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Galaxy S7 sends SMS in incorrect order, breaks up long SMS, other issues

We present to you 6 more #GalaxyS7 issues that we’ve encountered during the past few days. As usual, these issues are taken from questions we receive from our readers all over the world.

Below are the specific topics discussed in this material today:

  1. Galaxy S7 sends SMS in incorrect order | Galaxy S7 breaks up long SMS
  2. Galaxy S7 keeps getting prompt to select default messaging app | Galaxy S7 not receiving text messages
  3. Galaxy S7 screen showing pixelated line
  4. How to recover files from internal phone storage device when Galaxy S7 is off
  5. Galaxy S7 keeps saying “no SIM card detected”
  6. Galaxy S7 freezing and randomly rebooting after installing an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 sends SMS in incorrect order | Galaxy S7 breaks up long SMS

Hello and thanks for any help. I have a Galaxy S7 and anytime I send a long text to my fiance, it not only breaks it up into multiple bits after every 152 characters but is out of order when it arrives to her phone. I read many of your other fixes and tries some. I sent myself the same text and it broke into 4 separate blocks 1/4 to 4/4 and out if order again. I deleted cache partition as you had suggested after I deleted data and cache in message app which is stock and I would prefer using. I only have a few settings available in Stock text app. For SMS, it only has one (Auto Combination) and MMS only has a few as well which are: Group Conversation, Auto retrieve and Roaming Auto Retrieve. I am no idiot yet I am not a SMS/MMS expert. I can download textra or some app like that and it works after much adjustment but I would prefer less clutter and more streamlined. Can you please explain to a noob what I need to do step by step other than cleaning cache or getting redundant apps. Please Help. Thanks alot. Galaxy S7 SM-G930P 6.0.1 update. Thank you. — Wylie

Solution: Hi Wylie. If your sent text messages work fine when using another SMS app, then the problem lies on the stock SMS app. In most cases, wiping an app’s cache and data should fix any app-specific problem but if that didn’t work as expected, consider doing a factory reset. This is necessary since the problem involves a stock app and not a third party one. Make sure to create a backup of your files (photos, videos, etc.) before you factory reset your phone.  Here are the steps on how to factory reset your S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Set the date and time correctly

Once you’ve factory reset the phone, make sure that you set the date and time correctly before testing the stock messaging app again. Be sure not to install anything (updates or apps) before you test the app in case the issue is caused by a third party app. If the stock messaging app works properly, after a factory reset, it’s possible that the problem may have been caused by an unknown software glitch.

Contact your wireless carrier

On the other hand, if nothing changes and the stock SMS app remains problematic, contact your wireless carrier. Your phone does not send SMS directly to another phone. Your sent text messages are processed by your wireless carrier’s computers before they’re forwarded to your contact. If there’s a problem with their system, there’s nothing that you can do about that but wait until they can fix it.

Use another phone

If you are in a GSM network, try inserting your SIM card to another compatible phone and see how SMS works. If you’ll have the same problem, that’s a clear indication that the issue is due to your network’s system. However, if the problem won’t occur on the second phone at all, the issue must be due an issue with your phone’s stock SMS app. Consider using a different app if the issue remains.

Problem #2: Galaxy S7 keeps getting prompt to select default messaging app | Galaxy S7 not receiving text messages

I am losing text messages with new Galaxy S7. I am continually prompted by Messages, Facebook Messenger and Messages plus to “change default message app.” Cannot connect to cellular data. I can call or text but can’t connect to internet when not in a wifi connected area. I also have two “More apps” app on home screen with way too many apps. I am new to Android. This is a work number. I am used to working with iPhones so i admit that I installed apps and am useless trying to figure this out!

I have switched SIM cards in and out. Please help!

Also, is there any way to direct my personal AT&T number from iPhone to Verizon Samsung S7? — Daisydawson

Solution: Hi Daisydawson. Let’s address your issues one by one.

  1. I am losing text messages with new Galaxy S7. We don’t know what exactly you mean by this but if some of the received text messages in one messaging app (like Facebook Messenger or Messages) disappears without you manually deleting them, they may be found in another messaging app. It appears you are using multiple messaging apps so make sure to check each one to see if the missing SMS is stored there.
  2. I am continually prompted by Messages, Facebook Messenger and Messages plus to “change default message app.” The message prompt will keep on appearing if you don’t set a single app as the default messaging app. Again, we noticed that you have multiple messaging app installed so you must choose one and make it as the default messaging app. Here’s how to do it:
    1. Open the phone Settings app.
    2. Tap Applications.
    3. Tap Default applications.
    4. Tap Messaging app.
    5. Select the messaging app you want to use as the default.
  3. I can call or text but can’t connect to internet when not in a wifi connected area. There are a number of troubleshooting steps that you need to do in order to get to the bottom of this issue, one of which involves checking with your wireless carrier’s services. We suggest that you talk to your carrier’s technical support team instead of doing the troubleshooting with yourself alone. The issue may be account-  or network-related so it’s good if they can walk you through an exhaustive troubleshooting for this one.
  4. I also have two “More apps” app on home screen with way too many apps. If you don’t want to have the second screen in the Home screen, simply delete the apps. You can do that by tapping and holding on an app and dragging it to the “Remove” icon when it appears. Once you have deleted all the apps from the second screen, you can also delete the second screen itself by tapping and holding it, then dragging it to the “Remove” icon.
  5. Is there any way to direct my personal AT&T number from iPhone to Verizon Samsung S7? You need to deregister your number first from iMessage first, then talk to your carrier on what else to do. To deregister your number from iMessage, you can follow this link.

