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Samsung Galaxy S7 showing “Unfortunately, Internet has stopped” after the Nougat update [Troubleshooting Guide]

  • Read and understand why the default web browser of your #Samsung Galaxy S7 (#GalaxyS7) stops working without apparent reason after the Nougat update and learn how to troubleshoot it to fix the problem.

The Internet is actually the default web browser your Galaxy phone is using. Samsung altered some names of applications so that users will find it easier to find apps for a specific purpose. That’s why when an error message like “Unfortunately, Internet has stopped” shows up, many users immediately think it has something to do with the connectivity. We even received some messages from our readers telling us that their connection dropped due to this error. Of course, that’s not the case because this one actually indicates it’s more likely an app problem.

In this post, I will tackle this error once again as many of our readers who just updated their Galaxy S7 to Android Nougat seem to be bothered by this problem. We’ve already addressed this issue before but it was when the phone was still running Marshmallow so if you still haven’t installed the Nougat and you’re already experiencing this, you can actually use our previous troubleshooting.

Before we proceed with our troubleshooting, if you are looking for a solution to a totally different problem, then visit our troubleshooting page for the Galaxy S7 because we’ve already answered hundreds of problems with this phone since we started supporting it. If they don’t work for you or if you need more help, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S7 showing “Unfortunately, Internet has stopped” error after Nougat

I will walk you through in troubleshooting your device that keeps showing this error message. While we always want to be able to fix every problem we receive from our readers, there are issues that are beyond our grasp especially if they’re hardware-related. We need to troubleshoot to determine exactly what the problem is but before we proceed, here’s one of the problems we received from our readers…

Problem: I have the Galaxy S7 which installed the new Nougat update I think. Well, everything went smooth after the installation of the new operating system except for one thing–there’s an error message that shows up every now and then and it says “Unfortunately, Internet has stopped.” I’ve tried rebooting the phone a lot of times already but the error remained, I mean it still shows up whenever I’m browsing the web. I just want to ask why it’s doing this and is there something I can do to fix this? Thanks.

Troubleshooting: Now that you know how this problem occurs and understand what the error means, it’s time for our troubleshooting.  Follow the steps below to try to fix this, however, if you are not in the mood to troubleshoot and just want to continue browsing the web, then I suggest you use a different web browser–use Chrome or Firefox or whatever browser you want except this one.

Step 1: Clear the cache and data of the Internet app

This will reset the app but will also delete all your bookmarks, browsing history and whatever data you saved while using the app. But as long as the problem is a minor issue with the browser, this procedure can fix it for good, besides, it’s now easy to sync your bookmarks and preferences with your online account. So, before doing this, make sure you sync or backup everything you don’t want to lose and then follow these steps:

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Internet.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After this procedure, try to open the app to see if the error gets fixed and if not, then it’s time you move on to the next step.

Step 2: Restart your phone in safe mode and trigger the error

We will now try to isolate the problem to know if your apps have something to do with it, I mean the ones you downloaded and installed. Booting your device up in safe mode will temporarily disable all third-party apps and if one of them is causing the problem, the error shouldn’t be showing up in safe mode. So, follow the steps below…

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

After this, try to open the Internet app again and browse the web, if the error still occurs then move on to firmware troubleshooting.

Step 3: Delete the system caches so they’ll be replaced

Caches can easily get corrupted especially during firmware updates and while we don’t know for sure if it’s really the case with your phone, we’ll have to assume it is before moving on to a more complex troubleshooting procedures.

Deleting the system cache will force the phone create a new one that’s completely compatible with the new firmware. It is imperative that at this stage you rule this possibility out but since you don’t have access to individual caches, you have to wipe off the entire content of the directory where they’re saved and this is how you do it…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset your Galaxy S7 so it runs on its original configuration

Resetting your phone will bring it back to its factory default settings, delete all your files, data, preferences, etc. and for a problem this kind, it would be enough to make everything work again but the catch is that you will have to go through the hassle of backing up everything you don’t want to lose in your phone’s internal storage. Aside from that, when everything is in place, you will have to restore everything back to your phone but if it’s what it takes to make it work again, then follow these steps:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope this troubleshooting guide helps.

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