in ,

Galaxy S6 messaging app lagging when sending SMS, won’t charge by wire, other issues

Welcome to another #GalaxyS6 article. In this post, we bring you 10 more S6 issues that we’ve received from our community for the past few days. If you’re new to our site, be sure to visit our main Galaxy S6 troubleshooting page in this page.

Here are the specific topics we’re discussing for you today:

  1. Galaxy S6 messaging app lagging when sending SMS
  2. Galaxy S6 edge random reboot issue after overheating
  3. Galaxy S6 edge won’t turn back on
  4. How to access Galaxy S6 contents after screen was damaged
  5. Galaxy S6 messaging app runs very slow after installing an update
  6. Galaxy S6 edge won’t boot up
  7. Galaxy S6 edge won’t charge by wire
  8. Galaxy S6 stops scanning for wifi networks after an update
  9. Galaxy S6 not receiving OTA update from AT&T
  10. How to recovery voice recorder files after Galaxy S6 resets on its own

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 messaging app lagging when sending SMS

I am unsure of whether or not my phone has recently updated, but I have a Galaxy S6, and recently traveled to Vegas from Canada. During our trip the only thing that was different was that I was roaming and while there, I downloaded Uber (and promptly deleted after that experience). During our stay last week, and now that I’m back home, my text messages have started lagging quite badly. I can usually send one message without a problem but it takes about 20 seconds to pop up in the window and if I try to send a second message, I can hear I’m typing the keys but the letters slowly pop up and if I do it too fast I get the “Unfortunately messaging has encountered an error” and must close pop-up. The second message won’t send unless I wait for the first one to register before I begin typing. This is extremely frustrating. I have tried deleting the data and cache from the app and I have even deleted the phone cache from the start up window when you hold the three buttons down. Yes, I scoured your site for answers before writing. Hoping you can help?? — Laura

Solution: Hi Laura. If all the other apps work normally and issue appears to be happening when you’re using the messaging app only, try to use another messaging app. This will help you tell if there’s a difference when the system is sending and receiving messages via a different app. If using a different app won’t change anything and the issue remains, you should do a factory reset to reset all software settings back to defaults. Factory reset will also eliminate possible bugs that may have developed after some time.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  8. Before installing any app or update, check how the messaging app works.

IMPORTANT: Make sure that you back your important files up before doing a factory reset to avoid data loss.

Problem #2: Galaxy S6 edge random reboot issue after overheating

Hello. I’m using Samsung Galaxy S6 Edge for almost 2 years now. I have never experienced any problems until one day I realized my phone is super hot after being charged over night. It was so hot that I couldn’t touch it with bare hands even through my silicone casing. It was turned off when I first checked probably from the overheating. When I disconnected it from the charger, I realized that my charger was bent and was a default (I didn’t realized it was bent before I charged it the night before). For a couple of months my phone didn’t show any signs of problems after the super overheating problem. But recently, after turning on power saving mode for the first time after the overheating event, my phone suddenly froze and rebooted. It happened again the next day when my phone showed black screen, unresponsive and showing blue LED light. I did factory reset today and the problem seemed to persist. The latest problem that occurred after the factory reset is that when I play videos from Youtube, Snapchat, Instagram, media, all videos seem to speed up and no sound is coming out from my speakers. Although notifications and ringtone seemed to be working fine at that point, just media. And then everything just muted. I had to reboot the device to get the sound back on. I think my phone froze and rebooted itself for more than 10 times today. It’s very frustrating because I have no idea where the problem is coming from. Either the firmware, hardware or other problems. I’m not in a place where I can afford a new device, so please help me. Thank you. — Aidan

Solution: Hi Aidan. Identifying the true cause of the symptoms mentioned here is difficult but you can take cues from its history like the incident of overheating. A device that reboots randomly or on its own can be the result of either a software or hardware issue. The general rule is to try all applicable software troubleshooting steps. If nothing will change after you’ve exhausted all software solutions, you can assume that bad hardware maybe to blame. The software solutions that you can try in your case should be:

  • Wiping the cache partition
  • Booting the phone to safe mode
  • Factory reset

Since the problem did not go away even after you tried a factory reset, there must be a hardware issue behind it. Random reboot issue can sometimes be a result of a bad battery, which may have been damaged by the overheating incident before. There’s no direct way to test which hardware component is not working properly unless the phone is opened. You must send the phone to Samsung or to an independent service center so the a full hardware diagnostics can be performed.

For the audio issue, the problem may be caused by a bad app so before you send the phone for repair, try to observe how it works while it’s on safe mode.

Once the phone has booted in safe mode, its performance will dramatically improve, app crashes will be gone and you can do whatever troubleshooting procedures you need to do to regain your phone’s top-notch performance. Here’s how you do the safe mode reboot:

  1. Press and hold the Volume Down and Power keys for 20 to 30 seconds.
  2. Once you see the Samsung logo, release the Power key immediately but continue pressing the Volume Down key.
  3. Your phone should continue booting up and you will be prompted to unlock your phone as usual.
  4. You will know if the phone successfully booted in safe mode if the text “Safe mode” is displayed at the lower-left corner of the screen.
  5. Observe the phone for at least 24 hours.

