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Samsung Galaxy S7 started showing “Unfortunately, Email has stopped” after the Android 7.1 Nougat update [Troubleshooting Guide]

The Android 7.1 #Nougat update for the Samsung Galaxy S7 (#GalaxyS7) has been finally rolled out and it brings a lot of improvements to the device’s interface as well as enhancements to its performance and features. However, some of our readers reported about some issues that other owners may encounter sooner or later and one of those issues is characterized by the error message “Unfortunately, Email has stopped.”

This error message speaks of the Email app and not about your email messages, although you may not be able to receive, send, or even view your emails if you’re getting this. It basically means that the email client has stopped working, forced closed or crashed for some reason and while some cases can easily be fixed, there are cases wherein the user has to do some troubleshooting procedures to know what the cause and draft a solution. That’s what we’re going to do here.

But before we jump right into our troubleshooting, if you have other issues with your device, visit our troubleshooting page for we have already addressed a lot of problems since we started supporting this phone. Find problems that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S7 that’s showing “Unfortunately, Email has stopped” error

The email app is where you setup your email account so you can download or receive your messages and read them using your phone. It’s a pre-installed app, meaning, you cannot uninstall it without having a root access. There are apps that may also use this app or some of its services and processes and they may cause this problem but we really can be sure until we troubleshoot.

So, to give you a brief overview of the course of our troubleshooting here, the first thing we have to do is try to see if there are third-party apps that cause it. Once we’ve ruled that possibility out, we have to move on to the pre-installed apps, then to the firmware since the problem started shortly after the Nougat was installed. Without further adieu, here’s what you have to do in a bid to fix this problem…

Step 1: Isolate the problem immediately by booting up your device in safe mode

It’s imperative that we know if the problem is caused by an app and what kind of app it is. It’s possible that one or some of your apps are not yet compatible with the Nougat until their developers roll out updates. If this is the case, then the problem can easily be fixed because we only have to find which app is the culprit, try to reset, update or even uninstall it if the problem remains. Therefore, it’s wise to try to boot your phone in safe mode first and then try to see if the error still shows up.

  1. Turn your Galaxy S7 off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Once you’ve successfully booted up your device in safe mode, this is what you have to do…

  • Open the mail app and then try to compose an email and send it to your own email address to know if it goes through and if you can receive it. If the problem wasn’t fixed, meaning the error popped up the moment you open the app or while you were typing the message, then we might be facing an app or a firmware issue. However, if the error didn’t occur and the message was actually sent and received, then the problem is caused by a third-party app.
  • Assuming the error doesn’t show up in safe mode, you have to find the app that’s causing the problem and clear its cache and data or uninstall it to see if the problem gets fixed. After uninstalling the app, try to reboot your phone to start in normal mode and open the email client again. You may have to uninstall a couple of apps or even more just to fix this problem. But if you really don’t have a clue as to which app is causing the problem, then I suggest you just backup your data and do the factory reset.

How to clear apps cache and data on Galaxy S7

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the app in question.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear cache and then Clear data, Delete.

How to uninstall apps from Galaxy S7

  1. From the Home screen, tap the Apps icon.
  2. Find Settings and tap on it.
  3. Scroll to and tap Applications.
  4. Tap Application manager.
  5. Find the app you want to uninstall and tap on it.
  6. Touch the ‘UNINSTALL’ button.
  7. A new dialog box will pop up, tap OK to confirm you action.

How to Factory Reset your Galaxy S7

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Step 2: Delete the system caches as they may have been corrupted

We’re dealing with a phone whose firmware just recently been updated so it’s possible that some caches used by the previous firmware got corrupted or no longer compatible with the new system. So, we will try to delete those caches so that the ne system will create new ones that are completely compatible with it. You can do so by booting your phone in recovery mode and wiping the cache partition:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the phone booted up, try to open the email app and if the same error greets you, then the next step might help.

Step 3: Perform Master Reset on  your Galaxy S7

It’s now necessary to reset your phone as the problem isn’t as simple as it seems. We might be dealing with some corrupted system files and data that’s why we need to clear them off so that the phone will be reset back to its factory defaults. However, make sure you backup all your files and data as they will be deleted. Here’s how you do the reset…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

If the problem remains after this procedure, contact a technician to have the firmware re-installed.

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