The error message “Unfortunately, Settings has stopped” is one of the things many #Samsung Galaxy Note 5 (#Note5) owners complained about after a firmware update. While we can say that the recent update messed up the phone, it doesn’t necessarily mean that the firmware itself has some issues, at least, not until we’re through with our troubleshooting.
So, in this post, I will tackle this error message as well as other issues that has something to do with your phone’s firmware or performance. If you’re one of the owners of this device, try to check the list below to see if your problem is one of the things I tackled. Click on the link to jump to a specific issue or section.
- Samsung Galaxy Note 5 display “Unfortunately, Settings has stopped” error message
- Galaxy Note 5 stuck on the logo during the booting up process
- Samsung Galaxy Note 5 screen overlay detected message appear on screen
- Samsung Galaxy Note 5 keeps flashing on and off during call
- Samsung Galaxy Note 5 screen turns purple
But before we jump right into our troubleshooting steps, if you happen to be looking for a solution to a different problem, then visit our troubleshooting page for we have already addressed a lot of problems sent by our readers. Odds are that there are already existing solutions to your problems in our site. Just try to find issues that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you, then contact us by filling up our Android problems questionnaire.
Problem: My phone (Samsung Galaxy Note 5) won’t let me go into my settings app. Everytime I try it says unfortunately settings have closed please help.
Solution: This error message is possibly triggered by a third-party app or it could be a major system issue and we need to determine which is the culprit. The first thing that you should do is to boot your device to Safe mode.
Step 1:Boot to Safe mode, possibly caused by a third-party app
This is diagnostic mode to determine if the issue is caused by a third-party app, it will temporarily disable all third-party and run only the pre-installed. Here’s how:
- Turn off your Galaxy Note 5.
- Press and hold the Power key.
- When ‘Samsung Galaxy Note 5’ appears, immediately release the Power key and then press and hold the Volume Down button.
- Continue holding the Volume Down button until the phone finishes the restart.
- When you see Safe Mode on the lower left corner of the screen, release the button.
Once you’re back at the Home screen, use your device normally and try launching the Settings to see if the error message still appear.
Step 2: Clear the System cache partition
If the error message still appears on Safe mode, try to clear the system cache partition. For any reason, some of the temporary files might be corrupted or damaged. Deleting them and forcing the system to create a new one might resolve the issue. No need to worry it’s safe to perform. Here’s how you do it:
- Turn off your Galaxy Note 5.
- Press and hold the following three buttons at the same time: Volume Up key, Home key, and Power key.
- When the phone vibrates, release the Power key but continue to press and hold the Volume Up key and the Home key.
- When the Android System Recovery screen appears, release the Volume Up and Home keys.
- Press the Volume Down key to highlight ‘wipe cache partition.’
- Press the Power key to select.
- When the wipe cache partition is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
Your device will no longer display the error message “Unfortunately, Settings has stopped” after wiping the system cache partition. In case the error still remained, then there’s something wrong with your device system and it could be a serious issue.
Step 3: Master your device
Now, this procedure is very effective in fixing system glitch issues but, it will clear all your settings, files and data stored in your device and restore it back to manufacturer’s default. So, we recommend to start making backups right away of the important files and save it to your PC or flash drive. Then proceed resetting your device:
- Turn off your Samsung Galaxy Note 5.
- Press and hold the Volume Up, Home and Power keys together.
- When the device powers on and displays ‘Power on logo’, release all keys and the Android icon will appear on the screen.
- Wait until the Android Recovery Screen appears after about 30 seconds.
- Using the Volume Down key, highlight the option, ‘wipe data/factory reset’ and press the Power key to select it.
- Press the Vol Down button again until the option ‘Yes — delete all user data’ is highlighted and then press the Power key to select it.
- After the reset is complete, highlight ‘Reboot system now’ and hit the Power key to restart the phone.
Step 4: Visit a tech
You’ve done most of the basic troubleshooting procedure, still it didn’t work. Let the certified professionals handle the issue, they might perform other procedure and resolve it. Just visit the nearest local service center in your area.
Problem: Hi guys. My phone is a Note 5, which I’m very fond of. However, it seems that recently there was a problem I didn’t know about that caused the phone to get stuck on the logo during the booting up process. Usually, it would take less than a minute when I reboot the device but now, even if I left it for an hour, it’s still stuck on the logo and won’t move on to the home screen. I don’t quite understand why this is happening to my device so if you guys can shed some light into this, I would surely appreciate it. Thanks.
