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Galaxy S6 cannot receive SMS from certain contacts, won’t turn on, other issues

Hello Android fans! Welcome to another #GalaxyS6 article that answer some questions posted by some S6 users.

Below are the topics we cover in this material:

  1. Galaxy S6 edge not turning back on
  2. Galaxy S6 cannot receive SMS from certain contacts
  3. Galaxy S6 won’t charge and won’t turn back on
  4. Galaxy S6 edge Factory Reset questions
  5. Galaxy S6 edge won’t turn on
  6. Galaxy S6 edge not charging due to bad charging port
  7. Galaxy S6 edge Plus camera won’t work after replacement

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S6 edge not turning back on

Hi. I have had a Samsung S6 Edge for a little over a year now. It will not turn on. About a week ago it started having problems charging. I have always charged it by plugging it in, and I think that the plug in port on the phone has worn down, so I purchased a wireless charging pad. That seemed to fix the problem for a few days. 4 days later it died during the day from low battery. I charged it when I got home and it wouldn’t turn back on. Nothing on the screen will appear. No battery logo, or plug in logo. Nothing. I then left it on the charger all night with the light on the charger saying it was charging it. Still nothing. I have tried the power and volume down button together for 7 seconds. I have tried the power, home, and volume up button. Still nothing will appear. Other than the charging port not working, it has been in great condition. No scratches or cracks. It’s stayed rather quick and updated. I can’t figure out why it would just not turn back on. Any suggestions would be great! Thanks so much! (Also I’m not entirely sure if I chose the correct Android Version – I figure it is up to date, but not positive). — Caitlyn

Solution: Hi Caitlyn. The only available troubleshooting step for you in this case is to see if you can boot the phone to alternate modes. If the phone remains unresponsive and won’t show any sign of turning on, there must be a bad hardware causing the problem. It can be the battery or something in the logic board. Unfortunately, the only to find out the problem is by sending the phone in. If it’s already out of warranty at this time, you will have to pay for the repair or replacement fee.

Below are the steps that you must do to boot the phone to alternate modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #2: Galaxy S6 cannot receive SMS from certain contacts

I do not receive texts from certain people. I can send to them but do not see responses. If they send a group message including me, I see responses from others but not their text. Others in the group can not forward me the original text. I do not have the people blocked. I have done a soft reset, a hard reset, and started in safe mode. I have an airwave at home and may have received an update over that. I was told before this can cause a problem but when I try to do a new update it says I have the latest software. I do not know how to force a new update. Any suggestions? Galaxy S6 is what I have.  — Ccjohnson75

Solution: Hi Ccjohnson75. If you are in a GSM network, which means that you’re using a SIM card in order to store your account information with your carrier as opposed to CDMA which stores subscriber information directly to the phone, try to insert your SIM card in another compatible GSM phone to see if you can receive SMS from specific contacts that way. This troubleshooting step can help you determine if the problem lies on your device or not. If you’ll be able to receive SMS from all of your contacts including those you’re having problems with, you should do a master reset of your phone to restore all software settings to their defaults. Here’s how:

  1. Create a backup of your important files such as photos, videos, etc.
  2. Turn off your Samsung Galaxy S6 Edge.
  3. Press and hold the Volume Up, Home and Power keys together.
  4. When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
  5. Wait until the Android Recovery Screen appears after about 30 seconds.
  6. Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
  7. Press the Volume Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
  8. After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.

If you’ll still be unable to receive SMS from specific contacts on a second phone, that’s a sign that it’s not a phone issue. Contact your carrier and see if you can fix the problem by getting a new SIM card. Should the new SIM card encounter the same trouble, talk to your carrier on how to fix the issue.

Keep in mind that this problem may not be necessarily your carrier’s fault. It can also be an issue on the other network or on your contacts’ end. For example, if the contacts you’re not receiving SMS from are using iMessage on their iPhones when sending SMS or responding to your texts, you may not be able to receive their messages at all because they are in an exclusive Apple environment. If the contacts you’re having problems with are using iPhones or Apple devices, this must be the reason for the trouble.  You should either convince them not to use iMessage when responding to your SMS or sending you one, or you can ask them to use inter-platform messaging apps like Google Hangouts or Facebook Messenger. Both of these apps can work across iOS and Android devices so messaging shouldn’t be a problem.

If you’re in a CDMA network, there’s very limited troubleshooting that can do on your end so you must contact your carrier and ask direct support from them. Again, if those contacts are using Apple devices, the same scenario as discussed above may apply.

