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Galaxy S7 stops booting normally after installing Android Nougat, other update issues

We bring you another list of #GalaxyS7 issues. As usual, these problems are taken from reports from some members of our community. If you are yet to see your issue published, don’t forget to continue watching out for more of the same posts in the near future.

These are the specific topics we are bringing for you today:

  1. Galaxy S7 stops booting normally after installing Android Nougat
  2. Whatsapp keeps crashing on Galaxy S7 edge
  3. Galaxy S7 edge can’t read new SD card
  4. Galaxy S7 froze when recording a video | Photos and videos disappeared after Galaxy S7 froze while recording video
  5. Galaxy S7 Messages app only receives SMS from iPhone users but not from Android users
  6. Galaxy S7 email won’t sync due to password issue
  7. Galaxy S7 cannot save alarm after an update | Galaxy S7 slow performance issue, slow typing after installing update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 stops booting normally after installing Android Nougat

I downloaded the latest update (Nougat) over night. In the morning, I let it do its thing. Went through the update screen (green with the gears) and about 20 minutes later it was done. It rebooted and basically have been stuck on this loop of phone turns on, “Android System Upgrading Android..” with the bar stuck at about the “a” in upgrading. Couple of minutes goes by, phone restarts, I’ll see the lock with the blue and green lines that make a circle, it comes back on. Later. Rise. Repeat.

Sometimes when it’s on, i’ll try and go to settings or another app and it’ll go to a screen like it’s loading and nothing comes up. Just a white screen. I have no clue what to do next. I can’t save off anything on my phone because it restarts or wont even let me open an app. Not even sure if the phone connects to the internet/wifi in case it needs to download more info. Thanks in advance for any help. — PT

Solution: Hi PT. Although most update installations proceed as normal, some users may encounter problems. Such problems are caused by a wide variety of possible causes. We don’t want to discuss the reasons why updates sometimes fail on some users but focus on what you can do on your end. Because your phone no longer boots normally, or doesn’t allow you to load an app, creating a backup is out of the question. In an ideal situation, you are supposed to create a backup before you installed the update to prevent losing important data when a situation like this arise. Because you failed to do that, there’s no way you can recover whatever user data you may have stored in the phone’s internal memory.

As far as solutions are concerned, the only effective ones that you can try to do in this particular case includes wiping the cache partition and factory reset. These two solutions require that you restart the phone to recovery mode first. For details on how to do each of them, kindly follow the steps below.

How to wipe Galaxy S7 cache partition

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

How to factory reset your Galaxy S7

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

Problem #2: Whatsapp keeps crashing on Galaxy S7 edge

I recently bought a new S7 edge from Dubai and on around the 23rd of February 2017, my WhatsApp crashed, in the sense that it opens for a fraction of a second and then closes. The data is all there and I keep getting chats from friends but i just can’t open it long enough to even open them. but if I am quick enough, I can access a chat or two after several tries. If someone sends me a message, it shows up in the status bar at the top of the phone and when I click on that, I can have a quick chat for a short time before it shuts down again. After many tries, I managed to get to the chat backup settings and managed to backup and change the setting to daily backup including videos. I backed up the phone and went to the Samsung store (when I got back to India) where they tried to reset the settings. When that didn’t work, they tried a factory reset. The gentleman restored the phone and Whatsapp but it didn’t change a thing. WhatsApp still refuses to stay open. It’s the newest update that they released.. With features similar to Snapchat. What do you suppose needs to be done here? Should I just ask the company to replace the phone? I’ve tried whatever options I could, at home and at the Samsung store. — Hayat

Solution: Hi Hayat. If this crashing issue only occurs when trying to use WhatsApp, that can be an indicator that the app itself is buggy, or that another app is causing to fail. To check if it’s the app itself that is causing the problem, there are two things that you can do.

The first one is to delete the app’s cache and data. Sometimes, an app’s cache can get corrupted or outdated so forcing the phone to create a new app cache may resolve the issue. Here’s how to do it:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

The other thing that you can do is try another round of factory reset and observe how WhatsApp works when it’s the only third party app installed. This means holding off installation of other apps after a factory reset so you can check whether or not WhatsApp works or not. If it does, you can assume that one of the third party apps is interrupting Whatsapp app when it’s working. To know what app may be causing the issue is not straightforward and requires further troubleshooting. You must invest more time and effort in identifying it. Unfortunately, the only way to do that is by installing one app at a time and observing how WhatsApp works.

