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Solutions to Galaxy S5 slow charging issue, can’t send SMS to one contact, other issues

Hello everyone. Welcome to another post that brings you more #GalaxyS5 issues and solutions. We hope that this material will become another good reference for those looking to fix their own S5 issues. If you don’t find anything useful here, make sure that you visit our main Galaxy S5 troubleshooting page.

For now, here are the topics contained in this post today:

  1. Galaxy S5 showing Error Code: 555 in system update menu
  2. Solutions to Galaxy S5 slow charging issue
  3. Galaxy S5 can’t send SMS to one contact
  4. Apps stored in Galaxy S5 SD card keep disappearing
  5. Galaxy S5 wifi connection is very slow
  6. Galaxy S5 won’t turn on

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S5 showing Error Code: 555 in system update menu

For over a year and half I have been receiving this message when I go to my system updates app/window: “Last system Update: Software not updated to G900VVRU2BOE1 Failed: Jul 8, 2015 at 04:30 Error Code: 555.”

When looking at the Software update history from within system updates it says: “Software updated to G900VVRU1BOC4  Apr 25, 2015 at 08:35” For the longest time if selected for it to check for system updates, it would simply give me a message indicating that no update was necessary at that time. Since I was happy with how it was running, I didn’t care so much and left it at that.

Recently with the release of Nougat (7.0), I figured I should at least update to Marshmallow. So I did. I had to use Samsung (Kies?) desktop app and download the software from Verizon. The installation went smoothly and the phone works well. The issue I’m having is that the status hasn’t changed when I go to the system updates app/window. It still shows the exact same messages I listed above even though if I go to About Phone the status is correct and shows version 6.0.1 and BB version G900VVRS2DQA1. Any suggestions? — Cisco

Solution: Hi Cisco. It’s our first time to encounter this issue and we haven’t received the same or similar complaints from other users so this may be an isolated case. There’s obviously no official troubleshooting for it so we suggest that you do basic software troubleshooting.

The first step that you want to do here is the cache partition wipe. The error may be due to an old or outdated system cache. Below are the steps on how to do it:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

Should nothing change and the error remains after wiping the cache partition, you can also try the good old factory reset solution. This will wipe everything on your phone and revert all software settings to default so it’s an effective solution for this type of issue. Just make sure to back your data before proceeding. Below are the steps:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume down key several times key to highlight ‘wipe data / factory reset.’
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

Problem #2: Solutions to Galaxy S5 slow charging issue

I have a Samsung galaxy S5. My issue is with the phone charging. If I plug it in it will charge but very very slowly. Left it on the charger all night got up to about 60%. It does say it is charging when I plug it in and it seems to charge steadily, just at an incredibly slow pace.

Also, if I have it plugged in and start using the phone, the battery power will go down even with it charging. I have done a factory reset and purchased a new battery. I took it to AT&T and they used compressed air to clean out the charging port. Still nothing. They tried to run a diagnostic on it but it would not connect to their system. Kept saying it couldn’t find device. But it would charge or at least register as charging when it was connected with their system, but again incredibly slowly. I have tried multiple chargers as well. This issue came on suddenly, basically fine one day, bad the next. I was having an issue with the phone itself turning on and off and not accepting a charge at times, that was before the reset and new battery however. It seems like the only issue is with the charging/fast draining. Sorry for the long message just figured more info is better then less. — Tbarnesenviro

Solution: Hi Tbarnesenviro. There are a number of things that can cause an issue like this so you want to address each one first. Causes for slow charging issue includes but are not limited to:

  • corrupted system cache,
  • unknown software glitch,
  • too many installed apps running in the background,
  • malware
  • damaged charging port
  • bad battery
  • unknown motherboard issue

To address the first and second possible causes, a factory reset must be done. Since nothing changed after the phone was wiped, the next possibility that you must deal with is the issue about the number of apps. Factory reset becomes useless if the cause of the problem is due to a lot of apps and services running at the same time while charging. These are a few approaches that you can take to address it if that’s the case:

Deal with them head on by manually forcing all apps to hibernate. Apps that are in the state of hibernation or “deep sleep” cannot run and help drain battery power so it should be your first aim, especially if you don’t intend to uninstall anything. There are a number of third party apps that can help you make other apps hibernate but we recommend Greenify. Just head over to Google Play Store and install it and make sure that all apps are in hibernation mode when you’re charging.

Boot the phone to safe mode during charging sessions. Another approach that you can take is by simply booting the phone to safe mode while you’re topping up the battery. Safe mode prevents third party apps and services from loading. This won’t affect pre-installed apps though (and trust us, there are many official apps that can help drain battery faster too), so you want to use this approach only if you are convinced that one of the third party apps is problematic. To boot in safe mode, kindly do these steps:

  1. Turn the device off.
  2. Press and hold the Power key.
  3. When ‘Samsung Galaxy S5’ appears on the screen, release the Power key.
  4. Immediately after releasing the Power key, press and hold the Volume down key.
  5. Continue to hold the Volume down key until the device finishes restarting.
  6. Safe mode will display in the bottom left corner of the screen.
  7. Release the Volume down key when you see Safe Mode.

Identify and uninstall problematic apps. Should the phone charge normally while it’s on safe mode, that’s a clear sign that one of the apps is to blame. Safe mode won’t help you identify the particular app though so you want so you need to remove apps individually and observe the phone after every uninstall to do that. Keep in mind that not all apps are created equal. Some may be properly configured to work in a particular phone model while another may be not. Due to the huge number of Android phones, not all developers have enough resources to test their products on all phones. An app may work flawlessly on a Galaxy S6 while it may do quite the opposite when installed on a Galaxy S5. Although Google provides tips to developers on how to make apps light on the battery, not all developers follow them, resulting to an issue like yours. If you have installed an app that hogs battery power, removing it may be the only solution.

Install system and app updates. Sometimes, the most effective solution is also the simplest. Installing updates can sometimes fix power issues so make sure that you don’t skip it.

Problem #3: Galaxy S5 can’t send SMS to one contact

Hey there! So I have just recently updated the software on my phone on 1/31/17. Today for some reason when I try to send text messages to people they are all sending with the exception of one person who I text the most. There is also a red border around the screen when I open his text page or whatever it’s called lol and I have tried to change the border. It will change for like a second then go red again.

Anyway I’ve tried restarting and also removing the battery for about 10 minutes and doing pretty much what you’ve written about the soft reset and I’ve also deleted the conversation in case it was a space issue. I can’t figure it out for the life of me because I have searched settings and also tried to edit his contact information thinking maybe something was clicked, I really have no clue. Do you guys have any idea of what this could be? Thank you for any help you can give 🙂 — Marlana

Solution: Hi Marlana. The first step that you need to do is to find out if this problem is caused by the messaging app you’re using or not. You can do that by wiping the app’s cache and data. Here’s how it’s done:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

NOTE: Wiping your messaging app’s data will result to the loss of your conversation threads. Make sure that you back them up first before you proceed.

If the deletion of the app’s cache and data won’t resolve anything, the next step is to verify if you can send an SMS to the said contact on another device. If you are in a GSM network, insert your SIM card to another phone and send a test message to the contact in question. If that won’t work either, contact your wireless carrier and ask for more assistance. On the other hand, if you can send an SMS to the contact fine on another phone, continue troubleshooting your phone by doing a factory reset.

Problem #4: Apps stored in Galaxy S5 SD card keep disappearing

Hi, I have an S5 and a 32GB Samsung SD card. I’ve replaced the battery with a Duracell battery from Batteries plus store. I don’t think I have the latest update on my phone because of the lack of memory space. My phone is constantly freezing up, so I close all apps, and try again. It’s mainly the Facebook messenger that freezes the most, but lately all apps have started freezing up. I am constantly restarting my phone.

Well, the newest issue is the SD card isn’t booting up. Since last night my phone got really hot, and the apps on the SD card disappeared from my phone. I could go to Google play store and open them from there. But they weren’t showing up on my phone at all. I tried unmounting SD card, and mounting it again, then turned off phone, took SD card out, battery out, and inserted them back. After a few times, of the off and taking SD card out, they finally came back. The next day (today) my phone started freezing again so I restarted it, and the apps on SD card disappeared again. I took out SD card, reinserted it, and only half came back. I repeated process, and they disappeared again. ..gives me the ghost image of the app, but says the app isn’t installed. But I can get to them through the Google play store and open them up through that. Any suggestions on the problem? — Skybny003

Solution: Hi Skybny003. Keep in mind that if an Android phone is low on space in its primary storage device, other apps may not load and the phone can suffer from slow performance issue. To be safe, you have to make sure that there’s a remaining 1GB of primary storage left to allow the system to create a cache when apps are running. There’s no exact science how much storage space is necessary for cases like this because each app can demand for storage resource differently. To clear up space on your phone, we suggest that you delete music, photos and videos from it and move them to another device or to a cloud service like Google Drive. If you have enough space on the SD card, you can also try to them there. Once you’ve done that, observe how the phone works.

If the issue continues even after you’ve freed enough space, try wiping the phone’s system cache next. Here’s how:

  1. Turn off the device.
  2. Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
  3. When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
  4. When the Android System Recovery screen appears, release the Volume Up and Home keys.
  5. Press the Volume Down key to highlight ‘wipe cache partition.’
  6. Press the Power key to select.
  7. When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
  8. Press the Power key to restart the device.

After wiping the cache, you can also try to reformat the SD card using your phone. This will ensure that the SD card is working fine.

Problem #5: Galaxy S5 wifi connection is very slow

Hi. I have one of our Samsung Galaxy S5 devices with a wifi problem. This is one of 150 devices we have within the organization. There is a problem with the wifi, where the speed (on the rare occasion that it can download anything) is painfully slow. I had the phone in to configure it for another user, so I go through the usual routing of wiping and setting up. I factory reset the device, and noticed it requested an OS update. So I connected it to one of the wifi connections we have and tried to let it update. I tried for almost a whole day! With the stopping & starting, I managed to download about 36MB of 892Mb and gave up. I then let it update over the mobile network (4G) which did it all in about 10 minutes. It then did another update, so I had hoped that would have sorted the wifi, but it didn’t.

Our wifi is a good connection, we have a 10MB leades line and every other wifi device works perfectly on it. This faulty device had no trouble finding & connecting to the wifi (10 feet away), but actual download speed is the issue. For example, the page: google.co.uk has about 8 attempts to load it, and the attempt that works takes about 2 minutes on wifi, but on mobile data, it is instant. If I continue to use this on mobile data, it is very expensive. I’ve checked all the settings may times, and have now done 3 factory resets, and also tried in safe mode. There are currently no apps running, and no software added. I even always skip all installs of Dropbox etc, etc of all programs on a rebuild. I’ve done this thousands of times on many devices (I’m the ‘IT’ guy here) Can you help please? — Larry

Solution: Hi Larry. We don’t know the full history of that device so we can’t really say for sure if this is a software or a hardware problem. Like any other Android issue though, the general rule in dealing with this one is simple — if no software solution fixed it, the problem must be bad hardware. Before you consider repair or replacement, we suggest that you try to manually flash older stock ROM to it to see if that will make any difference. There may be an issue with the phone’s baseband version so reverting it back to its older firmware may also change the baseband to its working state.

Problem #6: Galaxy S5 won’t turn on

Hello, I am seeking help for my friend in which they have a Samsung Galaxy S5 phone with T-Mobile that is not working. Basically my friend’s dad passed away in July from cancer and they kept that phone open/turned on periodically, in which this is the one that is having problems.

Obviously there is really no need to have that phone but the personal value is indescribable in that it still has texts/pictures saved on the phone. In addition, they do periodically turn on the phone to see if there are any new messages from people who might not have gotten the sadden news.

Anyway, the last time they were able to turn on the phone was probably last month. Unfortunately the most recent time the phone would not turn on. Thinking it might be that the battery was dead, they tried to charge it but nothing happened. Also they tried switching the battery but nothing worked. When switching the battery with another one, it charges fine on the other and placing a charged battery in doesn’t change anything. The phone just won’t turn on. Again, this is an outdated model and has no real use but the sentimental value of retrieving those memories of their dad is something you want to be able to do. If there is anyway you would be able to help, I’m sure that they would greatly appreciate it. Finding a way to get the phone to turn on and having all that phone data intact is something important that they are looking for. Please contact via email. Thanks. — John

Solution: Hi John. We don’t respond to emails so we hope you’ll find this post in time.

Frankly, average users don’t have much option for an issue like this because most of the time, malfunctioning hardware is the culprit. In some cases, a faulty power button may prevent a phone from turning on while in others, it can be something more serious, like a motherboard failure. The Galaxy S5 is not shock- and water-proof so it was accidentally dropped or exposed to water before, the motherboard may have simply died after some time. That means there’s a very slim chance that you will be able to recover user data from it as Nand chip or phone’s memory needs power and a functioning operating system to be accessed. T

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.
  7. to see if the phone can still boot up to other modes, try to do the steps below:

Remember, if the phone remains unresponsive and doesn’t display signs that it’s booting up like a vibration during restart, LED light on top, or make any sound notification, you need professional help to check the hardware.

 


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