Problem #3: Galaxy S6 won’t charge and won’t turn back on

Hi. I recently got a used Samsung S6 a month ago of somebody I know and it was working perfectly till this morning. I plugged it in before bed and I checked a message. I got early in the morning and it was still working, but when i woke up later that morning I noticed it was dead. It still turns on when I press the power key but will go to my home page and says low battery and shuts back down. When I plug it in the large battery symbol pops up for a moment but doesn’t display a charge percentage or anything, and the red light never turns on… I’ve tried using different chargers, cables and plugs, i’ve sprayed the phone connector with compressed air to clean it, and tried rebooting it by holding the power key and volume down buttons. but nothing seems to work 🙁 … I’m thinking of buying a wireless charger and seeing what that does, but I would still like to figure out what’s wrong with this thing. any help would be really appreciated! Thank you!! — Atticus

Solution: Hi Atticus. Frankly, there’s no way we can know for sure what the problem is based on your problem description. A thorough hardware check is needed to pinpoint where the trouble lies. It can just as easily be a battery failure or a charging port. A full diagnostics must be run to identify which hardware component if failing. Getting a wireless charger can help narrow down the causes further so it’s good thing to do. If the device fails to charge a wireless charger still, there must be a logic board failure causing the problem.

Problem #4: Galaxy S6 edge Factory Reset questions

New Verizon S6 Edge (sitting in the box for 1-2 years) and I used the OEM adaptive fast charger to bring it from zero to 100% and then waited 10-15 minutes. I used the built-in OTA updater, not the Software Upgrade Assistant, and went through 11 system updates over the course of 2-3 hours. Out of curiosity, would using the SUA have reduced the number of updates to apply? Here is a list of the software builds I went through: G925VVRU3BOG5 – This was the build on my phone out of the box. G925VVRU4BOG7 G925VVRU4BOG9 G925VVRU4BOK7 G925VVRU4CPC2 – This is the first official build of Marshmallow for this phone. After update success, I decided to wait a few minutes and then restart the phone. G925VVRU4CPD2 – I received error 404 after automatic download failed. Manual download attempt OTA was successful. G925VVRU4CPF4 – I received error 401 after answering no to the automatic download request, because I was trying to prevent the error above, lol. Manual download attempt OTA was successful. G925VVRU4CPH1 G925VVRS4CPI2 G925VVRU4CPK2 G925VVRS4CPL3 – My battery charge ticked down from 41% to 40% just before I applied this update, 35% upon completion/success message. G925VVRS4CQA3 – This is likely the last Marshmallow build available for this phone.

I am worried because I did not connect my phone back up to the charger for these last two updates. In particular, the last one really bothers me because it was 34% when applied, 29% upon completion/success message. Is there a way to verify if everything was written correctly? On Verizon’s webpage it says to have at least 40% charge, or 20% when hooked up to the charger.

So, with exception of a few failed downloads, all updates -when applied- said successful first try. I have the understanding that it is important to wipe (system) cache partition and wipe data/factory reset from the recovery menu after major system updates to avoid all sorts of potential problems. So, here are my questions: Does wipe data/factory reset from the recovery menu also wipe (system) cache partition? If not, should I wipe cache partition before or after? I have found conflicting information on this. Note: there is no Google account to remove (Factory Reset Protection/FRP, Google Account Lock etc) as this is a new phone. I am under the impression that I should clear all app cache, app data and maybe reset network settings before I attempt the recovery menu methods above. This is overkill/redundant, right? Aside from backup (in my case does not apply), is there anything I should do before (or after) recovery menu wipe(s)? I want to ensure clean slate.

I notice there is a Factory Data Reset option from within the OS under Settings: Backup and Reset. Does this behave any differently from the recovery menu method? Edit: I found on your site that it does not reformat the “data partition” like the recovery menu “master” reset does. Are there any other differences?

Also, I notice in Settings: About Phone: Status there is “Factory data reset.” For me, it says “Unknown”. I assume this value is a log or timestamp of the last known factory data reset. Maybe it is only triggered when the reset is performed within the OS, but I have no idea. You know anything about this status info?

Under Settings: Storage there is Cached Data. If I clear this, does it include all application cache -and- all application data or just the app cache? Any answers, documentation or links would be very much appreciated; I am running out of steam here sifting through search results with different keywords and modifiers. — Britton

Solution: Hi Britton. You have quite some questions here so let’s answer them individually.

