How to Fix “Unfortunately the Process.com.android.phone Has Stopped”

If you are seeing the error message “Unfortunately the process.com.android.phone has stopped” after you installed a new ROM or updated your firmware, there actually a couple of ways to fix it.

READ ALSO: Fix Samsung Galaxy S5 “Unfortunately, the process com.android.phone has stopped” error

The error message is triggered by the phone or SIM toolkit application. So, if you are constantly getting the “Unfortunately the process.com.android.phone has stopped” error, here are ways to fix your device:

1. Clear Cache and Data of the Phone App

To access this option, go to Settings. Then, select Apps. Tap the All tab so that all the apps of your device will be displayed in a column. Scroll down until you see “Phone” or an option similar to it. Tap it, followed by selecting the “Clear Cache” option. If the problem persists, repeat the steps and include “Clear Data” in your actions. Reboot your phone for the changes to take effect.

2. Clear Cache and Data of the SIM Toolkit

Repeat the steps shown above. But this time, choose SIM toolkit from the list of apps under the All tab.

3. Fix Using Custom Recovery

Install the latest AROMA file manager, which can be found in the XDA website. Use it to delete the cache or temporary folder of “Phone” as well as the SIM toolkit app. Reboot your device for the changes to take effect.

4. Do a Factory Reset

As a last resort, backup your data and perform a Factory Reset. To do this, shut down your device normally. Next, hold down the Volume Up, Home and Power keys altogether until the phone vibrates. Once it vibrates, let go of the Power key but keep your fingers pressed on the rest. However, once you see the Android logo, let go. From there, backup and do a Factory Reset.

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  1. Comment*I tried everything and it still shows the same thing …….need help asap don’t know what to do anymore
    phone type fondi T602B tablet

  2. Sir I do all type of method but my mobile will not work my mobile name HISENSE HSL691 please help me sir

  3. Adil Akram
    July 5, 2015 at 6:52 am

    Take out the SIM card from phone, it will not restart.
    It worked .Thanks Adil

  4. how to fix when enter sim card in device receive an error message unfortunately the process com.android.phone has stopped what to do please answer me quickly

  5. The problem with mine it is a brand new asus zenpad running android and I cannot access the pad because I get this message soon as I start the pad, So how do I get to settings??

  6. I tried clearing caches and data. Nothing worked. Finally did a factory reset and I’m back in business. Thank goodness most of my info was on an SD card and I was able to back up my contacts before pulling the trigger. Thanks for the help. I would’ve chucked the phone otherwise.

  7. Just got this issue on a stock LG V10. My issue is after a little bit, when trying to go to the menus to clear the cache, the phone restarts. I’m trying a factory reset in hopes it works but I had to reset my Google account so I won’t know until tomorrow.

  8. i tried but nothing change?
    my friend said that i need to openline it in technician…

  9. I had the same error (Unfortunately the Process.com.android.phone Has Stopped) with a Samsung S5 Neo that we had installed a new SIM for. The phone was locked to Bell/Virgin (Telus network in our area), and the SIM was for 7 Eleven Speakout (Rogers network). Whenever the SIM was inserted, this error message would appear every couple seconds. We had unlocked the phone at Cellunlocker.net, but the unlock prompt would not appear. Resolved by inserting a Telus SIM from another phone, which immediately then requested the unlock code, which was successful. Then inserted the Speakout SIM, and the phone has worked perfectly ever since.

  10. I bought an Android tablet with no phone function, sot I have no Telephone app to mess with. Furthermore, when I first started it the tablet let me into Google Play Store, once. I had to uninstall the 4.4.2.. version and install the 4.2.2. version of Play to get in. Oddly, the Android system running is 4.4.2. Why do sellers modify Android? Yeah, to put adware on it. Oh, how do I solve “phone has stopped”?

  11. I have a ZTE ZMax Pro and after an Android update, the Phone dial pad
    didn’t work. Everything else worked fine. I could get calls but not make
    them. The dial pad disappeared each time I opened it.

    I tired
    everything from going to Safe Mode, to deleting voicemails and all my
    apps. What did work was something dumb. … I changed the time from
    standard to military (24 hour) and BAM! My phone worked again.

    literally was at the end of solutions that this page suggested.
    Solution 5 worked for me. I almost gave up and I didn’t want to factory
    reset it.

    Solution 5: Change Date/Time format
    Weirdly, many Samsung Galaxy smartphone users have fixed this contacts
    app automatically closing issue by simply editing the time format from
    the date & time settings. Here is how you can do that:

    Go to Settings >> Data & time
    Tap on “Use 24 hour format” or uncheck it if already is
    Now also choose a different date format

    Try opening the contacts app and dialer and check for the error.

  12. Unfortunately the Process.com.android.phone Has stooped working: it is mostly happen when your phone memory get low mean do not have space in phone memory, simply transfer your data from phone to your SD card and restart your Android device. it worked for me, hope it work for you as well.

  13. If uve tried everything and ur phone stills shows that error especially when u want to recieve a phone call…..go to settings….go to all……scroll down to accessibility….. Deactivate everything dere….lyk du battery saver…cm security…..den try calling ur phone check if u can pick it now…worked perfectly for my tecno h7…….nd if it dosent work flash ur fone carefully install few apps nd keep checking until u activate something or install an app dah makes ur fone give you that error…den deactivate d setting or uninstall d app….

  14. The only solution I found was to reset the phone. I tried to back-up my contacts and apps in google. After the reset, google restored most of the apps and contacts, however, I lost all messages, photos and notes. Sucks…

  15. What other processes could com.android.phone refer to?

    I have a tablet and it gives me this error every second no matter how many times I push okay.

    My tablet is already screwed so I already tried factory reset and I
    cannot flash as I have tried 3 top roms and my tablets factory ROM and
    it just wont do it so I JUST WANT TO KNOW how do I remove it or what app
    do I remove to get rid of it?

  16. I found a fix for those of us who still couldn’t fix this issue agree the helpful comments above. Some people can’t clear the cache or data from the phone app because of the error message. So this is what I did and it finally fixed it after 3 days of over thinking and software trouble shooting. Turn the device on and when you see the error message just hit OK…try to get through the initial set up (you can just go last the WiFi and Google setup of you’d like) by hitting the NEXT or OK keys between the error message pop-up…its hard but time it just right, you’ll get it. Now you’ll eventually be at the home screen. Now, keep hitting OK on the error message just like you have been…over and over…eventually after 30 to maybe 50 or so times (I noticed it varies for some reason…) the message will stop! BUT don’t be fooled, it will come back. So while the message has went away, THEN proceed to take the following steps.
    1.) Goto Apps, then find Settings
    2.) Scroll down to Apps in the Settings mente
    3.) Swipe over to the last tab, ALL (you won’t find the app we’re looking for under Downloaded or Running.)
    4.) Find the Phone app and select it. Now, since the error message isn’t popping up, you’ll notice you can actually hit Clear Cache and then Clear Data and it’ll actually do something this time.
    5.) After hitting clear cache and clear Data, go back to the list that you found the Phone app in and scroll on down to SIM Toolkit and do the same thing (clear cache, clear Data). I don’t know if this is necessary but these are the steps I took and doing the SIM Toolkit as well won’t harm anything.
    6.) Now you can connect to your WiFi and set up your Google by going to Settings-WiFi and Settings-Accounts-Google-Add Account.
    I hope this helps someone because I thought my phone was doomed and some of talks comments helped me figure this out so.THANK YOU TO EVERYONE.

  17. My Samsung S4 Android keep rebot . each time it does so process com android . phone appear on the screem . how do i fix this .

  18. I have a Moto G .I updated 5.02. 3 months later My phone suddenly swtiched off. Then when I turned on the phone this sms alltime come in front of the desktop and no software work on. I try to factory restart but nothing woks as well then I install the software of Motorola for flash but nothing gone well. It will very useful for me if anyone know about the solutions of the problem.

  19. i happened to delete some an app that reads the simcard when inserted.. my phone does not read any simcard… how can i get the app? please assit

  20. GOt the same issue. my phone keeps on restrating and more often, wont start . just keep on flashing android once turn on

  21. My mobiel give the line above but i can do nothing white it as soon as i touch the screen the line is back what now ps as you can see my englisch is not to good nut i can read it all

  22. Hi guys, I’d like to share how i was able to fix this problem, well at least its working so far..In my case, I noticed that the reason for this is the contacts storage, so i used to clear the data for the contacts storage every now and then (cause every time my phone restarts by itself, this problem appears). I got tired of it, I downloaded Clean Master App, there you will see “Phone Boost”, click that and you will see the Auto start manager, you need to Block the apps that are auto restarting. If you know what app is the cause of your trouble, try blocking it and boost your phone. It should work like mine. At least I got 1 less problem for my Samsung S4, resarting by itself is still unsolved though 🙁

  23. Just take our SIM card from phone, it will not restart.
    Then go to Settings -> Application Manager -> All -> Phone process -> Clear Cache

    Insert SIM card back

  24. Hi there! Thank you very much for taking the time to write this article. It helped me solve my problem in a couple of minutes. Cheers!

  25. i bought honor huwai android phone and from last 5 days ….’Unfortunately, the process com.android.phone has stopped.msg is coming on the screen …so please what should i do….or what about my data of mobile…data lost tau nhi hoga………
    please sir jaldi bta do..

  26. I’ve been looking all over the internet for a solution to my problem, and nothing have worked yet. I’ve tried clearing the cache (and often data as well) for phone, internet and chrome. My setting does not keep activities. I have not tried factory reset, because I cannot backup all my phone’s data as of now.

    The problem with my phone is that I cannot connect to the internet at all. Because I’m out of the country right now, and will be for a while, I cannot use mobile data (because of my phone plan). I’ve been relying a lot on internet for communication with others, and though I can do it fine with my laptop, it’s not exactly easy for me to carry it around everywhere.

    What happened was this afternoon, I suddenly received the pop up “Unfortunately, Internet has stopped” when I tried to log in to my uni’s wifi network. I used chrome after that and things were fine.

    But then, the message kept on popping up and suddenly the phone kept on restarting itself. This happens constantly! After the phone is fully loaded, it restarts again!! When I switched off the wifi, the phone worked well. But I noticed that facebook and whatsapp were uninstalled (not by me). Maybe the problem lies with the wifi connection thing, cause whenever I switched it on, the phone restarts on its own. But if the wifi is on without being connected to any networks, the phone is fine.

    After a while, I also started to get the pop up “Unfortunately, the process com.android.phone has stopped”.

    Since I’m living in campus right now, the only wifi network available for me to connect to is the university’s. So I don’t know if this is just a problem with the univ. or just wifi networks in general.

    I have this phone for about two years already. It is not rooted. I’ve dropped it several times but it still works fine. I have not installed any new applications recently. All I did today was scroll through tumblr. Uninstalled that app too just in case, but problem remained.

    If any of you know what’s up or what to do, that’d be a great help!

  27. I recently bought a S4 Tab, First day it worked perfectly, then the second day it started giving me the error message “UNFORTUNATELY MESSAGES HAS STOPPED”, I then googled it and got a solution but clearing data and cache didn’t work, only the resetting factory settings worked
    And when its not used for overnight it automatically switched off, in the morning have to
    switch it on. The third day, when I switch it on error message poped up “Unfortunately, Process
    com.android.phone has stopped”, and it blocks even unlocking the sim to get to
    the apps maybe I can be able to clear the cache or reset the factory settings

  28. SETTINGS -> CONTROLS -> MOTIONS -> Turn over … Mute/Pause (Mute incomig calls and pause playing sounds when screen on.) – Plug in “OFF”.

  29. Hi! My phone has fully stopped, and the screen went black, the only thing I see is the Error massage: ‘Unfortunately, the process com.android.phone has stopped.’ I can’t go to the home screen, nor into the options…

    LG G2

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