in ,

Galaxy S7 apps not loading when using mobile data after an update, other issues

Here’s another list of #GalaxyS7 issues. As usual, the topics are taken from messages we received from our readers over the last few weeks. We will continue to publish more of the same articles in the near future so keep watching.

  1. Galaxy S7 stopped responding, won’t turn on
  2. Galaxy S7 apps not loading when using mobile data after an update
  3. Galaxy S7 SMS app not displaying names of contacts
  4. Galaxy S7 won’t turn back on
  5. Galaxy S7 black screen issue
  6. Galaxy S7 showing signs of hardware problem
  7. Galaxy S7 keeps sounding off when it’s charging or when it stopped charging

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 stopped responding, won’t turn on

So my Samsung Galaxy S7 stopped responding. I am unsure what operating system it is running. The other day the phone’s battery died so i charged it over night. During the night it would show the Samsung logo and switch to black. Then the Samsung logo would show back up. This continued so i turned the phone upside down and went to sleep. The next day i turned the phone on and it didn’t respond so i figured the charge cord wasn’t working. So later i tried various other chargers and they all didn’t work. Now i used the charger cords on other devices and they worked there. I tried using a wireless charger but i don’t think those work on a phone that is currently dead. (Also, the guys at the show said i need to have NFC turned on, so I’m not sure if that is on because it is currently dead). i have tried various inputs for troubleshooting, and none seem to be working, so i am wondering what else i can try to do before i send the phone to someone else. Preferably i would like to keep the photos and data on the phone but would not be adverse to a solution that requires it. I think there is an issue either with the battery or the charge port. — Jay

Solution: Hi Jay. Your main task now is to check whether or not you will be able to power the phone back on to other modes. If you can, there’s a chance that you can do follow up troubleshooting and fix the issue. If the phone remains unresponsive, you have no other choice but to send the phone in. Below are the steps on how to boot your phone to other different modes:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if you can boot your phone to any of the boot modes above, you may have a chance to do further troubleshooting. For example, if you can still restart the phone to recovery mode, you may be able to wipe the cache partition and/or do factory reset.

Problem #2: Galaxy S7 apps not loading when using mobile data after an update

Samsung S7. Over the past few weeks my mobile internet has become selective about what sites it opens. Facebook loads fine but Sky Sports wont load at all. The problem is sporadic but is becoming much more frequent. It can happen all at the same time as well, so one second I can’t load sky sports but instantly can load Facebook (it happens on other sites as well). Sometimes If I un-tick the data limit option that will fix the issue even though I’m no where near my set limit. Other times flight mode on/off or a restart will solve it. Then to add insult to injury over the last week I will call people and they can’t hear me at all. Literally no sound going through and it will decide to end a phone call whenever it feels like it. — Ryan

Solution: Hi Ryan. The main cause of the problem may be network-related, which means that the services in your area may not be performing as well as expected. To know if that’s the case, we recommend that you contact your wireless carrier and report the trouble.

Wipe the cache partition

Before you attempt to contact your carrier though, we do recommend that you do some basic software troubleshooting in case an app or software bug is causing the problem. The first thing that you want to do is wipe the cache partition. This will force the phone to clear the cache partition, deleting the old system cache in the process. Sometimes, a corrupted or outdated system cache can lead to some apps behaving erratically. To ensure that the phone continues to use a good system cache, you must regularly delete the system cache. Here’s how:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Delete the cache and data of the apps involved

The second troubleshooting that you should try is wipe the cache and data of the apps you’re having problems with. This troubleshooting will restore an app to its factory state, potentially removing bugs that may be causing the problem. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Perform a factory reset

If both of the troubleshooting steps above won’t work, you can try a more drastic potential solution by wiping the phone clean and start from scratch. Keep in mind that factory will delete your files such as photos and media (videos, music, etc.) so make sure that you create a backup of them before you proceed.

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Remember, if all these troubleshooting steps won’t solve the issues, contact your wireless carrier and let them help you.

Problem #3: Galaxy S7 SMS app not displaying names of contacts

Hi. After a recent software update my SMS display settings have changed dramatically. When I now open SMS, it does not display the name of the contact. Instead, it just shows the picture as would appear when assigned to a contact. Furthermore as not all my contacts have pictures it just displays the first letter of their name. This makes the SMS function very difficult to use and I want to either change the settings to revert back to the previous settings or remove the software update. I have looked around the settings within SMS and on the main settings function but cannot find the setting for this. I could really use some help with this.

One more point to note is a white screen where not all the text is showing as the font color seems to be different to other parts of the screen. I find this very strange. Regards. — Jay

Solution: Hi Jay. Most post-update issues can be fixed by doing three things — wipe the cache partition, installing all app updates and making sure they are compatible, and factory reset.