Problem #3: Galaxy S6 edge won’t turn back on

Hello! I’ve owned a Galaxy S6 edge since September 2016 and recently I have some issues with it. My S6 edge has been dead for almost a week now and no matter what I do it doesn’t turn on. I’ve also tried all the solutions mentioned in your site but there’s no response, it’s just dead. It first started a couple weeks earlier where it would randomly freeze, sometimes while I’m using it and sometimes not. it stays that way for a few seconds then the screen goes black. After that it overheats a lot for hours (sometimes I had to put it in the freezer the time it cools down), then finally goes back to normal the next day (if I use the freezer it works instantly). That’s when I know that the battery reached 0% and the icon that shows that it is charging finally appears when I plug it to charge. The phone kept doing these same things over and over again and the period it stayed on seemed to last less every time. Now it’s been 5 days since my S6 edge froze and turned off with no response. When I try to charge it, nothing appears on the screen, and if I leave it like that for about 5 minutes it starts to overheats. So, in a way, I guess it means that the phone is still not fully turned off but just frozen. All that I want now is for my phone to turn on one last time so that I can at least take out the important files I have in it before sending it to where I got it from as I still have a warranty. I really hope to get a solution. Thank you. PS: I’m sorry, I do not remember which version I had in the phone, all that I know is that it was the latest one. — Selma

Solution: Hi Selma. The only thing that you can do in this case is to try to restart the phone in alternate modes. Below are the exact steps on how boot your S6 to these modes as well as the respective follow up steps that you can do for each one:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If you can’t turn the phone back on after trying the different hardware button combinations, you’re out of luck. There’s no other way to recover your files. The phone’s storage device needs power before it can be accessed. The battery may be defective, or there’s an unknown logic board issue. Either way, you must send the phone to Samsung so it can be fixed.

Problem #4: How to access Galaxy S6 contents after screen was damaged

Hello. My Samsung Galaxy S6 (model SM-G920P) got wet and the screen now flashes a yellowish green color. I can still hear texts and calls but cannot access the screen. I got a replacement phone but now trying to get the pics and contacts off the phone. I was told that without being able to access the screen I cannot access and recover them. Is there ANY way at all to get this information without being able to access the screen. I am desperate!! — Abrowning67

Solution: Hi Abrowning67. You need to have a good working touchscreen on this phone to permit another device like your PC to access the contents in internal storage. There’s no other way to tell Android that you want to confirm the attempt to access the contents. Unlike a computer where you can simply unhinge the hard drive and access the contents via a compatible computer, your phone’s internal storage device is integrated to the logic board. Physically removing the chip from the board and putting it in another won’t work. There may be a way to bypass the built in security feature of the Nand chip by connecting it to a different logic board but such procedure requires a special tool and software. These tool and software are not publicly available so you won’t be able to find them in your local service center. The only way to access your files is to replace the screen. That said, you need to send the phone in so screen replacement can be performed.

Problem #5: Galaxy S6 messaging app runs very slow after installing an update

I have a Samsung Galaxy S6 on the AT&T network. Within the last week i received a new update from AT&T. I didn’t pay close attention but I think it was a security update. Ever since this update my text messaging runs VERY slow. Typing a message locks up if I type too fast and it takes 2 or 3 seconds for the message to send and scroll up to view the next message. This is only occurring in messages. — Segotia

Solution: Hi Segotia. The first thing that you want to do in this case is to delete the cache partition. This will ensure that the phone’s system cache is fresh. Sometimes, app and Android updates can corrupt the system cache so making sure that the old one is deleted and replaced with an old one is done. Here’s how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

If wiping the cache partition won’t work, the next step that you want to do is to ensure that you deal with app in question. There may be a bug in the app that affects its performance so you must delete its cache and data. Here’s how:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If the issue remains after wiping the phone’s cache and app cache and data, try to see if it’s network-related or not by using a different messaging app. Head over to Google Play Store and install any free messaging app from there. If the problem remains even on another messaging app, your next step should be factory reset.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

Problem #6: Galaxy S6 edge won’t boot up

I was charging my Samsung Galaxy S6 Edge when the messenger became unresponsive after I sent a message to a friend. Then I just left the phone on the couch thinking that nothing bad will happen on the phone; but when I checked my phone, the screen did not light up no matter how many times I press the power button and volume keys. The LED indicator is still on even after I removed the charger. I really don’t know what to do right now. Need some help from you, guys. Thanks a lot! — Tsarlin_28

Solution: Hi Tsarlin_28. Please refer our suggestions for Selma above. If you won’t be able to restart the phone to any of the alternate boot modes, that’s an indication that the phone has a hardware error. You must send it in for repair or replacement.

