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Samsung Galaxy S7 Edge popping up “Settings has stopped” error after Nougat update [Troubleshooting Guide]

  • Read and understand why your #Samsung Galaxy S7 Edge (#S7Edge) that’s recently been updated to Android Nougat keeps showing up “Unfortunately, Settings has stopped” error and learn how to troubleshoot it to get rid of the error.

There are times when apps crash without apparent reason and that’s not a surprise, in fact, you may already have experienced having apps close all of the sudden, that’s one sign. The other sign of an app problem is when an error pops up whenever you open a certain app. More often, you would be greeted with an error like this “Unfortunately, an app has stopped.” If it’s just a third-party app that crashed, you can hardly see any effect on the overall performance of your device, however, when a pre-installed app force close for some reason, you can expect that it would, somehow, slow down a bit.

In this post, I will tackle a similar problem but it deals with the app that oversees all other apps–the Settings. This application comes pre-installed in your phone and it’s responsible in making sure your preferences are saved and implemented when the phone boots up. While your apps have their settings of their own, the job of this app is to link those settings with the firmware so it can remember your preferences and that you don’t have to set how they work every time you open them. When this app crashes, it may affect all other apps as well as the firmware itself. Therefore, it’s imperative that you take time troubleshooting your device to address this issue.

But before anything else, if ever you found this page while searching for a solution to a different problem, then I suggest you visit our troubleshooting page for we have already answered hundreds of problems with this device. We may have already provided answers to your concern so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you need further assistance, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy S7 Edge that shows “Unfortunately, Settings has stopped” error

Shortly after the roll out of the Android Nougat for the Samsung Galaxy S7 Edge, we’ve received quite a lot of complaints like this, although some of them were for other apps. We will be tackling those errors in the days to come but in the meantime, I will answer this problem for the benefits of our readers, so if you’re one of the owners of this device, read on for the steps on how to troubleshoot it with this error message. But before that, here’s one of the problems we’ve received from our readers…

Problem: Hi guys. I hope this message finds you well. My phone is a Galaxy S7 Edge given to me by my husband a few months back and it’s been working fine since I got it until recently when I updated it. It’s not that it’s the first time I got the update because I’ve already updated it a few times but this one’s seem different. It took the phone longer to download and install and when it rebooted, it took a few more reboots to finally make the phone work. After the phone has finally rebooted, I was able to use it for a few hours before the error message popped up. The error says “Unfortunately, Settings has stopped” and it’s accompanied by lags or very poor performance from my phone. I’m not sure if you guys already encountered this problem before but if you did, then please help me.  

Now, let’s proceed to our troubleshooting…

Step 1: Try to delete the system cache so they can be replaced with new ones

During updates, old system caches automatically become obsolete and some may even get corrupt. The thing is, these caches can be deleted without any adverse effects on your phone’s performance, however, when they’re corrupt and being used by the new system, they may cause various performance issues including the crashing of the apps.  

The good news is it’s very easy to do and effective enough to fix minor firmware issues that occur after an update. Here’s what you have to do to clear the system cache…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reboot, try to trigger the error by opening the Settings apps and changing a setting or two. If the error still shows up, then move on to the next step.

Step 2: Isolate the problem by booting your phone in safe mode

Starting your phone up in safe mode means running it in its diagnostic mode wherein all third-party apps and services are temporarily disabled. You would know immediately if the problem is caused by an app you downloaded from the Play Store or if it’s an issue with the firmware and the Settings app itself.

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

If the error doesn’t show up in Safe Mode, then the problem is caused by one of the apps you installed from the Play Store. Find that app and then try clearing its cache and data and if that won’t work, I suggest you just uninstall it.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

To uninstall the apps, just follow the same procedure in clearing its cache and data but choose Uninstall instead.

Step 3: Clear the Cache and Data of the Settings app

Apparently the error message speaks of the Settings app and we’ve already tried wiping the cache partition, booting the phone in safe mode and clearing the cache and data of apps you’ve suspected to no avail. So, it’s time to just reset the Settings app by clearing the cache and data.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Settings.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

This procedure may have adverse effects on your phone’s performance but we’re just trying to find out if clearing the cache and data would get rid of the problem. Therefore, it’s imperative that you do this even if it doesn’t guarantee a fix. However, if the problem still occurs after this, then the next step may help.

Step 4: Perform the Master Reset on your Galaxy S7 Edge

You’ve already done what an average user should do when this problem occurs but didn’t get the good results. Therefore, it’s time to try to reset your phone to bring it back to its default factory settings or configuration that once worked but please note that all your files and data will be deleted so you really have to make a backup before doing the following steps.

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I am hoping that this troubleshooting can help you fix the problem, if you need help, however, contact us or bring the phone back to the store and have the tech take a look at it.

Galaxy S7 Edge lags then an error pops up

Problem: There’s really something wrong with my S7 Edge. Ever since I downloaded the update, it keeps on lagging to the point that I can no longer use it normally since it takes so much time to open even the messaging app. When I type a message, there are times when I can’t input any character because the phone keeps on lagging and freezing. At some point, there is this error message that pops up. It says “Unfortunately, Settings has stopped” but I haven’t noticed a pattern that triggers this. Can you guys help me find a solution?

Troubleshooting: This is actually just the same as the first problem. The lagging, freezing and the crashing of apps are just some of the symptoms of a firmware issue that your device may be currently experiencing. There are things we have too look into to be able to determine what the problem is and find a solution to fix it. With all that being said, here’s what you have to do…

  1. Try to boot your phone in safe mode and observe if the lagging, freezing and the crashing of the Settings app are still happening. We’re tying to rule out the possibility that these problems may be caused by a third-party or two. So, if the problem does not occur in safe mode, you have to find what app is causing the problem and reset and uninstall it. However, if the problem still occurs in this mode, then you have to continue your troubleshooting.
  2. Clear the cache and data of the Settings app to reset it. While there’s no guarantee that this problem will be fixed, it’s important that you do this to know if resetting of the Settings app makes a difference. However, if the problem still persists, then the next step might help.
  3. Delete the system cache through the Recovery Mode to rule out the possibility that this problem is due to some corrupt system caches that may still being used by the new system. Deleting the caches may improve your phone’s performance and may get rid of this error message, however, if the problem persists after doing this, then you should do the next step.
  4. Do the Master Reset on your Galaxy S7 Edge, which has a higher probability of fixing the problem but will also delete all your files and data. Therefore, take time backing up your files, pictures, videos, etc. before the reset to make sure nothing will be lost.

Please follow the instructions I cited above to do these things.

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