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Samsung Galaxy Note 5 keeps showing up “Unfortunately, Email has stopped” error when an email message is viewed [Troubleshooting Guide]

There are a lot of error messages you may encounter if you’re one of the owners of the #Samsung Galaxy Note 5 (#Note5) and one of them is “Unfortunately, Email has stopped” which speaks about the default email client that stopped working. Whatever the reason why it stopped working is for us to determine so that we would know if there’s something we could do to fix it.

If you own this phone and are currently bugged by this error message or other similar issues, then read on to know why it happens, what needs to be done to fix it or at least, learn how to troubleshoot your phone. Below are a couple of similar issues you might helpful. Click on the link to jump to a specific issue or section.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Note 5 showing “Unfortunately, Email has stopped” when messages come in

Problem: I set my phone to notify me when new email messages come in. Everything was perfect and then all of the sudden there’s this problem. My Note 5 is showing an error message saying “Unfortunately, Email has stopped” and it pops up whenever new email messages come in. When I try to view the message, the same thing happens, in fact, the error also shows up when I open the app I use for my emails. I upgraded from Galaxy S4 to Note 5 and I’ve also encountered this error before but it was fixed on its own so I don’t really know what to do about this. I am hoping that you guys would share your expertise and take a closer look at my problem. I will be waiting for your response and solutions. Thank you!

Troubleshooting: This error message is basically telling us about the default email client in your phone that crashed for some reason. It doesn’t concern your messages but they will be affected because you can’t open the email client without being greeted by this error. I will walk you through in troubleshooting your Note 5 that has this problem and this is what you have to do…

Step 1: Isolate the problem immediately so you know where to start

It is imperative we know what’s causing the Email app to crash or stop working. There were cases we’ve encountered before wherein third-party email apps caused the default email client to stop working and this is due to conflicts in the system and the apps themselves. To do this, we have to restart your device in safe mode and this is how you do it…

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

You will still be able to receive and send email messages even if your phone is in safe mode so try to trigger this error again to know if it pops up because if so, then we might be facing a problem with the app itself or the firmware. However, if the problem is fixed in this mode, then it’s confirmed that the problem is caused by one or some of your downloaded apps.

Step 2: Reset suspected apps or uninstall them if the problem remains

You do this if the error doesn’t pop up in safe mode because, clearly, the problem is caused by one of the third-party apps. I don’t have a list of apps installed in your phone but if you have downloaded an app that manages your emails or online accounts, then try to go after that one first and this is how you reset the app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap suspected app.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

If you’ve recently downloaded some apps and this problem started, then go after those apps and if clearing their caches and data won’t fix the problem, then you should uninstall them and boot your phone in normal mode.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Uninstall, then OK.

Step 3: Reset the Email app by clearing its cache and data

If doing the first two steps didn’t fix the problem, then it’s time that you reset the Email app itself, which is specifically mentioned in the error message. You may lose your emails when you do this but it is necessary that you do this step since it’s very effective in addressing issues of this kind.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Email.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

Unlike other apps, you cannot uninstall this application if you don’t have root access but even if you do, we still don’t suggest doing it. So, clearing the cache and data is the best thing you can do as far as this app is concerned and if the problem persists, then you should go after the firmware.

Step 4: Delete the system caches by wiping the cache partition off

Since you’ve already done the basic troubleshooting to determine whether the problem is due to your apps or not to no avail, then it’s time to troubleshoot the firmware and the first thing that we have to do is to try to delete the system caches as they may have been corrupted for some reason. But since you don’t have access to them, you need to wipe off the entire directory where they’re saved and to do that, you need to boot your phone in Recovery Mode first and then wipe the cache partition.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After this procedure, try to trigger the error again and if it still pops up, then you don’t have any other choice but to reset your device.

Step 5: Do the Master Reset to bring your phone back to original settings

For this issues, I know the master reset is more than enough to fix it, however, it always comes at the end because there a lot of work to be done to make sure none of your files and data gets lost. Since you’ve already done the procedures that could potentially fix the problem to no avail, it’s time to bring out the trump card but it’s really not a surprise. You may have already done this procedure before and I urge you to do this again to try and fix this problem. There are two ways to do it: one is through the Settings menu and the other through the Recovery Mode but whichever you use, you have to backup files you don’t want to lose…

How to Factory Reset Galaxy Note 5

  1. From the Home screen, tap the Apps icon.
  2. Find and tap the Settings icon.
  3. Under the ‘Personal’ section, find and tap Backup and reset.
  4. Tap Factory data reset.
  5. Touch Reset device to proceed with the reset.
  6. Depending on the security lock you used, enter the PIN or password.
  7. Tap Continue.
  8. Touch Delete all to confirm your action.

How to Master Reset Galaxy Note 5

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide helps.

Error “Unfortunately, Email has stopped” pops up on Note 5 from time to time

Problem: I primarily use my phone for emails because my job requires me to respond to emails from our clients and I have to communicate with my boss through email. I have the Galaxy Note 5 provided for by our company and ever since, it didn’t fail until recently when the error message “Unfortunately, Email has stopped” started showing up. When it happens, the email app closes on its own and the email I’m composing when the error showed up won’t be saved in the drafts and that’s what disappoints me because I would have to type the same message over again and my emails are always long. I am not really sure why this is happening let alone know what to do to fix it. So, I badly need your help guys because it seems like the error now frequently pops up and I don’t want that my boss will complain about me being not prompt in responding to him and our clients. Help me please. How do I fix this? Thanks.

Troubleshooting: Basically, the error occurs without giving much of a hint as to what triggered it so we have to determine that to know what to do and to come to such conclusion, here’s what I think you should do…

Reboot in safe mode to know if third-party apps have something to do with it. Again, this will temporarily disable all third-party apps and this will tell us if one of them is causing the problem. Once disabled, they would no longer run in the background and so if one of them is causing a problem, it will be fixed in this mode and in this case, all you gotta do is find the app that’s causing the problem and then uninstall it. You may have to uninstall more than 1 app to fix the problem given that this problem is caused by one of your third-party apps.

Reset the email app while in safe mode and boot up normally. This will also give us answers as to whether the problem is due to a minor app problem or a firmware issue. By reset I mean clearing its cache and data by going to the Settings menu and through the app manager. You may lose all your messages so try to make a backup before clearing the data. After this, you will have to setup your email account again and try to see if the problem still persists.

Wipe the cache partition through the Recovery Mode. This will delete all temporary files created and used by the system. These files are prone to corruption and when it happens and the system continues to use them, performance-related issues including app crashes may occur. The steps on how to do this can be found above in the first problem. You don’t have to backup your data and files when you do this as none of them will be deleted.

Master Reset your device to bring it back to Factory default settings. It’s a necessary step and I suggest you do this after doing all previous steps and the problem remained. However, make sure you backup all your files and data as they’ll be deleted during the process. After this, you will have to setup your phone as if it’s new but don’t install anything yet, instead try to trigger the problem again to know if the error still shows up and if so, then the firmware has to be reinstalled and you need a technician to do so.

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