Problem #7: Galaxy S6 edge won’t charge by wire

Hello. I am having problems with my S6 edge charging. Sometimes my S6 wont charge by cord. It charges fine via wireless charge pad but won’t by cord. The device does not show that it is even plugged in. This has happened to me 3 times. It will quit being charged by cord and so ill charge it by wireless pad and then in a few days until it will let me charge by cord again. It’s very weird. When I’ve turned on the device and tried charging it, it shows the battery with no green charge. I don’t really know how to describe this. It almost like it only charges when it wants to charge. — Braden

Solution: Hi Braden. An issue like this is often caused by a bad charging port although it can also be due to defective charger. The first thing that you want to do here is to make sure that it’s not the charger or charging cable. If you have another OEM or original Samsung cable and charger, try using it when charging your S6 again. If that won’t work, inspect the charging port with some form of magnification so you’ll be able to see the port more clearly. There may be dirt or lint preventing the charger from making good contact with the pins. Sometimes, one of the pins can become damaged or bent, resulting to erratic charging. If you can see that there’s a bent pin inside, you must send it in for repair.

If everything looks in order inside the charging port, assuming that you have inspected it, do a master reset to see if it’s a software problem.

  1. Turn off your Samsung Galaxy S6 Edge.
  2. Press and hold the Volume Up, Home and Power keys together.
  3. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  4. Wait until the Android Recovery Screen appears after about 30 seconds.
  5. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  6. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  7. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
  8. Before installing any app or update, check how the messaging app works.

Problem #8: Galaxy S6 stops scanning for wifi networks after an update

Hi. I installed the latest software update and let the phone do its thing. After the install was complete the wifi no longer scans for new networks and when I press the wifi symbol it causes the screen to go blank and says “Settings has stopped.” Done reboot /reset. Cleaned RAM, forced stopped Settings app, wiped cache, factory reset — lost 6 months of photos as Samsung account hadn’t backed up when it said it had synced. I want to be able to pick up wifi again but nothing works. Help! — James

Solution: Hi James. If you get the software update from your carrier, we strongly suggest that you let them know of the problem. This may be caused by poor coding, in which case, only a patch from their developer team can fix. There’s however no way to check this for sure so they may need to ask you for more system information.

Since factory reset did not change anything, you can try to manually flash the previous stock firmware for this device. For example, if your phone is now running Android Nougat (7.0), consider flashing Android Marshmallow (6.0) instead to see if that will make any difference. Be careful when flashing even when you’re using stock firmware because you can easily break the phone with one wrong step. Find a good guide on what you need to do and make sure that you do some research so you have a general idea about the steps. We don’t provide flashing guides so you can use Google to look for a good one.

If flashing won’t change anything, contact your carrier or the relevant party so your phone can be replaced.

Problem #9: Galaxy S6 not receiving OTA update from AT&T

Hi. I see from AT&T’s site that they’ve released the OTA updates for the S6 Edge+ over a year ago. however, it looks like only certain Baseband Versions can get the updates and all of the sites where I’m finding firmware to download don’t match the version on the device I have. This device has version G928AUCU2APB2. I can’t figure out why this hasn’t been updated yet. The security patches and everything on this device are over a year old! Do you know how I can get this updated? Thank you for any help you can give. Cheers. — Cassie

Solution: Hi Cassie. If this phone was provided by your carrier (AT&T) and you still have an active subscription with them, you should contact them so they can help you install an OTA update on it. Alternatively, try to use Samsung Smart Switch app to see if you can download and install the update using it.

On the other hand, if this phone was previously an AT&T phone but is now being used in another network like T-Mobile, you can’t expect to receive an OTA update for it. The same is true if, for example, you have an S6 from another network and you’re now using it in AT&T. Carriers only release OTA updates for devices built for them by Samsung. Carrier-specific firmware are modified for specific Samsung devices so you won’t be able to install, for instance, an AT&T firmware to a T-Mobile S6.

If you are desperate to update the operating system to the latest Android iteration, you can manually flash it. Try to use Google to find a good guide on how to do it.

Problem #10: How to recovery voice recorder files after Galaxy S6 resets on its own

I have had the same problem with my Galaxy S6. It just reset to factory default.  Most of my stuff was backed up so it wasn’t such an issue as a pain. The one thing is, my lecture recordings which were done on voice recorder (microphone) that came with the phone, I can not find any of my lectures. All my music is in the cloud but not my lectures. Please help. Is there any way to retrieve them?        — Persad.lisa

Solution: Hi Persad.lisa. Like most user data, audio recordings via the voice recorder app are kept in the phone’s internal storage. If your phone reset on its own and you weren’t able to create a back up of your files, there’s no way to recover them. Factory reset will restore all software settings to default and delete all settings, customizations, and user data.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Leave a Reply

Your email address will not be published. Required fields are marked *

Galaxy S7 battery drain issue after installing AT&T Nougat update, other issues

Samsung Galaxy S6 pops up “Unfortunately, Android Pay has stopped” error [Troubleshooting Guide]