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How to fix your Samsung Galaxy S7 that’s showing “Unfortunately, Messages has stopped” after Android 7.1 Nougat update [Troubleshooting Guide]

  • Understand why the error message “Unfortunately, Messages has stopped” started to show up on your Samsung Galaxy S7 after the Android 7.1 Nougat update and learn how to troubleshoot your phone in order to get rid of it.

The error message “Unfortunately, Messages has stopped” with the Samsung Galaxy S7 is basically notifying the owner that the default messaging app crashed or stopped working for some reason. It could be more of an app issue than anything else, although it could also be a sign of a firmware problem brought about by the new firmware update.

If you own this device, recently updated the firmware and are currently experiencing this problem or a similar one, then continue reading as this post may be able to help you sort this issue out. I will be walking you through in safely troubleshooting your device, find out what the problem is and learn how to fix it.

But before we jump right into our troubleshooting, if you have other issues with your phone, make sure to drop by our troubleshooting page for we have already addressed hundreds of problems with this device since it was released. Find issues that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work or if you need further assistance, feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot Galaxy S7 that shows “Unfortunately, Messages has stopped” error

The purpose of this troubleshooting procedure is for us to know why this problem occurs, what caused it and how to fix it but there’s no guarantee that we can get rid of this issue. That shouldn’t stop us from doing what we can in a bid to fix the issue. Here’s what you have to do…

Step 1: Reboot your phone a few times to see if the error goes away

I don’t know if you’ve already done it a few times but if not yet, then please do as it might just be a minor glitch with the app, firmware or hardware. Glitches can often be fixed by reboots as long as they’re not really that complex. Try rebooting your phone a couple of times to see if the error won’t occur anymore.

Step 2: Restart your phone in Safe Mode and observe

Do this to immediately isolate the problem. It will tell us immediately if the problem is caused by a third-party or pre-installed app, or if it’s a firmware problem after all. Rebooting your Galaxy S7 in safe mode will run it in its diagnostic state wherein all third-party apps are temporarily disabled leaving only the pre-installed apps and services running together with the firmware. Here’s the step-by-step guide on how to restart your device in this mode…

  1. Press and hold the Power key.
  2. When Samsung Galaxy S7 logo appears, release the Power key and immediately hold the volume down key.
  3. Continue holding the Volume Down key until it finishes its rebooting.
  4. When “Safe mode” appears on the screen immediately release the Volume Down key.

Once the phone has successfully rebooted in this state, try to open the Messages app again to see if the error still occurs and if so, then we might be facing an issue with the app itself or a serious firmware problem.

Step 3: Clear the cache and data of the Messages app

This will reset the app to its default settings or configuration. Do this if the error still shows up in safe mode. Clearing the cache and data means you’re deleting the temporary files created by the system as well as the files created by the app itself that contain your preferences. Your messages may also be deleted when you do this.

  1. From Home screen, tap App icon.
  2. Tap Settings.
  3. Tap Applications and Application manager.
  4. Swipe to ALL tab.
  5. Find and tap Messages.
  6. Touch the Force Close button first.
  7. Tap storage.
  8. Tap Clear cache and Clear data, Delete.

Once cleared, open the Messages app again and if the error doesn’t show up, reboot your phone in normal mode and try to open the app. This might be the step that could fix this problem but then again there’s no guarantee. So, if the problem persists, it’s time you moved into troubleshooting the firmware itself.

Step 4: Delete the system cache through the Recovery Mode

System caches often get corrupted during firmware updates so there is a possibility that this problem is due to some corrupt caches that are still being used by the new system. The thing about caches is that they can be deleted without adverse effects on the performance of your device, ironically, deleting them from time to time especially after firmware updates may even improve your phone’s performance as the new system will create new caches that will replace them. Here’s how you do it…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once the phone has rebooted, try to view your messages or open the app and see if the problem still shows up and if so, then the next step is your last resort.

Step 5: Backup your data and files and do the Master Reset

This, of course, will bring your phone back to its factory default settings. For problems like this, a reset is very effective. However, it always has to be the last procedure you should do after trying the first four procedures because of the hassle in backing up your data as well as restoring them after. In your case, it seems like you are left with no other choice but to do this. Here’s how…

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

That’s all you have to do in order to fix this problem or get rid of this error message.

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