If you haven’t tried them yet, we recommend that you do so right away. Refer to the steps above on how to do each one. An often overlooked step by most users after installing an Android update is to update apps as well. Updating the operating system does not mean apps are automatically updated as well so it’s your responsibility to ensure that they are. In some cases, an app can suddenly become incompatible because its developer did not intend it to work with the new Android version. In some cases, the developer is still working with a patch that can make the product work with the latest Android OS so, again, it’s your job to ensure that you only install compatible apps. Incompatible apps, like a bad system cache, can sometimes lead to all sorts of problems so you want to get rid of them. The thing is, there’s no easy way to determine if an app is compatible or not. In most cases, you’ll only notice it when signs like erratic behavior starts showing up. If you can’t decide whether an incompatible app is causing a problem, simply do a factory reset. Refer to the steps above on how to do it.

Problem #4: Galaxy S7 won’t turn back on

Hi, I was reading news on Al Jazzera news app in 3G mobile data, when suddenly my phone restarted itself. during the restart, i got hung at the Samsung logo screen and again started to re-start itself and then at the logo screen the screen went completely black with only a blue notification light at top of the SAMSUNG branding of handset remained on with a slight blinking. The phone wouldn’t respond to any key press. I tried the Power+vol down key for force restart but didn’t respond. The phone remains in this start till the battery is completely dry. I charged the battery to 65% and when tried to switch, the above scenario repeated and phone remains frozen. Please suggest how to restart and get my data backedup from this handset. — Mushfique

Solution: Hi Mushfique. Well, you can only create a file backup if your phone powers back on normally or in safe mode. If it remains unresponsive, there’s basically nothing that you can do except to try the suggestion we have for Jay above.

Problem #5: Galaxy S7 black screen issue

Hi Droid Guy! I hope you are doing well. I hope you can help me. I ran into the issue that some other Galaxy S7 users have run into — the black screen of death. It was very random. I did not drop it. It was not exposed to excessive solar heat. it did not fall into water, just in my pocket. I pulled it out and the screen was black, unresponsive, although the blue notification light flashed every 10 seconds or so. EVERY article (including yours) advises me to do a force reboot (Volume Down key+Power key). Well it just so happens that I am apparently the only person who this did not work for. Please help!!! I have no idea what else to do, and could not find information about what to do when force reboot fails. — Josh

Solution: Hi Josh. If the screen remains black after you’ve tried a forced reboot, then you may have bad screen issue. You must have a professional check the hardware so it can be determined if the screen needs replacement, or if another component is causing it to fail.

Problem #6: Galaxy S7 showing signs of hardware problem

The last couple of months i have been experiencing a problem. My screen will freeze all of a sudden, displaying a broken line on the screen, make a very loud alarm sound and then shut down. The phone then gets very hot. Sometimes i get it back on by holding down the power, up and down volume buttons together but most of the time, it just had this little blue/white light on, but the phone is otherwise dead. All the while getting hotter and hotter. I have factory reset my phone a couple of times now since it started. Removed any applications that do not come standard. So i do not know what the problem could be. Is it the battery? — Tina

Solution: Hi Tina. Factory reset did not help simply because you have a hardware issue at hand. What the failing component is is yet to be determined but the symptoms you’re mentioning here are consistent of a hardware problem. Like what we tell Josh and Jay above, you must have the phone checked by a technician if you want to get to the bottom of the problem. This is especially urgent if the phone got wet.

Problem #7: Galaxy S7 keeps sounding off when it’s charging or when it stopped charging

Since the past few days i have been extremely annoyed by the little tone that comes on when the charging has started or stopped. It must happen literally 100 times a day. Something tries to pop up but then flashes away instantly. I have no idea what it says. Charging by wire will not work but wireless charging seems fine. Battery life has gone down the drain since this issue. Verizon says battery health is good. I’ve tried everything i can find besides a factory reset. Any help will be greatly appreciated. I feel like I’m getting ready to pull my hair out with that charge tone. Please help. If you need more info please contact me. Thank you. — Mike

Solution: Hi Mike. Telling us you’re getting a “little tone” every time you charge the phone is vague and does not point to anything specific. We can’t just imagine what you’re saying and be able to tell right away what the problem is. You must give us more details so we can help you. There’s no way for  us to remotely check your phone so you’re supposed to give us as much information as possible, including historical details that may have led to this problem. The tone may be a signal of something related to the charging activity on the phone. It can be an error that tells you that the charging port is malfunctioning. Because you can’t obviously give those details to us in time, we suggest that you send the phone in so Samsung can check what’s wrong with it.

 


Engage with us

If you are one of the users who encounters a problem with your device, let us know. We offer solutions for Android-related problems for free so if you have an issue with your Android device, simply fill in the short questionnaire in this link and we will try to publish our answers in the next posts. We cannot guarantee a quick response so if your issue is time sensitive, please find another way to resolve your problem. 

If you find this post helpful, please help us by spreading the word to your friends. TheDroidGuy has social network presence as well so you may want to interact with our community in our Facebook and Google+ pages.

Leave a Reply

Your email address will not be published. Required fields are marked *

Samsung Galaxy S7 pops up “Messages has stopped” error after Android 7 Nougat update [Troubleshooting Guide]

Galaxy S5 restarts by itself while charging, when battery is low, other issues