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Samsung Galaxy J7 keeps popping up “Unfortunately, S Voice has stopped” error [Troubleshooting Guide]

Your #Samsung Galaxy #J7 comes with a built-in application called S Voice, which serves as an intelligent personal assistant or navigator. While Samsung still strives to improve this service, it already received a lot of positive reviews but that doesn’t mean it’s free from errors and problems. The fact is we’ve already received a lot of complaints from our readers who have encountered issues while using this application.

Samsung Galaxy J7 S Voice has stopped

In this post, I will tackle the problem involving the Galaxy J7 whose S Voice crashed for some reason and left an error “Unfortunately, S Voice has stopped.” Apparently, the error speaks for itself but then again, there are other factors we have to consider. Just because the error mentions an app doesn’t mean the problem comes from it. More often than not, the error message is just a result or a symptom of the real issue. Third-party apps or those you downloaded or installed manually can cause pre-installed apps to crash. So, I will walk you through in troubleshooting your J7 in a bid to fix the problem.

For those who have other issues with their device, drop by our Galaxy J7 troubleshooting page as we will be listing all links to our troubleshooting guides, solutions and tutorials on that page. Try to find issues that are similar to yours and use the solutions we suggested. If they don’t work or if you need more help, contact us by completing our Android issues questionnaire. Just provide us information about your problem and we’ll do the rest.

Troubleshooting Galaxy J7 with “Unfortunately, S Voice has stopped” error

The course of our troubleshooting is to find out first if this problem is due to a temporary glitch in the system or hardware and then we’ll have to move into identifying which apps are causing the problem before we go to firmware troubleshooting. But we before we proceed, here’s one of the complaints we’ve received from our readers that best describes this issue…

Problem: Droid guy I badly need your help. I have the new Galaxy J7 I bought in December last year. Ever since I never encountered problems with it until yesterday, I think, when an error started to show up saying “Unfortunately, S Voice has stopped” and then the phone would go into a freeze or lag and it may take a full minute before I can use it again but then it may freeze again. In other words, I have a very annoying problem and I really need your help so I can get rid of the error and fix this problem. Thanks in advance.

Troubleshooting: We always want to fix the problems our readers contacted us about but there are issues that are beyond our grasp. Aside from that, things might happen during troubleshooting so while we are sure the procedures we provide are safe, please proceed at your own risk.

Step 1: Reboot your phone a couple of times

When this error appears for the first time, don’t panic and don’t do anything just yet. Instead, reboot your phone to see if it makes a difference. Also, take note of the app you were using when the error popped up as that could be the trigger. After the first reboot and the problem still occurs, do it one more time just to be sure it’s not just a temporary system or hardware glitch.

System glitches happen more often than you think and when they do, issues like freezing, lagging, random reboots and shutdowns or even app crashes may occur. As long as it’s a minor problem, it can be fixed by a reboot. If the problem, however, remained after a couple of reboots, then move on to the next step.

Step 2: Reset S Voice by clearing its cache and data

If the first step failed, it means that the problem is more than just a glitch. At this point, it’s time to go after the app itself. You may have already set the S Voice app to work at your own preference but it’s time you reset it. You can do so by clearing its cache and data and here’s how you do it…

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap S Voice.
  6. Tap Storage.
  7. Tap Clear data and then tap OK.
  8. Tap Clear cache.

This will delete the data this app has accumulated since day 1 as well as your preferences but as long as the problem is as minor as an app issue, it will be fixed by this procedure. However, if the error still shows up after this, then proceed to the next step.

Step 3: Isolate the problem to know if third-party apps have something to do with it

We are now at the point wherein we have to know if one or some of the apps you downloaded from the Play Store or installed manually is causing the problem. To do so, we need to disable all third-party apps and try to see if the error still shows up and this is how you do it…

  1. Press and hold the Power button (located on the right) until Phone options is displayed then release.
  2. Select and hold Power off until the Reboot to Safe Mode prompt appears then release.
  3. Tap RESTART. Note: This restart process may take up to one minute to complete.
  4. Upon restart, Safe mode appears in the lower left of the unlock/home screen.

If the error still shows up in this mode, then the problem could be in the firmware, otherwise, it’s with your third-party apps and in this case, you need to find the culprit and then uninstall it.

  1. From any Home screen, tap the Apps icon.
  2. Tap Settings.
  3. Tap Applications.
  4. Tap Application manager.
  5. Tap the suspected application
  6. Tap Uninstall.
  7. Tap Uninstall again to confirm.

Step 4: Delete the system caches so they’ll be replaced

There are times when the system caches get corrupted and when it happens, performance issues like freezing, lagging, random reboots, frequent shutdowns and app crashes may occur. Determining which cache is corrupt is not that easy, in fact, you don’t have access to individual caches for the same reason. However, you are given an option to delete all of them at once so the system will create new ones and this is how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Home key, then press and hold the Power key.
  3. When the device logo screen displays, release only the Power key
  4. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  5. Press the Volume down key several times key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. Press the Volume down key to highlight ‘yes’ and press the Power key to select.
  8. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

It may take a little while for the phone to reboot but just wait until it becomes active before trying to trigger the error again. If the problem remained after this, then a reset is necessary.

Step 5: Do the Master Reset on your phone to bring it back to factory settings

After doing all the steps above and the issue remained, it’s time to rule out the possibility that the problem is caused by some misconfigurations or corrupt system files and data. By doing the reset, you’re actually deleting these files and there’s a big chance the problem will be fixed by this procedure considering app crashes aren’t really that serious.

  1. Back up data on the internal memory. If you have signed into a Google account on the device, you have activated Anti-theft and will need your Google credentials to finish the Master reset.
  2. Turn off your Galaxy J7.
  3. Press and hold the Volume Up button and the Home key, then press and hold the Power key.
  4. When the device logo screen displays, release only the Power key
  5. When the Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  6. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

After this procedure and the problem still occurs, it’s time you let the technician check the device for you as the firmware may need to be reinstalled.

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