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Samsung Galaxy S7 Edge keeps showing “Unfortunately, Camera has stopped” error after Android 7.1 Nougat update [Troubleshooting Guide]

  • Read and understand why the error message “Unfortunately, Camera has stopped” suddenly showed up on your #Samsung Galaxy S7 Edge (#S7Edge) after the Android 7.1 #Nougat update and learn how to troubleshoot it to know what the problem really is, what caused it and how to fix it.

The error message “Unfortunately, Camera has stopped” is one of the problems many Samsung Galaxy S7 Edge owners are complaining about especially after the Android 7.1 Nougat update. It basically tells you that the camera app crashed or forced close for some reason. It may be just an app issue or a firmware problem brought by the recent firmware update.

Our job is to know what this problem is all about or what caused it. Once we know that, we can formulate a solution that might fix the problem provided it’s just a simple issue which owners can fix by doing basic troubleshooting. Read on if you own this device and are currently experiencing the same issue as this post may be able to help you.

However, if you are trying to find a solution to a different issue, then visit our troubleshooting page for we have already addressed hundreds of problems with this device since it was released. Try to find issues that are similar with yours and use the solutions and troubleshooting guides we suggested. If they don’t work, however, contact us by filling up our Android problems questionnaire. Just give us information and we’ll help you find a solution.

Troubleshooting Galaxy S7 Edge “Unfortunately, Camera has stopped” error

The camera is a feature that has really complex processes as the firmware, app, services and the hardware would have to work in perfect synch so that you can capture perfect pictures and record videos. When you open the Camera app, all the processes necessary to run both the app and the hardware will initialize while the sensor is on standby for the capture. When one of them isn’t synced properly, errors may occur and in this case, it seems that we are dealing with an app problem more than anything else but we have to confirm that by following these troubleshooting steps…

Step 1: Reboot your Galaxy S7 Edge if this is still the first time you’re seeing the error

I understand that your phone may have already rebooted a few times after the firmware update but if it’s the first time you’re seeing this error message, then don’t do anything yet, instead reboot your phone a couple of times just to make sure the problem isn’t caused by a simple firmware or hardware glitch.

Step 2: Clear the cache and data of the Camera app

The first rule when troubleshooting an app is to reset it especially if it’s a pre-installed one, so if the reboot didn’t fix the problem, you have to clear the cache and data of the camera app. If you have already taken a lot of pictures and videos, don’t worry as doing this procedure won’t delete them. However, your settings and preferences will surely be reset to factory defaults. Here’s how you clear the cache and data of the Camera app…

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Camera.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

After clearing the cache and data, try to open the app again to see if the error still shows up and if so, then the next step might give you a better idea what’s causing it.

Step 3: Restart your device in safe mode to isolate the problem

There might be an app or two that’s causing this problem and triggering the error message. You have to isolate if the app is a third-party or pre-installed by rebooting your S7 Edge in safe mode.

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

By doing the steps above, you are actually disabling all third-party apps temporarily so if the error is triggered by one of them, it shouldn’t show up in safe mode anymore. Otherwise, you might be facing a firmware issue due to the recent firmware update.

Assuming the problem gets fixed in this mode, you have to find the app that’s causing the problem and uninstall it.

Step 4: Delete the system cache so they’ll be replaced

You’ve already cleared the cache and data of the Camera app to no avail. You’ve rebooted your phone in safe mode and the error still shows up, so it’s safe to assume that the problem might be with pre-installed apps or the firmware. It’s possible, at this point, that some corrupt caches are causing this problem since system caches can easily get corrupted and it happens more often during updates. It’s imperative you delete those corrupt caches but since you really don’t have any access to them, you have to just wipe off the contents of the directory that contains them. Here’s how…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Don’t worry though cause new system caches will automatically be created once the phone boots up and when you start using each app. The problem might be fixed by this procedure not to mention you may now be able to notice the performance enhancements brought by the Nougat update.

However, if the problem still occurs after wiping the cache partition, then you have no other choice but to do the next step, your last resort.

Step 5: Do the Master Reset on your Galaxy S7 Edge

We’ve tried every possible troubleshooting procedure that has a capacity to fix the problem or, at least, give you an idea what it is all about but the problem remained. So, at this point in time, you have to reset your device to bring it back to its factory default settings. The new firmware, however, will remain but your files and data will be deleted during the process. Therefore, it’s recommended you back them up before following these steps…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the reset and the problem still occurs, then bring your phone to your provider or have a technician take a look at it as the firmware may need to be reinstalled.

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