On the other hand, if the problem persists after a factory reset, even when it’s the only third party app installed, the cause must be something deeper. If possible, consider having the phone replaced to fix the issue.

Problem #3: Galaxy S7 edge can’t read new SD card

Hello. I am from Romania (Europe). I just bought a new Galaxy S7 edge. I bought a new SD card of 32GB and mount it, format it. I put on it music and I set the camera to save the photos on the SD card. After 2 days of use when I wanted to see a picture after making it with the camera it denied to open it. And the music wasn’t no where to find it in my phone. Then I understood my SD card was no longer appearing. I reset the phone and the music appeared again but no pictures. This is happening for a few days now. I lost all my pictures I made till now. I changed the SD card to an old one I had of 8GB that was working good. If it acts as the first one it means the problem is with the phone, right? Do I have to send it to be fixed? Thanks! — Loredana

Solution: Hi Loredana. Troubleshooting an issue like this is simple. If the problem won’t occur when using a second SD card (the old 8GB card), that’s a clear indicator that the new SD card is defective. To fix it, try to reformat it on your phone first. If that won’t work, simply discard it and get a new one (or use the old card).

If, the on other hand, the problem continues even with the old or new second SD card, try doing some basic software troubleshooting first as the cause may be caused by a third party app or an unknown software bug.

The first one that you must do is to wipe the phone’s cache partition to tell the phone to create a system cache. Kindly refer to the steps above on how to do this.

If wiping the cache partition won’t work, you can then try to see if a third party app is creating a conflict by restarting the phone to safe mode. Safe mode blocks third party apps and services so if your phone will read the SD card normally, you can assume that one of the apps is problematic. To restart your S7 to safe mode, follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Finally, if the issue persists even when the phone is booted to safe mode, performing a factory reset may fix the issue. As the name suggests, factory reset will return all software settings to their defaults. It will also wipe all user data like photos, videos, music, etc. so make sure to create a backup before proceeding. Here’s how it’s done:

  • From the Home screen, tap the Apps icon.
  • Find and tap Settings and then touch Backup and reset.
  • Tap Factory data reset and touch Reset device.
  • If you have screen lock feature turned on, enter your password or PIN.
  • Touch Continue.
  • Tap Delete all to confirm your action.

Now, we think factory reset will fix this issue but if, for some reason, the problem remains, consider having the phone replaced.

Problem #4: Galaxy S7 froze when recording a video | Photos and videos disappeared after Galaxy S7 froze while recording video

I was recoding a video on my S7, it froze. After a short time I tried to reboot but it wouldn’t shut down. The screen was black the power key top left shine blue and the two either side of the home button were illuminated. After a few minutes it shut down and I was able to power on. I recorded another video, all seemed fine. The next day I went to look at my videos to discover all the photos and videos had disappeared. I am using a PNY micro SD card. I’ve tried a reboot again, nothing. I’ve also tried the SD card in a computer, nothing. I can’t get onto my Samsung cloud either. I’ve had the phone since 23 December 2016. Please can you help. Thank you. — Yvette

Solution: Hi Yvette. If a second device like a computer can’t find your files in the SD card, or doesn’t seem to detect the SD card either, that’s a sign that it may had failed or had been corrupted for some reason. Try inserting it in another phone and see what happens. If the third device won’t detect or read it either, you’re out of luck as those files must be gone. The best that you can hope for is to see if the SD card can still be used after reformatting it.

To format an SD card, do the steps below:

  • From home, tap Apps > Settings .
  • Tap Storage .
  • Tap SD Card > Format.
  • Tap Format to confirm.

For your Samsung cloud issue, the best that you can do is to follow Samsung’s system in recovering your account in this page. Click on the “Forgot your password” link, enter and confirm the email you used to register, then type in the validation code.

