, ,

Samsung Galaxy S7 keeps popping up “Unfortunately, Contacts has stopped” error after Nougat update [Troubleshooting Guide]

  • Read to understand why a high-end device like your #Samsung Galaxy #S7 can experience error messages involving pre-installed apps like “Unfortunately, Contacts has stopped” and learn how to troubleshoot your phone in order to fix it.

The error message “Unfortunately, Contacts has stopped” is among the errors you may get if your phone is  suffering from problems with apps or firmware. It basically means that the app responsible in managing your contacts list crashed for some reason. More often, it shows up when you dial a phone number that’s already in your list or when calls come in.

In this post, we will try to look into this problem to know what triggered it and what needs to be done in a bid to fix it. We may have already addressed similar issues before so you may find posts in our site that also addressed the error but please note that in this case we’re tackling an issue that occurred after updating the phone to Android Nougat. It may seem like a complicated issue but based on reports from our readers, it can be fixed by simple troubleshooting procedures.

Now, before anything else, if you have other issues with your phone, make sure you drop by our Galaxy S7 troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S7 with “Unfortunately, Contacts has stopped” error

The purpose of this troubleshooting guide is to walk you through in finding out what the problem is all about, what triggers it and what are the things that need to be done to fix it. There is no guaranteed fix but let it not stop you from doing what you, as an owner, can do to make your phone work perfectly again. Now, before we jump to our troubleshooting steps, here’s one of the messages that best describes this problem:

Problem: Hi TDG team, I’ve been following your blog since last year when my good old S5 started to act up on me and I’ve a couple of issues you guys were able to resolve so I hope that this time you can still help me, although I’ve already upgraded to S7. The problem with my phone is that there’s an error that keeps showing up whenever I receive a call. The error says “Unfortunately, Contacts has stopped” and the result is the call gets dropped, which is not good. There were also times when it showed up while I tried calling a number an I don’t think it’s a simple problem at all. Please help me get rid of this error message. Thanks.

Now, to begin our troubleshooting, this is what you have to do…

Step 1: Delete old system caches so they’ll be replaced with new ones

The first thing we have to consider is the fact that the problem started shortly after an update, so it’s possible that it’s caused by some system caches that got corrupted during or after the update. While there’s no adverse effects on the performance of your phone if you delete the system cache, you can’t say the same when they get corrupted but continuously used by the firmware. We often recommend to our readers to delete caches from time to time to optimize the performance and in this case, it might fix the issue. This is how you do it…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once the phone has successfully rebooted after wiping the cache partition, try to trigger the error again by calling your own number from another phone or by dialling a phone number from your contacts list. If the error still shows up, then it’s time we tried isolating the problem.

Step 2: Reboot your Galaxy S7 in Safe mode to know if third-party apps have something to do with it

There have been cases wherein built-in apps crashed due to third-party apps and it’s also possible in this case since the problem wasn’t fixed by replacing the system caches. We just need to find out if downloaded apps play a role in the crashing of the Contacts app by booting your phone in Safe mode:

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

If the error still shows up in this mode, then we can say that the issue is either with the app itself or the firmware and just move on to the next step. However, if it doesn’t show up, then you need to find that app that’s causing the problem and uninstall it as there’s no point in keeping an app that causes other apps to crash.

Step 3: Clear the cache and data of the Contacts app

Now it’s time to reset the app that’s explicitly mentioned in the error message. After clearing the cache partition and booting in safe mode and the error still shows up, it’s possible that the problem is with the app, or at least, that’s what we have to assume before doing a reset. If possible, try to backup your contacts list by exporting it to your SD card or by syncing your phone with your Google account.

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Contacts.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After this, try to trigger the error again to see if it still shows up and if it does, then you have no other option but to reset your phone.

Step 4: Perform the Master Reset on your phone

We are now at the point wherein we have to rule out the possibility that this problem is due to some corrupt system files and data, therefore, we have to reset the phone so that old files will be deleted and replaced. By doing this, you’ll also know if the firmware has to be reinstalled especially if the problem continues after the reset. However, make sure you make a backup of your important files and data as they’ll be deleted:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset and the problem still occurs, then it’s time you brought the phone back to the store or to a tech and have it checked.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *