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Galaxy S7 not receiving notifications after installing Nougat update, other issues

Hello Android community! Here’s another #GalaxyS7 post for you today. This material today addresses 7 problems submitted by our readers during the past few days. We hope that the solutions will be of help to the users mentioned here as well as those who may be experiencing similar issues.

Below are the topics we are discussing in thie material:

  1. Galaxy S7 not receiving notifications after installing Nougat update
  2. Galaxy S7 camera is defective | Galaxy S7 screen won’t unlock
  3. Galaxy S7 edge stuck in boot loop after installing Android Nougat
  4. Galaxy S7 stops booting after installing Nougat update
  5. Galaxy S7 doesn’t save sent email in sent folder
  6. Galaxy S7 edge won’t boot back on
  7. Accidentally dropped Galaxy S7 won’t turn back on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 not receiving notifications after installing Nougat update

Hi. Since the Nougat update my notifications from installed apps from the Play Store will not come through when my phone is in idle mode, i.e., screen off and not being used within the last 5 minutes and longer. We have emptied the cache, updated the apps, and did all the usual notification settings. This was not a problem prior to the Nougat update. An example, my YI Home camera app is to notify me when my home security cameras detect motion. This does not happen unless my phone screen is on. I will not get notified if my phone has gone idle. Again, this was not an issue prior to the update. Notifications on installed apps slow to come through. — Kathy

Solution: Hi Kathy. There’s no specific set of troubleshooting when it comes to issues following an update. The same old formula is the recommended troubleshooting which consists of wiping the cache partition, updating of apps, uninstalling incompatible apps, and factory reset. If you are positive that this issue did not occur before you installed a new Android version, you should the usual dose of troubleshooting. We haven’t noticed you doing a factory reset so if you think fixing this problem is worth the hassle, then go ahead and do it.

To factory reset your S7, follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

NOTE: Factory reset will wipe user data such as photos, videos, contacts, etc. Make sure that you create a backup of your important files before doing it.

Problem #2: Galaxy S7 camera is defective | Galaxy S7 screen won’t unlock

Hi. I read over your posts but I couldn’t find the one that i could relate to. So this morning i realized that my camera is broken. Which doesn’t make sense because i have a heavy duty case and didn’t drop my phone.

So as i opened my camera app the camera does not work. But i restarted my phone accidentally my phone died. And now the phone won’t load. The phone goes through the start motion such as asks me to unlock the phone using my pattern but after that its stuck on the unlock graphic where it’s trying to load it basically the pad lock and on the screen and won’t get past the unlock signal. — Elham

Solution: Hi Elham. You have two major issues here — defective camera and phone won’t unlock the screen — so we recommend that you try the two basic Android troubleshooting. The first one that you want to do is to boot the phone to recovery mode so you can wipe the cache partition. Here’s what you need to do:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual

If you’ll be able to wipe the cache partition, that’s a good sign. It also means that there’s a chance you may be able to unlock the screen. However, if nothing changes, you can proceed to factory reset to bring all software settings to their defaults. If you haven’t tried factory reset before, please refer to the steps above. Doing a factory reset will of course delete files stored in your phone’s internal storage device but if you want to unlock the phone again, it must be done.

Keep in mind that factory reset is meant to fix software issues only. If the hardware of the camera assembly is the problem itself, you should send the phone in so it can be repaired or replaced.

Problem #3: Galaxy S7 edge stuck in boot loop after installing Android Nougat

Hello. My Samsung Galaxy S7 Edge is stuck in this reboot loop. I have tried everything on the support page (plugging it in, pressing volume up and power but it is not ‘off’ for long enough for that to work, pressing home, volume down and power) nothing seems to work. Third time this has happened now and it seems to have started after the Nougat upgrade. What can I try in the short term to get it functioning again? Samsung are of course being useless! — Nicola

Solution: Hi Nicola. We rarely encounter boot loop issue after an OTA update (we assume it’s an over-the-air update since you didn’t indicate otherwise) but just like in any boot loop situation, the most effective solution to try first is to boot the phone to recovery mode so you can do follow up steps like wipe the cache partition and factory reset. If your phone is unable to boot to any alternate mode such as recovery mode, safe mode, or Odin mode, consider using Smart Switch app to see if you can flash the firmware with it. You need a PC for this to work of course.

If your computer won’t detect the phone, or if the phone continues to reboot so as to prevent flashing, that’s an indication that something must have damaged the motherboard, or that the bootloader has been corrupted. In any case, you need to send the phone to Samsung so it can be repaired or replaced.