Problem #5: Galaxy S7 Messages app only receives SMS from iPhone users but not from Android users

I was using the Message+ app for texting and decided to switch to Samsung’s message app for texting instead. It works great except for one thing. I can send texts out to anybody, but the only messages I receive back are from people that have iPhone’s. Anybody I know that has an Android phone will send a text back to me and it will only go into the Message+ app not, the Samsung app. I have made sure that the Samsung app is my default app and I have also turned off the Message+ app to no avail. Any ideas on why this is happening and how it can be fixed? — Renae

Solution: Hi Renae. It’s an odd issue and we haven’t heard of it happening so it must be isolated to your device. There must be some misconfiguration in how the software handles SMS so kindly refer the problem to Verizon. We don’t work for Verizon so we have no data if this is a known bug, or if there’s a solution that you can do on your end. Contacting your wireless carrier may help you fix it.

Problem #6: Galaxy S7 email won’t sync due to password issue

My e-mail account won’t sync, even when I try to do so manually. I have tried turning on auto-sync, and it looks like the app is syncing but no new e-mails show up. It shows the last sync as several weeks ago. I tried re-booting, clearing the cache, everything. Nothing is working. I also tried going into the email server settings, but a message comes up that “A security connection error has occurred.” I tried re-entering my password, but that didn’t work, either. — Jean

Solution: Hi Jean. If your password doesn’t work at this time, that may be the reason why there’s a sync issue going-on. Make sure that you know the correct password of your email by logging in to your webmail first (by logging in using a browser instead of the email app). Once you’ve resolved your password issue, we’re confident that the sync issue will go away.

To be sure, reconfigure your email in the app after resolving the password issue. You can also try to wipe the cache and data of the email app if you want to ensure that there’s no bug that prevents it from syncing properly.

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Problem #7: Galaxy S7 cannot save alarm after an update | Galaxy S7 slow performance issue, slow typing after installing update

I’m trying to set my alarm for the morning, and with the last update there was a giant save button that is no longer on the clock. I can’t find a way to save an alarm at all with the new update.

Also, the typing is incredibly slow. I’m currently writing this, and the keyboard doesn’t even catch up until I’m half way done with the sentence making it incredibly hard to detect errors in spelling. I really need an alarm to get up in the morning.  — Breanna

Solution: Hi Breanna. Whether you installed a security update or a major Android update like Nougat, we recommend that you do these steps to fix the problems you’re having (in this order):

  1. wipe the cache partition
  2. install app and system updates (if they are available)
  3. uninstall incompatible apps
  4. factory reset

We’ve already provided the steps on how to wipe the cache partition and factory reset above so make sure that you follow them.

The second possible solutions involve installing app or pending system updates. This will ensure that all apps are prepared to work with the current Android version running on the device. Keep in mind that installing an Android update does not necessarily mean that apps are updated as well. Outdated apps can lead to incompatibility issues which can manifest in slow performance and weird app behaviors. Make sure that you go over your list of apps and install updates that may be available in Google Play Store. We’re assuming that you don’t install apps from third party sources outside Google Play Store but if you do, it’s your responsibility to update them accordingly. How to do that depends whether a source has an available update for an app. Try to contact the developer if you aren’t sure if an app is compatible with the operating system you have.

Needless to say, you only need to install compatible apps. Bear in mind that not all apps are designed to work with all or with the latest Android versions. If you tend to install apps without checking possible compatibility issues, think again and visit the app’s Play Store page to read reviews from other users. Sometimes, developers will also indicate if their product is compatible with a particular Android version so watch out for that as well. The general rule is to ensure that you only install compatible apps.

We don’t know what alarm app you’re using so we cannot provide specific steps on how to save an alarm for you. Try doing some research on how to do that with help from Google.

 


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2 Comments

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  1. Hi guys, after update to nougat my S7 edge became slower in typing (it appears a bit later) and Instagram stopped playing videos. The video sign simply will not stop blinking. What to do? Please help….
    P.S. I have already cleaned the cache from menu.

  2. after the latest update to my Samsung S7 to nougat it has totally screwed up my phone. I have to press icons twice before i can go anywhere else on the phone, i have to use two fingers to swipe and select an icon (and your fingers are so much bigger than the icon!!), also could not answer phone as you have to swipe to answer (did not now this) and other problems. This is causing me a lot of bother as I now have to use my fingers twice as much as before and also use two fingers to swipe, this aggravating my arthritis and totally unnecessary when beforehand on one tap was enough and only one finger to swipe. It is also freezing up again.
    I knew nothing nor did not see any information as to how this update would function and work and what it would look like.
    All in all I just hate this update and want to uninstall it and go back to the previous OS.
    Can you HELP …
    Thank you Wendy

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