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Galaxy Note 5 freezing and randomly rebooting after a system update, other issues

We bring you today another post that covers some issues and solutions of #GalaxyNote5. If you don’t find a solution to your own #Note5 issue here, don’t forget to visit previously posted articles. We are yet to publish the rest of issues we received from our readers from the past few days so keep your eye out for more of the same articles.

  1. Galaxy Note 5 won’t charge
  2. Galaxy Note 5 stuck in download mode
  3. Galaxy Note 5 stuck in manual mode
  4. Galaxy Note 5 cannot install OTA system update | Galaxy Note 5 cannot install apps outside the Play Store
  5. Galaxy Note 5 freezing and randomly rebooting after a system update
  6. Galaxy Note 5 battery recalibration
  7. Galaxy Note 5 print spooler stopped working after an update

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 won’t charge

My phone is not charging at all. When I plug in the charger nothing happens to it, no vibration feed back, no anything at all. But when the phone dies and I plug it in, it charges but not with the charging screen. the screen stays black and won’t do anything at all but over night I can turn it on and it will be at 100. but there is no other way to charge while it is on or fully shut off, just when it is dead.

I wiped the cache about 2 times already and that did nothing and I cant back up my things on to a computer and just master reset it because my computer doesn’t even detect it. The phone does not even detect that it is plugged in. — Gokuradditz

Solution: Hi Gokuradditz. This issue can be caused by a software glitch so a master reset must be tried. If you can’t create a back up of your important files via USB connection, try moving them to the cloud. You can use cloud services like Google Drive, Dropbox, Microsoft’s One Drive, etc. After creating a back up, do a master to see if it will make a difference. If not, try checking the charging port with the help of some form of magnification to see if there’s a bent pin or dirt preventing a charger from making good contact. If everything appears normal, consider sending the phone in for repair or replacement.

Problem #2: Galaxy Note 5 stuck in download mode

Hi. I was not successful with the list of solutions that you have. But my phone hang on the “Downloading… do not turn off target” screen. It only have 2 options: Volume up to install custom OS, Volume Down to Cancel (restart phone). I tried both but still no luck. Do you have any other suggestions to fix my phone? I don’t know what Android version it currently has. Thank you in advance. — Bpascual003

Solution: Hi Bpascual003. Looks like you’re stuck in download mode. If you can, try booting the phone to either safe mode or recovery mode and do the follow up troubleshooting for each one. Here are the details:

Boot in safe mode

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Boot in Recovery mode

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

If you will be unable to boot the phone to these two modes, that means that the motherboard may need to be replaced. Contact Samsung so you’ll know if they’ll handle a repair or replacement.

Problem #3: Galaxy Note 5 stuck in manual mode

Hi there. So, I was have troubles with my Samsung Note 5 where it would restart and shut down randomly. I did a factory reset and that didn’t help. So, I followed your instructions in this tutorial and now it’s stuck in manual mode after hitting System Reboot Now. All it says on the screen is # MANUAL MODE#, that the cache wipe is complete, and that it successfully applied a multi-CSV, all of this in yellow font. Can you please help me? Especially, since before I followed your instructions it was just acting up but now it’s absolutely unusable. Thanks. — Jacob

Solution: Hi Jacob. We don’t think we understand you correctly so please get back to us and give us the link to our tutorial you’re referring to. We can’t recall creating any Galaxy Note 5 tutorial that can lead the phone to “manual mode.” we will update this post accordingly once you can give us the link.

In the meantime, try booting the phone to different modes to fix the problem. Here are the exact steps:

Boot in Recovery mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  4. Wait until the Download screen appears.
  5. If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  6. Use Google to look for a guide on how to do it.

Boot in safe mode:

  1. Charge the phone for at least 30 minutes.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  6. The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #4: Galaxy Note 5 cannot install OTA system update | Galaxy Note 5 cannot install apps outside the Play Store

Hi guys. Samsung Note 5 model number SM-920F, though it also says phone name SAMSUNG SM-920V. I bought the phone pre-owned unfortunately. The two huge problems I have are:

 

  • I can’t update the phone to the latest software; it’s stuck on Lollipop. When I try to it says not network available. Where I am, cellular data is cheaper than WiFi. When I use WiFi it connects but says “unable to connect to server, try again later.” So I tried to manually update it; tried to connect the phone to my laptop but it doesn’t recognize my phone and vice versa.
  • Further adding to my grief I can’t side load apps anymore or update apps that I downloaded outside of the Play Store and I already set it to allow unknown sources.