Problem #4: Galaxy S7 stops booting after installing Nougat update

Hi. Samsung S7. Did the software update Nougat. Woke up in the morning to a blue light in the left hand corner pulsing slowly with a little green on the edge of the light. Did the reset functions and nothing. No indication of life. It’s a 5-month old and has a lot of pictures I want 🙁

I  tried everything to get it to boot but the light still pulses in the corner. Left it plugged in for 1/2 day and tried again. I bought this phone outright thinking it’s new and I’ll be right. Need help please if you can. I have tried everything on your pages 🙁 — Jason        

Solution: Hi Jason. Ideally, you’re supposed to back your files up before you install any software update. The wisdom for such a hassle is to prevent losing irreplaceable data when a situation like yours occurs. Right now, there’s nothing much that you can do unless you’ll be able to fix the phone by booting to recovery mode so you can wipe the cache partition.

In some cases, restarting an Android device to safe mode can get the phone to boot normally back up so you should also try that.

For a complete list of steps that you can try, please check the things below:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated

Remember, if the phone remains unresponsive or won’t boot to any of these modes, there must be an unknown hardware problem behind the trouble. Have the phone repaired or replaced.

Problem #5: Galaxy S7 doesn’t save sent email in sent folder

Hi. Some of my sent messages are not saving in sent items on my phone. This mainly seems to be the case when they go into outbox first due to little or no wi-fi or 4G signal through 02 carrier. Once they send when phone is back in signal they don’t save into the sent items.

I have tried all of the suggestions on this page & nothing is working, I have even deleted the email account &set it back up through the email app on phone, with IMAP as before. My emails are through Outlook 2013 & the ones which dont save on the phone aren’t accessible through webmail or PC either. However I know the recipients receive them & i have sent test messages to my Gmail account which show up there but sometimes don’t save as a sent item even when phone is in full signal. Any help would be much appreciated. Thank you. — Paula

Solution: Hi Paula. Try to clear the phone cache partition first as sometimes, bugs can occur when the system cache is outdated or corrupted.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual

If wiping the cache partition won’t fix the issue, you can then clear the email app’s cache and data. This will ensure that you deal with whatever bug coming from the email app.

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

If both these solutions won’t work, do a factory reset.

Problem #6: Galaxy S7 edge won’t boot back on

Hi. so I browsed your great website first but still can’t find a solution. I still want to try although i’ve given up on my Samsung Galaxy S7 Edge that I bought about a year  ago.

It started turning on and off by itself. So I did the soft and then the hard reset several times. Now it won’t go on. It won’t charge. Not with 3 different chargers, not with a computer or laptop, and not with the wireless charger. The battery is 0% so i can’t do any resets anymore. Please tell me. Do I really have to throw it away? 🙁 — Fayolah01

Solution: Hi Fayolah01. There’s not much to do if your phone does not even power on in the first place. There’s a few things that must be checked in this case but unfortunately, you can’t do the checking yourself.  The possible causes can range from a defective battery, a malfunctioning power IC, or any unknown motherboard problem that affects power management of the phone. All these scenarios require a thorough physical check of the hardware so we suggest that you send the device to Samsung. If that’s not possible, consider having an independent service center do the diagnostics.

Problem #7: Accidentally dropped Galaxy S7 won’t turn back on

I have a Samsung S7 and dropped it from around a meter high. It fell on the top of the phone. No damage was done to the device on the outside and screen is perfectly fine. The case, I have protected it from any outside damage. Straight away the device turned off and would not turn back on until connected to the charger. I had 85% and once I put in my password after 2 seconds it turns off again but will switch back on go to Samsung logo and then my network provider’s logo. It’s only after entering my password it turns off again. It’s not staying on long enough for me to back up my data. Is there anything I can do to get this done or do you have a idea of what the problem maybe!? — Rashida

Solution: Hi Rashida. If this problem was there before and only started occurring after the device was accidentally dropped, then you can assume hardware malfunction is to blame. The unnecessary shock may have damaged the battery or some other components. The best thing that you want to do right now is to determine if internal damage can be fixed. For example, if the shock dislodged the battery from its metallic contacts, the problem may be fixed by simply soldering the loosely connected part. However, if the damage is extensive and there’s a number of critical components that no longer works properly, a full motherboard replacement may be required. All these scenarios can only be determined after a thorough inspection so there’s no point doing anything on your end. A hardware problem can’t be fixed by a software hack.

Because your phone no longer boots up at this time, we can’t , of course do back up procedures. If an attending technician can’t get the phone to turn back on, there’s no way you’ll be able to recover your files.

 


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2 Comments

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  1. You give the same fucking solution for every single issue here and it doesnt fucking work for any of them…

    I have factory reset 3 times….notifications still are coming over extremely late… 3 hours later ill get gmail notifications……

    APPS DONT FUCKING AUTO UPDATE.. GOOGLE PLAY STORE LOCKS UP CONSTANTLY…

    BIG FUCKING PIECE OF SHIT!!!!

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