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Galaxy Note 5 won’t turn off after an update, keyboard app not working properly, other issues

Hello Android users! Welcome to our one of the #GalaxyNote5 articles for this week. Like our previous posts, issues in this article are taken from reports sent our way by some of our blog readers. We hope that the solutions we provide here will be helpful but if you can’t find a fix for your own issue, make sure to also visit our main Galaxy Note 5 troubleshooting page.

For now, here are the specific topics we bring for you:

  1. Galaxy Note 5 won’t install system update and keeps showing “processing failed” error
  2. Galaxy Note 5 won’t charge and keeps rebooting on its own
  3. Galaxy Note 5 cellular signal keeps dropping and changing from 4G to 2G
  4. Galaxy Note 5 keyboard app not working properly after an update
  5. Galaxy Note 5 screen keeps flashing and won’t turn back on
  6. Galaxy Note 5 shuts down when on normal mode
  7. Dual SIM Galaxy Note 5 mobile data won’t work if wifi is on
  8. Galaxy Note 5 won’t turn off after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 won’t install system update and keeps showing “processing failed” error

Hi Sir/Ma’am. I am writing this letter to ask what will I do with my Samsung Galaxy Note 5. If I click the download software update manually, the response is always “processing failed.” I tried Factory Reset, Master Reset and Smart Switch, and nothing happens, still the response is “processing failed.” I bought this phone in Saudi Arabia, and i think that is last June 2016 only. I hope you can help me with this problem. Hoping for you immediate response. Thank you.        — Henily

Solution: Hi Henily. “Processing failed” error usually shows up when your phone detects that you’re trying to enter incorrect username and password for your Samsung account. If you’re getting the error when  trying to manually upload a system update, this may be a different error altogether and one that we haven’t encountered before. An error like this is usually accompanied by an error code (which you did not provide) so there’s very little that we can do in terms of identifying the cause of the problem.

Since you’re saying that the error only appears when trying to download the update, it must have something to do with the fact that your phone is unable to communicate with Samsung’s servers. This may be the reason as well why you are unable to update the software via Samsung Smart Switch. To try to fix the problem, make sure that you are logged in to your Samsung account in your phone before attempting to download the update again.

If you are not located in Saudi Arabia right now, there will be no option for you to download and install an update over the air. This means that you won’t be able to update the system by going the usual route of contacting your current carrier’s servers. If you want to install an update on this phone but Smart Switch is not helpful, the only option is via Odin mode. In other words, you have to do a different route by flashing Android to your phone yourself. This process is called flashing and will require some research before you can do it. Flashing is a risky procedure and can potentially brick your phone so you must create a back up of your files first before doing it. You also need to ensure that you have the right tools and software for the job to avoid complications. Basically, you need a computer and the right Odin software. As mentioned, you must do some research about this process so you’ll get the general idea on what to do. Providing a detailed guide is beyond the scope of this article but you can find one by searching Google.

Also, make sure that you use the correct firmware version. Not doing so is a sure way of killing your device. Flashing is a bit of an advanced procedure for average Android user so if you can, try to ask for personal assistance from people who are familiar with the process. Alternatively, you may find it useful to let a professional do the update for you by bringing the device to a shop.

Problem #2: Galaxy Note 5 won’t charge and keeps rebooting on its own

My Note 5’s battery died yesterday. I plugged it to charge and usually it’ll bring up the charging display where i see the battery and the percentage but instead it kept rebooting. The little pop up to notify me that its charging then the battery pops up with the percentage the both displays stay for like 20 seconds each.

I’ve tried holding down the power button, home button and volume up button, a blue screen pops up with the Android guy and i released the power button. it stays for like 3 seconds and cuts off and goes back to the boot loop. I’ve tried the master reset but it doesn’t have charge. When the battery pops up showing the percentage it shows 0%. I tried 3 different chargers, still the same. Plugged it into my laptop and nothing is happening i left it plugged on for like an hour and a half I would appreciate any help in this situation. Thank you. — Mitchra

Solution: Hi Mitchra. Looks like you’ve already tried almost all software troubleshooting that can be done for this case except one other thing. You need to see if you can still boot the phone Odin mode and keep it stable so you can try to flash the bootloader. If the cause of the problem is a bad bootloader only, this solution should fix the issue for you. Below are the general steps on how to flash a stock bootloader. Keep in mind that the exact steps may vary slightly for your phone model so make sure to look for complementary guide on how to do the same procedure for your phone. The steps provided below are only for procedural purposes only.

