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Samsung Galaxy Note 5 S Health keeps crashing after Nougat update [Troubleshooting Guide]

The error message “Unfortunately, S Health has stopped” on your Samsung Galaxy Note 5 is basically notifying you about the S Health app that crashed for some unknown reason. It could be due to the app itself or a firmware issue caused by other unknown issues.

We need to troubleshoot your phone to know exactly what the problem really is and what needs to be done to fix it. We’ve already encountered similar issues before when Samsung first released the Galaxy S5, the phone that first introduced S Health, so we may already have addressed similar problems. Read on below for the steps on how to troubleshoot your Note 5 that has this problem.

Before going any further, if you have other issues with your phone, make sure you visit our Note 5 troubleshooting page for we have already addressed hundreds of problems with this device. Odds are that there are already existing solutions on our site and all you have to do is find them. So try to look for issues that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy Note 5 that has “Unfortunately, S Health has stopped” error

The purpose of this troubleshooting guide is for us to know what this problem really is, what causes it and how to fix it. However, there’s no guarantee that the problem will be fixed by this guide but don’t let it stop you from troubleshooting your device. Before we jump right into our troubleshooting, here’s one email from our reader that best explains this issue:

Problem: Hi guys. I just want to ask a question and I’m hoping you could help me. How can I get rid of the error message “Unfortunately, S Health has stopped?” As a backgrounder, my phone is a Note 5 and yesterday I downloaded an update for its operating system. Shortly after that, the error started to show up. Can you please help me guys? Thanks.

Step 1: Reset the S Health app

Let’s assume that the error message directly concerns the S Health app so we’ll go after it immediately. We just need to reset the app by clearing its cache and data. This procedure will bring the app back to its default settings or a configuration that works. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap S Health.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK.

If the error still shows up after this, move on to the next step.

Step 2: Reboot your phone in Safe mode

By booting your phone up in safe mode, you’re temporarily disabling all third-party apps and services. This will give you a clearer view on whether the problem is caused by one or some of the third-party apps or by pre-installed apps. This is how you boot your phone in safe mode…

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

In safe mode, try to see if the error still shows up because if it does, it might be the issue with the app or the firmware itself and in which case, just move on to the next step. Otherwise, find the app that’s causing the problem, clear it’s cache and data or even uninstall it if the problem still occurs.

Step 3: Delete the system cache

By deleting the system cache, you’re trying to rule out the possibility that the problem is caused by some corrupt system caches. Aside from that, you’re actually forcing your phone to replace old caches. Don’t worry, you don’t have to backup your files and data when you do this:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If the error still pops up after this, then try the next step.

Step 4: Perform Master reset

By performing the master reset, you’re bringing your phone back to its factory default settings or a configuration that works. This problem is actually just a minor issue and the reset is enough to fix it. The reason why it always comes at the end is because you will have to spend more time backing up your data before the reset and restoring them after.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope this troubleshooting guide helps you fix the error “Unfortunately, S Health has stopped.”

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