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Samsung Galaxy Note 5 showing “Unfortunately, S Voice has stopped” error [Troubleshooting Guide]

The S Voice in your #Samsung Galaxy #Note5 is actually the intelligent personal assistant that can be found in most of Galaxy devices in the market today. Depending on how you use your phone, S Voice can be a very helpful assistant especially when it comes to navigating among other things. Now, some users have reported to have encountered the “Unfortunately, S Voice has stopped” error for some reason and some of our readers reported to us about the details that’s why need to address this problem once again.

App crashes are among the most common performance related issues you may encounter if you own a smartphone. It’s because you may experience freezing, lagging, random reboots, frequent shutdowns or slowing down after months of using your device. It happens to all devices regardless whether it’s a premium or high-end device like your Note 5 or not. If you are one of the owners of this phone and are currently bugged by a related problem, then read on as this post may be able to help you fix it.

Before anything else though, if you have problems with your phone, make sure you drop by our Note 5 troubleshooting page for we have already addressed a lot of problems with this phone. Odds are that there are already existing solutions and/or troubleshooting guides for your problem. So take time finding issues that are similar with yours and use the solutions we suggested. If they don’t work for you and you need further assistance, feel free to contact us by completing our Android issues questionnaire.

Troubleshooting Note 5 with “Unfortunately, S Voice has stopped” error

The very purpose of this troubleshooting guide is for us to know what the problem is about, why it shows up, what caused it and what you should do to fix it. But the thing is there’s no guarantee we can fix it especially if it’s rooted on a hardware problem. Don’t let it stop you from doing what needs to be done in a bid to fix this problem, so try to follow our troubleshooting guide below but before we jump right into it, here’s one of the messages sent by one of our readers that is related to problem at hand…

Problem: Hello guys. I just want to tell you how much I appreciate all your efforts in solving the problems reported by your readers. It’s good to know people like you exist online and are willing to help us who are not well-acquainted with technology and the most exciting of them all is that the service is free. I have a Note 5 that has been with me since September last year. I encountered a few hiccups here and there but all of them got fixed immediately. My current situation, however, seems to be different because now I keep getting the error “Unfortunately, S Voice has stopped.” If I’m not mistaken, the S Voice is the one responsible in executing my voice commands now it gives me this error every time I say “Hi, Galaxy!” I’m not sure why this is happening let alone have an idea how to fix it. Can you guys please help me out? Thanks.

This is just one of the many things that this error manifests but more or less they’re all similar. Now that you have an idea how this problem occurs, this is what I suggest you do…

Step 1: Try deleting the system caches immediately as some of them may have been corrupted

As a preparation for the upcoming roll out of Android Nougat update for the Note 5, many carriers and services providers rolled out minor patches and updates to address an issue or two and to prepare the device for a new firmware. It’s possible that one of these minor updates messed up some of the caches and the S Voice service is among the things that got affected. There’s it’s imperative that you delete the old system caches first so that they can be replaced with new ones. This is how you do it…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After the phone has successfully rebooted, try to use voice commands to operate your phone and if the problem still persists, try to discover more about it by isolating the problem.

Step 2: Find out if one or some of the apps you downloaded or manually installed is causing the problem

There are times when third-party apps may cause built-in apps to crash and this case is no exception. We need to isolate the problem to know if the trigger of the error is a pre-installed or third-party apps and you can do so by rebooting your phone in safe mode:

  1. Turn off your Galaxy Note 5.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy Note5’ appears, immediately release the Power key and then press and hold the Volume Down button.
  4. Continue holding the Volume Down button until the phone finishes the restart.
  5. When you see Safe Mode on the lower left corner of the screen, release the button.

While in safe mode, you can still be able to use S Voice so try to operate your phone using voice commands until you’re satisfied that the problem is fixed when the error doesn’t show up. However, if it does still show up, then you might be facing a more serious firmware related issue or it could be just an issue with the app.

Step 3: Reset S Voice by clearing its cache and data

It’s time that you reset the app that’s specifically mentioned in the error message because after the first two steps, it’s becoming clearer that the problem could be just in the app or the firmware itself. To reset it, this is what you need to do:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Camera.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded data, login information, settings, etc.

After clearing the cache and data of the app, reboot your phone and then try to use voice commands again to see if the error still shows up. If it does, then move on to the next step.

Step 4: It’s time to reset your Galaxy Note 5

After the first three steps and the problem still occurs, we can say that the problem is with the firmware so in this step, you need to see if it can be fixed by bringing the phone back to its default settings and you can do that by resetting your phone. However, make sure you backup your files and data as they will all be deleted and can no longer be restored.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

You may also just reset it through the Settings menu…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

I hope this troubleshooting guide helps.

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