Is there a way to verify if everything was written correctly? The main reason why it’s recommended to have enough battery power during an update is to prevent the phone from turning off unexpectedly. Interrupting a device whether intentionally or unintentionally during an update often leads to serious problems such as boot loop or permanent software problems. The best way to ensure a device remains powered during an update is by connecting it to a charger. This is one of the best practices that you should do when updating any portable device.

Does wipe data/factory reset from the recovery menu also wipe (system) cache partition? If not, should I wipe cache partition before or after? Yes, factory reset deletes the system cache and resets all software settings back to their defaults so there’s no need to wipe the cache partition after doing it. Factory reset done within Recovery menu or under Settings will also delete customizations and all user data effectively making your phone a clean slate.

I notice there is a Factory Data Reset option from within the OS under Settings: Backup and Reset. Does this behave any differently from the recovery menu method? Both procedures are the same. Factory reset via Recovery mode is a user’s alternative should the phone fails to boot up normally, preventing factory reset via Settings menu. Recovery mode factory reset may also remove root software that you’ve installed while its counterpart under Settings will not. If your aim is to make the phone a clean slate, we do recommend that you use master reset, or factory reset via recovery.

You know anything about this status info? Frankly, this “unknown” status can mean anything. It can be a carrier-specific status code or a Samsung code but we have to look into this further and will update this post once we have an accurate answer.

Under Settings: Storage there is Cached Data. If I clear this, does it include all application cache -and- all application data or just the app cache? This option will erase all cached data for all apps. It’s a more efficient way to wipe data of multiple apps compared to doing it individually via Application Manager.

Problem #5: Galaxy S6 edge won’t turn on

Hi there. My Samsung S6 Edge won’t turn on. I plugged it in last night before bed, as I always do, and at some point between 11 pm and 4am MST it shut down and never came back on. I haven’t don’t anything different with it, I haven’t dropped it recently and I’m fairly certain it hasn’t gotten wet. I have tried all the troubleshooting tips I found in your article online with no results. It’s been plugged in to various places so I am convinced it’s an issue with the phone and not charger or outlet. Not sure if there’s anything else I can do besides send it in to be looked at but thought I would contact you first. Thank you for your time. — Camilla

Solution: Hi Camilla. Device troubleshooting in this case is very limited. If you haven’t tried the first applicable troubleshooting, we recommend that you try a soft reset first. This is meant to check if the phone has merely stopped responding or froze. Here’s how to do it:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select. The device powers down completely. It is recommended that the device be powered up in Safe Mode.

If you’ll get no response from the phone and it remains dead, try to check if you can boot it up to alternate modes.

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if the device remains off or unresponsive, you can assume bad hardware is causing it. You should seek the help of a professional to fix it.

Problem #6: Galaxy S6 edge not charging due to bad charging port

Hello my name is Jaquan Singleton. i am having problems with my Samsung Galaxy S6 edge. it’s like it won’t charge when i plug it in. on Sunday, April 23, 2017 it was working fine but when the hours passed it’s like when i plug it in it will not charge at all. That’s when i thought it was the USB cable. So i went to Walmart and bought me a new one. and when i used the new one it still will not charge. so i went to use my mother’s charging pad. it work on there but in will not work on the fast charging adapter and USB cable. Please help what should i do. — Jaquan

Solution: Hi Jaquan. If you’ve already tried a new USB cable and charger, then the problem must be a bad charging port. We recommend that you send the phone in so the hardware can be checked. If possible, let Samsung handle the check up so they can also do repair if necessary.

Problem #7: Galaxy S6 edge Plus camera won’t work after replacement

Hi. I recently broke the lens cover on my Galaxy S6 Edge Plus, and the camera lens itself was scratched, causing it to lose the ability to focus. I ordered a replacement camera and fitted this myself (something I have done before in the past), but then was greeted with the ‘Warning: Camera Failed’ message once up and running again. I had this in bits again ensuring that everything was plugged in correctly, and tried the original camera and even a camera that I knew to be working from another S6 handset, however I was presented with the same message every time. I have tried restarting the phone, clearing the cache and data within the camera app, wiping the cache partition, switching off smart stay, updating the software and finally a factory reset, to eliminate and software issue, but I still had the same outcome. Is this something that you have seen before, or is it possible that the new camera has caused some physical damage to the internal workings of the phone? Any help would be appreciated. Everything else on the phone works perfectly. Thanks in advance Regards. — James

Solution: Hi James. If this error was not there before you replaced the original camera, then the repair you did must have caused the problem. We can’t know what went wrong to be exact but if you want to get to the bottom of the issue, we strongly recommend that you let a professional physically check the phone so the steps that you did can be reviewed.

 


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