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Samsung Galaxy S7 Edge showing “Unfortunately, Email has stopped” error after Nougat [Troubleshooting Guide]

Samsung Galaxy S7 Edge (#S7Edge) owners have been anticipating for the roll out of the Android 7 #Nougat update for their phones, however, not everything is smooth sailing after the installation of the new firmware since many of our readers contacted us about the issues with their phones. While I’ve already addressed some of them, there are still things I need to tackle for the benefits of those who emailed us for assistance.

In this post, I will address and error message that concerns your use of the email app. The error says “Unfortunately, Email has stopped” and while it’s obvious that the Email app is the one crashing, we have to troubleshoot your device to know if there are other factors that caused the error to pop up. There are other apps that may also cause pre-installed apps to crash and so we have to determine that as well.

But before we jump right into our troubleshooting, if you happen to find this page because you own the same device but are looking for a solution to a different issue, then try to visit our troubleshooting page for we have already answered hundreds of issues reported by our readers before. Find ones that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, contact us by simply filling up our Android issues questionnaire.

Troubleshooting Galaxy S7 Edge Nougat that shows “Unfortunately, Email has stopped” error

The purpose of this troubleshooting guide is for you to know more about the error message, how it occurs, what causes it and what needs to be done to get rid of it. I will walk you through in this guide so it would be easier for you to go through this. But before we proceed, here’s one problem from our reader that best explains this issue…

Problem: I have been following your blog since I bought a Samsung Galaxy S5 a couple of years back and it always helped me with some problems with my phone. I upgraded from S5 to S7 Edge and so far, I’ve only encountered two issues with it. Overall, my experience with this device has been great, recently however, I’ve been bothered by this problem. There is an error message that keeps popping up every time I receive a notification about an email. When it happens, an error which says “Unfortunately, Email has stopped” shows up and I have to hit OK. When I try to open the Email app, sometimes I’m greeted with the same error but most of the time the app would just open but the same error would show up when I view a message. Of course, I have to hit OK to get rid of the error but the app closes with it and the cycle repeats. I don’t know if you guys have encountered this issue with your S7 Edge but if you did, please let me know how I can get rid of this error message for good. Thank you and more power to your blog!

Troubleshooting: The first thing that we have to consider in troubleshooting this problem is the fact that your phone has recently been updated to Android 7 Nougat. It appears to me that the error only started bothering you after the installation so this is how you troubleshoot your device.

Step 1: Delete the system cache as it might have been corrupted

Firmware updates, while they usually bring fixes to bugs and known problems, have a tendency to corrupt some caches, data and other system files during installation. System caches, on the other hand, become obsolete automatically when a new update is installed but the new firmware may still use those old files and that’s when issues occur. To rule this possibility out first, you have to boot your phone up in recovery mode and then wipe the cache partition:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

For firmware-related issues that occur after an update, this procedure is very effective but there’s no guarantee the problem will be fixed. So, if it remained, then try the next step.

Step 2: Boot your phone up in Safe Mode and try to view an email message

We are now trying to rule out the possibility that one or some of your downloaded apps is causing the problem that’s why we need to start your phone with all third-party apps temporarily disabled. It’s possible that one of the apps that’s using the services of the Email app keeps crashing and also results to this problem. This is how you boot your phone up in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

While in this state, try to open the Email app and view a message just to try to trigger the error. If it doesn’t show up, compose a message and send it to your own address to see if the error pops up when your phone notifies you of an incoming message. If the error won’t show up, then you have to find the app that’s causing it. First, clear the cache and data of suspected apps and if that won’t work, then uninstall them one by one until the problem is fixed.

How to clear app caches and data on S7 Edge

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

How to uninstall an app from the S7 Edge

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Uninstall.

You may have to reboot your phone in normal and safe modes back and forth to know if the problem got fixed or not.

Step 3: Reset the Email app as it might just be an issue with the Settings

When an app is taking so long to execute a function or pull data from its servers, an error like this may occur as the system will automatically force close an app that’s taking so much RAM or resources. The same thing may have happened here–the Email app may be taking so long to pull down data from the servers. So, in this step, I want you to reset it by clearing its cache and data:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Email.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

You may have to setup your account after this so make sure you enter the correct server settings especially if you’re using a corporate email address.

Step 4: Reset your phone to bring it back to its factory default settings

After doing the first three steps and the problem remained or if the Email app still crashes, you really don’t have much of an option except a reset. This procedure will most likely fix the problem but there’s a catch; you will lose all your files and data if you didn’t back them up. So, make sure you copy or move your important files from the phone’s internal storage to your SD card or computer before the reset.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset and the problem still occurs, you have to have a technician check your phone for you as the firmware may need to be reinstalled.

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