 

I don’t know what to try and I am not a part of the world with a Samsung service center or the like. Any help would be greatly appreciated. Best regards P. S. Consider including a section to upload screen shots. — Jaffar

Solution: Hi Jaffar. 1.) OTA (over-the-air) update can only be done if the phone is still a registered device in a carrier’s network. If the previous owner has already deregistered this phone from its home network before it was sold, you can no longer update it via OTA. The only way to go for you would be to manually update via Odin. If a computer can’t detect the phone for some reason, there may be a problem with the charging port. Have the device’s hardware checked to be sure.

2.) The only feature blocking an Android device from installing apps outside of the Play Store is by turning off “Unknown sources” switch. If turning this switch to on does not allow you to side load apps, consider doing a factory reset. We don’t know what firmware is running on your phone so there may be another setting or app that prevents installation of  apps outside the Play Store.

Problem #5: Galaxy Note 5 freezing and randomly rebooting after a system update

My Samsung Galaxy Note 5 started acting very weird when a software update had been done. I would try to open any app on my phone and it would just freeze and tell me the app had stopped working. So I would close the app out completely and try again this time it would freeze and my whole phone would shut down. Sometimes the phone wouldn’t turn back on for hours other times it would turn right back on. Slowly over the next few days my contacts and my call log just disappeared. My phone is also a lot more sluggish after the reset. Thank you! — Katelynn

Solution: Hi Katelynn. Try wiping the phone’s cache partition first. This will ensure that the old system cache is deleted and replaced with a new one.

During the first boot up, just after you bought the phone, the system will create files for each app and service. These files will be stored in a certain directory only the system could access; the directory is called cache partition. Over time, some of the files get corrupted especially during updates. If the new system tries to use them, conflicts may occur. Hence, you need to delete the obsolete files so that the new system will create new ones but since you don’t have access to those files, you need to use the procedure that Android developers setup for you–wipe cache partition via Recovery Mode. So, you need to boot the phone up in Recovery Mode first before you can wipe the cache partition. Here’s how…

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Once you’ve cleared the cache partition, the next thing that you must do is to ensure that all your apps are up-to-date and compatible. Incompatible apps can lead to more problems so spend some time going over the list of apps you have so you can double check if they can work with the new operating system update. The easiest way to do that is to check the reviews of other users in the app’s Google Play Store installation page.

Finally, you want to factory reset the phone should the first two solutions won’t work. Doing so will force the phone to revert all software settings back to their known working state. This will delete all your files such as photos, videos, music, etc though so make sure that you create a back up before doing it. Here are the steps on how to factory reset your phone:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active

Remember, keep your apps updated after a factory reset. And again, make sure that you only install compatible apps. If you aren’t sure if an app is compatible or not, leave it uninstalled.

Problem #6: Galaxy Note 5 battery recalibration

I’ve had an odd issue occurring for half a year now, and I can’t seem to shake it. I would use the phone, and in general it’ll work as intended with the battery draining faster than usual. When it gets to about 80, 70, or 60 percent (its inconsistent but this typically happens mid 60/70s)it completely shuts off as if it’s suddenly out of power. I could plug it back in, and it’ll show the battery percent at what it was when it went off. If I try to turn it back on unplugged, without charging, it’ll boot up and either immediately go off or work for a few minutes and then cut out. A few times, if I kept doing that (I can get foolishly stubborn) the blue LED would turn on and stay on, even though the phone is completely off. I’ve manually rebooted it, I’ve managed to get the battery to zero to charge it while turned off (it stays on if it’s a background drain, like overnight), I dumped the cache via safe mode, I did the soft reset as described, it’s still not working properly. The only thing I haven’t tried is a factory reset, which I’m gearing up to do but would rather not have to. — Bryan

Solution: Hi Bryan. The first thing that you want to do is to recalibrate the battery. Sometimes, Android can get confused when reading the true battery level so you want to make sure that it gets the correct data this time. Here’s how to do it:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

If battery recalibration won’t help, do a factory reset.

Problem #7: Galaxy Note 5 print spooler stopped working after an update

AT&T downloaded a security update this week to my Note 5. Now the print spooler will not work in the native email app in the phone. I get an error that reads “Failed to change the settings. Try again.” It will not print to my wifi Brother printer, or to the PDF app, both of which worked before the last update. I tried reinstalling the Brother print App, the Google cloudprint App, and changing the Google settings to allow less safe apps to run, all to no avail. Also did a soft reset. It worked ONE time after the soft reset, but now is not printing again.

Also, pictures embedded in some emails will not show up any longer, from email senders that I have gotten embedded pictures from before. How do I fix these problems? I am running 6.0.1 on the AT&T network. — John

Solution: Hi John. Because the issues happened right after an update, make sure to follow our suggestions for Katelynn above. As an added measure to the usual dose of troubleshooting (wiping the cache partition, updating apps, making sure apps are compatible, and factory reset), make sure that you also delete the old connection between your printer and smartphone before attempting another print job.

 


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