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Samsung Galaxy S7 Edge keeps showing “Gallery has stopped” error after Android Nougat update [Troubleshooting Guide]

The #Samsung Galaxy S7 Edge (#S7Edge) has recently received the Android Nougat update and many have been anticipating for the said roll out as the new firmware brings along a lot of improvements in both the interface and the performance. However, it seems that many are complaining about some issues that started after the update including the error message “Unfortunately, Gallery has stopped” which concerns the default multimedia manager of the phone.

In this post, I will tackle this issue again so that our readers who own this device and are currently bugged by this error can benefit from this troubleshooting guide. We will try to figure out why this problem occurred after a firmware update–what caused it and what needs to be done to fix it. We may have already addressed this problem a few times before so you may also be able to find the same information in our site. Just continue reading to learn more about this error message and a way to troubleshoot it.

If ever you found this post while trying to find a solution to a different problem, then try visiting our troubleshooting page for we have already addressed hundreds of issues sent by our readers before. Try to find problems that are the same as yours and use the solutions or troubleshooting guides we suggested. If they don’t work and if you need more help, you may contact us by completing our Android issues questionnaire.

Troubleshooting Gallery has stopped error on Galaxy S7 Edge

The “Unfortunately, Gallery has stopped” is one of the most common errors any Galaxy S7 Edge owners, or smartphone users for that matter, may encounter sooner or later. The procedures below are based on how we, technicians, troubleshoot the device with this kind of problem. However, there is no guarantee that the problem will be fixed but that shouldn’t stop you from performing troubleshooting procedures. Here’s one problem that best describes how this issue occurs…

Problem: Hi droid guy. I hope you guys can help me with my problem. I have a Galaxy S7 Edge. I bought it brand new and I’ve already downloaded several updates since I got the phone last year. The thing is, after the recent update, which by the way took forever to download, there is this error message that keeps showing up. It says “Unfortunately, Gallery has stopped” whenever I use the camera and take some pictures or even record videos. It’s very annoying because once it pops up, the pictures I took won’t be saved and the phone will freeze for a few seconds to even a minute before I can regain control over it. I’m not used to having a problem with my phone that’s why I’m contacting you guys hoping that maybe you could help me fix this problem or get rid of this error message. What should I do? Thanks.

Troubleshooting: While our reader here specifically mentioned that the error showed up every time he takes pictures or record videos, the troubleshooting we’ll use here will also be effective in dealing the same error that shows up with other circumstances. However, I will try to explain this problem based on how it’s described here.

The problem shows up while the owner is using the camera but why’s the Gallery the one’s crashing? The Camera app and the Gallery work together–the former snaps pictures or record videos while the latter manages those files. When a picture is taken, the camera will call upon the gallery app to manage the picture that is to crop, create a thumbnail and arrange it according to your preference.

Now that I’ve briefly explained what’s possibly happening with your device, here’s what you should do…

Step 1: Restart your phone in diagnostic state

When your phone is in diagnostic state, all third party apps are temporarily disabled. This, of course, leaves all pre-installed apps and core services to run in the background. So, if the Gallery app crashes due to a third-party app that keeps on crashing, then the error shouldn’t pop up when in safe mode. You have to boot up your phone in safe mode and then try to take photos or record videos to know if the error still shows up because if it doesn’t show, then our suspicion is confirmed. In this case, you just have to find the app that’s causing the problem and uninstall it. Here’s how you boot your phone up in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

And this is how you uninstall an app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch suspected app.
  6. Tap Storage.
  7. Tap Uninstall.

I also understand it’s not easy to pinpoint the app that’s causing the problem. So if you think it would be easier and quicker for you to backup your files and data than to uninstall suspected apps one by one, then do that and then reset your phone.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Step 2: Clear the cache and data of the Camera app

As mentioned in the problem, the error shows while taking pictures using the camera app so it seems like the latter is the trigger. Let’s try to rule out the possibility that it’s the one causing the problem and we can do that by resetting it. Here’s how…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Camera.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

After doing this, try to trigger the error and if it still shows up, follow the same procedure and choose Gallery instead of Camera.

Step 3: Wipe the cache partition

Considering the fact that the problem occurred after an update, it’s logical to go after the system cache since it’s prone to being corrupted during firmware updates not to mention it automatically becomes obsolete when there’s a new firmware running.

Deleting the system cache will actually force the phone to replace it with a new one and there’s no adverse effects to the performance, instead it will fix the problem or bump up the overall performance of your device. None of your files and data will be deleted so no need to make a backup at this stage. Here’s how you wipe the cache partition.

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

After the phone has successfully rebooted, try to trigger the error again and if it still pops up, then the next step might help.

Step 4: Perform the Master Reset

It’s time that you reset your phone when all the procedures above failed. We might be facing a serious firmware issue and we need to bring the phone back to its factory default settings. While the reset is effective, it will delete all your files and data so you need to backup everything first before following the steps below…

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope that this troubleshooting guide helps.

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