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Samsung Galaxy Note 5 showing “Unfortunately, Contacts has stopped” error [Troubleshooting Guide]

Your #Samsung Galaxy Note 5 (#Note5) is one of the most powerful devices in the market today. It is also next in line to receive Android Nougat update, which promises to bring more enhancements on both the interface and performance. But whatever the case may be, it’s not free of errors and problems and you as an owner may be able to encounter issues now and then.

In this post, I will tackle an issue wherein the Contacts, an app responsible in holding your contacts list, crashes for some reason. A crash happens when an app stops working due to conflicts in its process or a firmware issue that affects not just one but several apps. More often, an app crash is characterized by an error and in this case it’s “Unfortunately, Contacts has stopped.” Read on to learn more about this problem and know how to troubleshoot your phone that’s plagued by this issue.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already addressed a lot of issues with this device. Try to find problems that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, contact us by filling up our Android issues questionnaire.

Troubleshooting Galaxy Note 5 “Unfortunately, Contacts has stopped” error

The error message basically speaks about the Contacts app that apparently stopped working for some reason. We are yet to know what the cause of the problem is and formulate a solution that may solve the problem. But before we go into our troubleshooting, here’s one of the problems we received from our reader complaining about this very same error…

Problem: Hi guys. I am hoping you can help me with my problem. I have the Note 5 for more than a year now and recently I’m experiencing issues with it. There’s this error message that keeps popping up it says “Unfortunately, Contacts has stopped” which also shuts down the phone app and I cannot make calls or receive one. The error only shows up whenever I answer calls or make one and I don’t know what caused it because it just started on its own. Can you help me, please?

Troubleshooting: I will walk you through in troubleshooting your phone and will suggest practical procedures that may help fix this issue. While we want to help our readers, there’s no guarantee that we can be able to solve the problem. Moreover, things might occur during our troubleshooting due to human error or anything else so please proceed at your own risk. To begin our troubleshooting, this is what you have to do…

Step 1: Start the phone up in Safe Mode

This will temporarily disable all third-party apps so if the Contacts app crashes due to one of those apps, the error shouldn’t pop up in this state. In which case, you need to find which app is causing the problem and uninstall it. This is how you boot your device in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

If you are suspecting an app or two that’s causing this problem, this is how you uninstall the app:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap the app that has issues.
  6. Touch Uninstall, then OK.

Step 2: Backup your contacts if possible

In safe mode, if the contacts app opens without any problem, then try to backup your contacts. You may sync it with your online accounts or import it to your microSD card. After which, clear the cache and data of the app to reset it. Your contacts may be lost but since you’ve already backed them up, you can restore them anytime.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Contacts.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

Step 3: Wipe the cache partition

If the first two steps failed, then this is the next thing you should do. It will delete all system caches regardless whether they’re corrupt or not but don’t worry, it doesn’t have any adverse effects on your phone’s performance, on the contrary, it may even make your device run faster not to mention the possibility of fixing the problem.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

After the reboot, try to trigger the error to know if it still pops up and if so, then you have no other option but to do the next procedure.

Step 4: Master Reset your Galaxy Note 5

I understand how important it is to make a call or receive one that’s why we suggest you continue your troubleshooting. This is your last resort and it has a higher probability of fixing this problem. It comes last because of the hassle you may undergo in backing up your data and files but if that’s what it takes to make your phone run flawlessly again, then go for it.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting helps.

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