.

Problem #10: Galaxy S7 edge cannot send SMS

Brand spanking new Samsung Galaxy S7 edge:  it wouldn’t send text messages. everything else seemed fine. i spent hours with Samsung chat support doing things, clearing things, changing things, downloading, uploading. i checked your info but it all seemed like i would be risking killing my brand new phone. i tried using Google’s Hangouts text app. works fine. So i still don’t know if the problem is hardware or software but i can send texts again. — Alesiaks

Solution: Hi Alesiaks. We need more information that what you’re telling us here in order to identify the cause of the problem. You should have included more details such as error messages and other pertinent information so we can know where to start. That said, we recommend that you talk to your carrier instead to fix this problem as this issue may be account- or network-related. They can also give you the correct network configuration that should be on your phone. Don’t contact Samsung for this problem as they cannot give you the necessary network information that should be entered in the system.

Problem #11: Galaxy S7 “VZ Messages PIN: 411233” keeps showing up

This phone was purchased in December. The first day I had it, I received messages “VZ Messages PIN: 411233. This was happening 5-6 times a day. That stopped, now I continue to get message sounds as if I have a message, but no new message, phone calls, texts, e-mails, etc. This happens throughout the day and night, every minute. Each episode lasts for a couple hours, then stops. This phone has overheated, I’ve changed the screen twice and the screen is again cracked. I am losing my mind with this vocal phone!! — Deb

Solution: Hi Deb. Android troubleshooting is simple and the general rule is to try software troubleshooting first. If no software solution can fix the problem, you can assume bad hardware is to blame. If you’ve already tried to factory reset the phone and nothing changed, it’s time that you consider repair or replacement.

We are not familiar with the error message “VZ Messages PIN: 411233.” it may be coming from your carrier or from a specific app. We don’t have the full history of your phone and the status of its hardware so it’s impossible for us know what is causing the problem.

Problem #12: Galaxy S7 edge can’t connect to the internet via wifi

Hello. I have problem with my Samsung Galaxy S7 edge. I can connect with my wifi but no internet connection. All other devices at my home is good connected and have internet connection.

Recently I just updated with the newest update this evening, but it was connected with my office wifi. Please help me to resolve this. I tried all method such as reboot cache, reboot master and reset factory as well, and also reset to my router too. Thanks and Regards. — Bobby

Solution: Hi Bobby. The first thing that you want to try is to fully disconnect your device from your home wifi by selecting “forget” or “forget network.” Once you’ve done that, manually enter the correct security key and try again.

If your S7 can connect to the wifi network but remains disconnected from the internet, you should check your router settings by accessing the graphical user interface (GUI) and making sure that your device is not blocked from accessing the web. Exact steps on how to access a router’s GUI vary so make sure to contact the manufacturer or your carrier on how to do it. You should also ask help from them to help you check how to remove filters or blocks that can prevent a device from connecting to the internet via your gateway (router).

If you are not the administrator of your home wifi, talk to the person in charge and make sure that your phone is permitted to connect to the internet.

 


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