  1. Look for the correct firmware for your phone model and download it. Make sure that select the right one. It should be the same exact firmware that ran previously on your device. We assume that you list down the firmware version somewhere. If you did not take note of it before, there’s a chance that you may pick the wrong one. As you may know now, using an incorrect firmware can cause complications so good luck with that.
  2. Let’s now say that you have identified the correct firmware. You then want to download it to your computer. The firmware file should have a bunch of files in it like AP_, BL_, CSC_, etc.
  3. Look for the file that starts with a label BL; this should be the corresponding bootloader file for this firmware. Once you’ve identified the bootloader file, copy it to your computer’s desktop or to any other folder that you can easily access.
  4. Proceed with the rest of the flashing procedure using the Odin program.
  5. In Odin, click on the BL tab and make sure to use the bootloader file you’ve identified earlier.
  6. Now, make sure that the “Device Added” status and its “ID:COM box” has turned blue before hitting the START button. This will initiate the flashing of your phone’s bootloader.
  7. Restart the phone once the procedure is finished.

Remember, if your phone won’t boot to Odin mode or stay stable enough to perform flashing, you should send the phone in for repair or replacement.

Problem #3: Galaxy Note 5  cellular signal keeps dropping and changing from 4G to 2G

have a Samsung Note 5. It will be with 4 bars and on 4G then drop down to one bar and then 2G. Have T-Mobile signal booster. have another phone right next to it that is maintaining the 4 bars and 4G. my unit seems to do this when I’m trying to down load something. T-Mobile says that their systems are working properly. this has only started in the last week or so. Have even changed SIM card. Could it be antenna problem? has not been dropped or wet. — Dale

Solution: Hi Dale. The first thing that you want to do here is to install any available Android update. If you’re lucky and the problem is being caused by an outdated modem baseband version only, installing the latest update MAY fix the issue. If the phone is already running the most recent update at this time, then your best bet in fixing the problem may be phone replacement.

If you recently installed an update, the issue may be caused by a software glitch so before sending the phone in, make sure to do a master reset to see if it will make a difference. Here’s how to do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #4: Galaxy Note 5 keyboard app not working properly after an update

I just received an update on my Sprint Galaxy Note 5 last week and I’m noticing that my keyboard doesn’t seem to be calibrated to my specific typing habits anymore. I can’t seem to find a calibration option in the keyboard settings anymore either to try and correct it. It also seemed to delete a lot of the predictive words that it used to use. It used to correctly predict the word I was trying to type within the first 1-2 letters and now it is predicting words that don’t even start with the same letters I’m typing. It will also COMPLETELY change a word on me. For example, I wrote “ditto” and it changed it to “right”….It does that a LOT with words like “in” and it will change it to “on” or “if” will get changed to “it”, and so on. It also only fixes my grammar issues 50% of the time. I used to be able to put the cursor on a misspelled word and it’d give me the correctly spelt word. Example: thats Then I could continue to type and when I noticed it was wrong, I could then place my cursor anywhere on that word and “that’s” would pop up in the predictive words and I could correct it. Any help would be greatly appreciated. Thank you!        — Bethany

Solution: Hi Bethany. If this issue started after installing a system update, then something must have changed or corrupted the cache or data of the keyboard app. To fix the issue, simply wipe the keyboard app’s cache and data and continue using the app as normal. Building the cache and app can take some time so it may be weeks before the app will function back like its previous state. To wipe an app’s cache and data, follow these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Keep in mind that the cause of the problem can also be due to poor coding, introduced after the update. This means that it’s beyond your ability to fix as it requires changing the codes of the keyboard app itself. If you’re using a third party keyboard app, try to let the developer know of the problem if wiping its cache and data won’t work.