 

 

 

 

Problem #3: Galaxy S7 screen showing pixelated line

Hi. I have a big problem with my phone and i have tried all the troubleshooting but i don’t see any improvement. My problem is the following: I am using my phone regularly and then a line appears in the screen and it like a pixel line in colors and then the phone restarts and gets stuck in the logo screen. i do the following to get my phone working: press the volume down and power for a few seconds and it restarts to the same screen and then it gets working. But not even 5 minutes when the same thing appears in my screen a line made out of pixels and then it restarts all over again. I don’t seem to find what the problem is and i have tried to do factory reset wipe cache and all of that and nothing is working if you can help me that will be amazing! — Obed

Solution: Hi Obed. That factory reset did not fix it is a clear sign that this is not a software issue but in order to check further, we want you to observe the phone in another boot mode. If the screen will continue to show the pixelated line when, say, the phone is in Recovery mode, that’s another proof that the problem is beyond your capacity to fix. You must have the phone’s hardware checked, or the phone itself, replaced.

For reference, below are the steps on how to boot your phone to other modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Problem #4: How to recover files from internal phone storage device when Galaxy S7 is off

Hello My Samsung S7 has the black screen of death and I have tried out all of the aforementioned solutions without success. Also I have contacted my carrier tech support and done as they described without success. I know the phone is on because It will ring or buzz with calls and notifications but the screen is completely unresponsive. The carrier is sending me out a new phone but my real concern is we recently attended a family reunion and I have a ton of family photos on my phone however they are not backed up to a cloud yet. Is there anyway I can retrieve them????? Please help. — Jncstroh

Solution: Hi Jncstroh. You need to give permission in order to allow an outside device from accessing the contents of your phone’s storage device. Unfortunately, the only way to do that is by tapping an option on the screen, which is now obviously not possible. That said, there’s really no available option for you to recover those photos unless you get the phone’s screen fixed.

Problem #5: Galaxy S7 keeps saying “no SIM card detected”

Hi there. My wife seems to be having an issue with her Samsung Galaxy phone. The phone will randomly say “no SIM card detected” when obviously there is a SIM card in there. She will have to reset the phone or switch it off completely for it to come back. Sometimes it’ll do it 10 or more times a day and other days it won’t happen at all. It can happen during phone calls randomly and completely cut them off. I had this problem with my Galaxy S4 a couple of years ago which involved me sending it off for repair several times and getting replacement SIM cards which never actually solved the problem! I had to sell it for spare parts in the end. It has actually happened to my current Galaxy A5 a few times, although it hasn’t happened in a while now. Are there any solutions out there? As this extremely irritating problem has happened to several different Samsung Galaxy phones that I and others I know have owned. Samsung clearly are not doing anything about this issue. Any help would be greatly appreciated! Thanks. — Martin

Solution: Hi Martin. There can be a number of possible causes of this problem so you must ensure that you check all of them if you want to get to the bottom of the issue. We doubt it’s a hardware issue as it has happened to multiple devices. It’s either a network service problem or a SIM card problem, especially if you’ve been recycling the same old card. Below are the possible factors that you must look into:

  1. weak cellular signal in your area
  2. possible unknown software glitch
  3. bad third party app
  4. bad SIM card
  5. malfunctioning SIM card slot

Weak signal in your area may be causing the phone to lose network connectivity. Work with your network carrier to see if there’s anything they can do to improve the situation. If the phone keeps getting 1 or 2 signal bars all the time in the same area, there’s high chance that the problem is on the network side.

To see if it’s a software issue, consider wiping the cache partition and doing a factory reset. For reference, follow the steps below:

How to wipe the cache partition

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

How to factory reset a Galaxy S7

  • From the Home screen, tap the Apps icon.
  • Find and tap Settings and then touch Backup and reset.
  • Tap Factory data reset and touch Reset device.
  • If you have screen lock feature turned on, enter your password or PIN.
  • Touch Continue.
  • Tap Delete all to confirm your action.

If all the above possible solutions won’t help, consider getting a new SIM card or a replacement phone.

Problem #6: Galaxy S7 freezing and randomly rebooting after installing an update

Hi. I have a Samsung Galaxy S7. There was an update that I installed a week back or so, (I guess from Samsung. It was not an software update. It remained 6.0.1). After the update my phone seemed to freeze then turn off shows a white led light (never seen it white) then it turns on. Usually a min later (sometimes even seconds) it does it again all day. I tried to clear cache. I booted in safe mode. I did a reset. I even flipped it multiple times in the air to see if it was any hardware issue. But nothing happened. I even installed anti virus software and deleted almost all apps and still nothing. Later on I tried to downgrade it by Odin the secure bootloader refused the downgrade. After that it stopped the freeze and reboot issue for a few days. Now out of random its back. And this time I tried the Odin and it didnt help. This time it doesn’t restart as always it remains off most of the time. I NEED HELP PLEASE IT IS VERY ANNOYING. IT RESTARTS A THOUSAND TIMES PER DAY. — Zak

Solution: Hi Zak. There are four things that you must do if you encounter problems after an update. These steps are the following:

  • wipe the cache partition
  • factory reset
  • install system and app updates
  • make sure to install compatible apps only

The third and fourth steps are just as important as the first two as incompatible apps can cause instability issues as well. If all these solutions won’t help you at all, consider having the phone replaced. There may be a motherboard problem that causes the phone to randomly reboot, or fails to boot up at all.

Keep in mind that in some rare cases, a bad power button can also manifest in the issue you’re experiencing right now. If you dropped the phone before or got it wet, consider having the hardware checked first before getting a replacement.

 


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