Troubleshooting: Being stuck during the bootup process could mean that the phone is suffering from a more serious firmware-related issue especially if the problem occurred without apparent reason and won’t disappear no matter how many reboots you do. Unless we troubleshoot, we won’t know exactly if the problem is caused by an app, corrupt caches and data or a serious issue with the firmware. With all that being said, here’s what you need to do to try to fix this problem…
Try to do the Forced Reboot procedure. This will rule out the possibility that the problem is caused by a minor glitch in the system or hardware. I understand the phone still powers up but can’t go through with the normal boot up process. Try to press and hold the Volume Down and Power keys together for 15 seconds to see if the phone reboots normally. If it’s still stuck on the logo, then try the next step.
Attempt to boot up your phone in Safe Mode. After ruling out the possibility of a glitch, it’s time we ruled out the possibility that one or some of your downloaded apps is causing the phone not to boot up successfully. You can do so by booting up your phone into the Safe Mode or diagnostic state wherein all third-party apps will be temporarily disabled. Refer to the steps in the first problem on how to boot your phone in this mode.
Start your phone up in Recovery Mode and wipe the cache partition. If the phone doesn’t boot up in safe mode, then we can’t troubleshoot the firmware via Android interface, so we have to troubleshoot it through a different environment and the recovery mode can give you such an option. If successful, you can proceed with the wiping of the cache partition to delete all system caches and be replaced with new ones. If, however, your device can’t boot up in recovery mode, then at this point, you have to send it in or bring it to a tech to have it checked.
Try to do the Master reset. This is an optional state which you can only do if your phone successfully booted up in recovery mode but the wiping of the cache partition failed to fix the problem. You may lose all your files and data saved in your phone’s internal storage but whether you do it or not, the moment you let a technician handle your phone, those files are good as gone. There’s a big chance this procedure can fix the problem especially if the phone can successfully boot up in recovery mode.
I hope that this troubleshooting procedure works for you.
Problem: Hi! I have this message always popping out without apparent reason “Screen Overlay detected”. It will show when I receive a notification from facebook. It’s very annoying and I don’t know how to get rid of it. Any help to fix this problem? Thnx.
Solution: This issue is mostly caused by a floating app, the very common is the facebook messenger, that will appear on top of other apps and floats. It does not limit to social media apps but sometimes a utility app as well. Now, to remove this, you will have to disable the ‘Draw over other apps’ function, this was enabled during the setup of apps permissions. Here’s how to do it:
- Go to Settings
- Tap Applications
- Tap Applications Manager
- Tap the ‘More’ option on the top right corner of the screen.
- Tap ‘Apps that can appear on top’ option
- Make sure that you know the app that caused the issue and deny it’s permission to use the screen overly. In case you don’t know the app, then disable all of them then choose the apps that you want to use the screen overlay (e.g. Facebook messenger, etc.).
- Once you’re done, go back to Home screen.
Observe your device if the screen overlay detected message still appears. If no issues after that, then make sure every time you install an app read the functionality of the app to determine if it uses screen overlay.
Problem: I have a Galaxy Note 5 with Verizon. When I am ready to end a call I pull the phone away and the screen will flash on and off several times until it stops and I’m able to end the call. It’s quite annoying especially if I dial the wrong number and cannot hang up before someone answers. Help
Solution: It’s quite odd to have this issue but from my opinion there’s something wrong with your device proximity / light sensor. The main function of this sensor is to conserve battery and avoid pressing the buttons during calls especially to owners that touches their face on the screen. If you are using a screen protector, make sure that it does not cover the sensor to avoid interference to sensor’s functionality.
There were reports that some owners of Samsung Galaxy Note 5 return their device after they find out that the sensor is faulty. But, there’s a way to get rid of the issue, it’s not a solution for the faulty sensor but to save you a trip returning your device, which is quite a hassle. The sensor can be disabled but it will turn on the screen the whole time you’re on the phone. Here’s how to do it:
- Tap the Dialer or Phone icon
- Tap Menu button
- Tap Call Settings
- Tap ‘Turn off screen during calls’ option. NOTE: A check mark indicates the function is enabled
- Go back to Home screen
You can try making a call or let your friends call you, then see if the screen still flashing on and off during calls.
Problem: My galaxy note 5 has went to a purple screen and has went non responsive. Will not power down or anything. This is the only time it has given me trouble and I have had it for 10 months. Please help
Solution: It could be a system crash. The best thing that you can do now to force reboot your device. If you haven’t done it yet, then follow these steps: Press and hold Power key and Volume down for 7 to 10 seconds, your device will vibrate and starts to reboot. Let it finish until you’re back to the home screen. If it won’t let you, then do a power shock to your device. Here’s how:
- While your device on, remove the back cover of the device
- Then, remove the battery. Then wait for 30 seconds and insert the battery again.
- Turn on your device
If that doesn’t work, try clearing the system cache partition, the steps are provided above. Otherwise, your device is experiencing a screen issue and need a replacement, bring your device directly to the nearest service center.
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