Problem #5: Galaxy Note 5 screen keeps flashing and won’t turn back on

Note 5 screen was hit by someone’s hand but no crack on screen or anything. Noticed the screen started flashing repeatedly without showing anything when unlocked (i could still pick calls, play music and turn on the flash light without the screen on). Then the phone would only display anything when you’re in a dark place or the sensors at the top of the phone are covered with something. Currently the phone no longer comes on. Just shows a blue notification light which does not go off. — Dipo

Solution: Hi Dipo. This issue can be caused by either a software or hardware issue. To know which of the two is true, you must do a factory reset. If nothing changes after that, you can bet the screen assembly is damaged. Refer to the steps above on how to do a master or factory reset.

If the phone’s screen does not respond at all when you do the hardware button combination when doing a master reset, that’s another indicator that you have a hardware issue at hand. Send the phone in so the hardware can be checked.

Problem #6: Galaxy Note 5 shuts down when on normal mode

Hi. I have been searching endlessly across the internet for a cause and possible fix for my situation. My Note 5 n920p started shutting down after only a few minutes after being turned on. I’ve wiped the cache and even went as far as re-flashing the stock firmware. It continuously shuts down approximately 2 or 3 minutes after booting up with no warning and no shutdown graphics (samsung logo, sprint logo). I was thinking it may be a battery issue however when i boot the device into recovery or download mode it will stay on with no issue. Any ideas? — Jmoseley1488

Solution: Hi Jmoseley1488. It may be a firmware or app issue so we recommend that you first try to boot the phone to safe mode and observe how the phone works. If the issue won’t occur, that’s proof that one of the apps is to blame. To boot to safe mode, follow these steps:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

If the problem stays even when on safe mode, there must be an unknown firmware error causing it. Unfortunately, there’s no way to know where the problem lies so the only way to fix the problem is unit replacement. Contact Samsung and see if you can have them replaced. If the phone is part of your carrier subscription plan, contact your network and ask them for a phone replacement.

Problem #7: Dual SIM Galaxy Note 5 mobile data won’t work if wifi is on

I can use wifi connecting with my Note 5 even after update but the problem is when I’m using my local data, it shows 4G+ or any other connections available but the data does not work, i cannot send messages.

Another problem i am facing is that it is a dual SIM card. Previously i can have both SIM card connections available for messages and calls but now my second SIM card is automatically blocked saying no service available.

I am always in both Malaysia & Singapore country so dual SIM is convenient for me but now it just act the same like 1-SIM card phone.

When i went in Malaysia it will automatically works the Malaysia SIM card. I tried taking out SIM cards and place it again, even restart few times but it does not work. Please help! Thank you. — Yukidreams86

Solution: Hi Yukidreams86. Something must have changed the software settings causing these issues to occur so we recommend to do two basic software troubleshooting — wiping the cache partition and factory reset. Any of these two procedures should help you fix the problem.

Below are the steps on how to wipe the cache partition:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #8: Galaxy Note 5 won’t turn off after an update

AT&T had an update yesterday, April 12, 2017; I did the update, it went through the process. After it ran its course, many changes took place, but the SG Note 5 still worked. This morning, I used the phone, recharged it, and I happened to glance at it, and all I could see was a dim image of the AT&T globe (with blue stripes).  I attempted to use the phone and I CANNOT even power off, restart, nothing!

Also, since I last used the phone earlier this morning and before noticing the globe, there was no message or warning of any kind. Can’t figure out what’s going on. Please help…. Thank you! — Roseanne

Solution: Hi Roseanne. If your phone has become unresponsive and you’re unable to turn it off, try to do a soft reset procedure. This is the equivalent of a “battery pull” if you have phone with a detachable battery pack. Here’s how it’s done on your Note 5:

  1. Press and hold the Power and Volume down buttons for 12 seconds.
  2. Use the Volume down button to scroll to the Power Down option.
  3. Press the Home key to select. The device should power down completely. It is recommended that the device be powered up in Safe Mode if possible (refer to the steps above).

 


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2 Comments

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  1. So I lost my phone and got a new samsung galaxy note 5 and I’m trying to download the Russian keyboard and it says that it’s loading but stays at 0% the whole time and won’t load. Restarting, using just Wi-Fi, using just mobile data doesn’t work. How do I fix this?

  2. I think I got all the bugs on my Note 5, like it happened on my Note4 when the Note7 came out. Guess what the S8 just came out! It is all programmed into the update so your old phone will fail…

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