The #Samsung #Galaxy #S6 is a premium smartphone released in 2015 that’s still being widely used today. Several of its outstanding features include an Exynos 7420 octa core processor paired with 3GB of RAM, a 16MP camera with OIS, wireless charging support, and a 2550 mAh battery. A lot of people are using this phone as their reliable daily driver without any issues. There are however instances when certain problems can occur on this phone which we will be addressing today. In this latest installment of our troubleshooting series we will tackle the Galaxy S6 use the original charger error & other related problems.
If you own a Samsung Galaxy S6 or any other Android device for that matter then feel free to contact us using this form. We will be more than happy to assist you with any concern that you may have with your device. This is a free service we are offering with no strings attached. We however ask that when you do contact us try to be as detailed as possible so that an accurate assessment can be made and the correct solution can be given.
If you would like to browse the previous parts in this series then check out this link.
S6 Use The Original Charger
Problem: My phone periodically displays the error message “not charging. unable to charge. use the original charger.” even though my phone is NOT plugged in at all. I tried cleaning the charger port out with canned air, and restarting the phone several times with no luck…
Solution: If cleaning the charging port does not fix this problem then this port might have some shorted connection since the phone is giving out the error message even if it is not connected to a charger. You will however need to determine if the issue is caused by a glitch in the phone software by first backing up your phone data then doing a factory reset. Once the reset has been completed do not instal anything in your phone yet. Try to check first if the issue still occurs. If it does then you might need to have the whole charging port replaced .
S6 Not Turning On
Problem: Hello, I have a problem with my s6, I try to charge it the last time and it drain the battery. suddenly it doesn’t turn on. I tried to hold the power button, volume and the home button, but still doesn’t respond. I went to service center here but they quoted me almost 25k that i cannot afford now, since the price of the new s6 here is around that price,. it’s to unfair. i didn’t use my s6 too much that’s why i kept wondering why it became the motherboard issue. 🙁 I hope you could help me.. thanks a lot
Solution: There could be other factors that’s causing the phone not to turn on aside from the motherboard. It could be caused by a faulty battery or the power IC of the phone might be defective. I would recommend that you have this checked at another service center.
Before bringing your phone to a service center make sure to have performed the recommended troubleshooting steps for this particular issue which we have listed below.
- Clean the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed.
- Try charging your phone for at least 20 minutes using a different charging cord and wall charger that is known to work.
- Try charging your phone for at least 20 minutes from a computer USB port. If the phone responds to the charging then one of the pins in the charging port might be defective.
- Try wirelessly charging your phone.
- Simulate a battery pull by simultaneously pressing and holding the power and volume down button for at least 10 seconds.
S6 Won’t Charge After Overheating
Problem: Hi, My samsung galaxy s6 had suffered a overheating problem while charging, keeping in mind it was hot that day, and now it won’t charge. However, when i plug it in it displays this (continue to linked image) https://i.ytimg.com/vi/_LjsvMchBnU/maxresdefault.jpg i do not know what to do.
Solution: If the phone is constantly displaying the charging image without any change for 20-30 minutes then something is preventing the phone from being charged. Follow the troubleshooting steps listed below to fix this problem.
- Simulate a battery pull by simultaneously pressing and holding the power and volume down button for at least 10 seconds. Your phone should restart after this. Check if the phone charges normally.
- Try cleaning the charging port of your phone using a can of compressed air. Make sure that any dirt or debris stuck in this port is removed. Try charging your phone.
- Try using a different charging cord and wall charger that is known to work.
- If you have a wireless charger then try charging your phone wirelessly.
- To check if this is a software related problem you should consider doing a factory reset in recovery mode. Take note that this will delete you phone data.
If the above steps fail to fix the problem then you should bring your phone to a service center and have it checked as this could already be caused by a component that is failing to work.
S6 Not turning On After Drop In Water
Problem: hi, I dropped my phone in water for seconds, I dried it out next to a heater for 24 hrs it came back on briefly for a short while but then turned off again. Now it will not turn on and when I charge it, it shows the charging icon with lightning bolt but will not rise above 0% Is there anything I can do to save my phone? I have given my husband’s Email address for contact, because I have to log into computer to check my Emails. Oh I put that I have lollipop android version but this is a complete guess sorry as I have no idea. My sim provider is giffgaff. Thank You for your help.
Solution: In cases where the phone comes into contact with water the first thing you need to do is to dry it. To do this you will need to place the phone in a bag of rice for at least 48 hours. The rice will absorb the moisture inside the phone and hopefully after this the phone will work. This isn’t a guaranteed solution though since once a component comes into contact with water there’s a possibility that it will get shorted.
Once you have performed the step listed above and the issue still remains then it’s either
- The battery of the phone has shorted
- The power IC of the phone has shorted
- Some other component has shorted
The best thing that you can do right now is to bring the phone to a service center and have it checked.
S6 Stuck In Bootloop After Getting Wet
Problem: recently was given a Samsung galaxy S6 that had taken a dip in a toilet. it has been thoroughly dried and boots up but it is stuck in a boot loop. I did a factory reset on it. and can get to the device activation screen before it shuts down and reboots again. camera and sim and buttons and screen all seem to function well no cracks or damage. really would like to see if this phone is salvageable. it’s on the Verizon system.
Solution: If a factory reset fails to fix this problem then chances are it’s caused by a faulty internal component, possibly caused by water contact. You should bring your phone to a service center and have it checked.
S6 Cooling Down Error When Charging
Problem: Every time i use my Samsung galaxy S6 for 3 minutes or more at a time, also when i attempt to charge it, it stops charging, and informs me that it is “cooling down ” because the battery is too hot. I just received the phone and the battery was low. My phone will also not charge past 17%.
Solution: Try touching your phone and check if it is hot. If it is then this is the safety measure of the phone kicking in as it prevents the battery from getting damaged. One common cause why your phone will heat up is due to some app you installed that’s causing a conflict with the system or is aggressively running in the background. You can try to find out what app this is and uninstall it or you can simply just backup your phone data and do a factory reset.
If however your phone is not hot but you are getting this message then try to check if a glitch in the phone software is causing the problem by backing up your phone data then do a factory reset. If after the reset the problem still occurs then do the following steps listed below.
- Clean the charging port of your phone using a can of compressed air.
- Try charging the phone with a different charging cord and wall charger.
If the issue still persists even after following the steps listed above then you should bring your phone to a service center and have it checked.
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