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How to fix Samsung Galaxy S7 Edge “Unfortunately, Messages has stopped” error message and other texting issues [Troubleshooting Guide]

The error “Unfortunately, Messages has stopped” with your #Samsung Galaxy S7 Edge (#S7Edge) commonly occurs when launching or using the messaging app. We will be focusing on how we can remove this annoying error message from your device because obviously, you cannot communicate through texting when it keeps popping up every time you open the messaging app.

We recommend to continue reading this post to know more about the issue and how to perform a basic troubleshooting  procedure to handle the issue and avoid it from coming back. You can then bring your device to a tech if after performing all necessary steps to narrow down the issue didn’t work.

To know if your concern is one of the issues I tackled here, here is the list of the problems in this post. Click on the link to jump to a specific problem or section:

Before going any further, though, if you want to find other solutions for the issue just visit our Galaxy S7 Edge troubleshooting page, you can find several related issues that we addressed and follow the procedures. Or you can connect with us by filling up this form and we will give our best to give the most appropriate solutions of your device’s issue.

Troubleshooting Galaxy S7 Edge that shows “Unfortunately, Messages has stopped” error

Problem: I had this error message for awhile now, it’s giving me an error message “Unfortunately, message has stopped” everytime I try to open my message.  I can’t use it so I installed another messaging app called Chomp SMS from Google app store. This is a nice app but I used to the original, i will have it removed if the messaging app will be fixed. I looked all over the internet to find answers but none was working. Is there still a fix to this? I would appreciate help. Thanks.

Solution: To begin with, it’s great that you’ve installed a third-party app to continue sending and receiving messages. Now, we can remove the third-party messenger app causing problem from our list of possible culprit and focus on the remainder. But, it doesn’t mean that we can get rid of it totally because there are other third-party apps that can trigger an issue.

Clear Cache and Data of Messenger app

Now, if the issue happened after installing a new software update, it could be some the files are corrupted or damaged during the process. The best thing that you can do now is to manually remove it to refresh the apps cache and data and create a new one. Here’s how:

  1. Go to Settings
  2. Tap Applications
  3. Tap Applications Manager
  4. Make sure that you are in ALL tab, just swipe left or right.
  5. As I mentioned above, take note of the error message to search for it. Now, search Messaging app, then tap it
  6. Tap Clear cache
  7. Tap Clear Data
  8. Go back to Home screen. That’s it!

Try launching your default messaging app again and see if there’s progress.

Boot to Recovery mode and clear cache partition

In case clearing the cache and data didn’t work, then we recommend booting to recovery mode. This is another diagnostic mode that can possibly resolve  any minor issue. It is recommended to perform this procedure especially after a system update because it’s possible that old temporary files will be corrupted during the process but, not all the time. Here’s how to boot up in recovery mode:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.

If your device was successfully booted in this mode, then you can go ahead and perform wiping the system cache partition. It’s similar to clearing the cache and data of individual app but the only difference is you’re clearing the system cache.

  1. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  2. Once highlighted, you may press the Power key to select it.
  3. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  4. Wait until your phone is finished wiping the system cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  5. The phone will now reboot longer than usual.

Master Reset your Samsung Galaxy S7 Edge

If all fails and didn’t resolve the issue, you can proceed and perform a reset to your device. It basically clear all files and restore your device back to manufacturer’s default. But, before performing this procedure, make sure that you have done making backups to all your important files and save it to a separate storage device like SD card. Flash drive or PC. Once you’re good to go, then follow the steps below:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Bring it to a Tech

After performing a master reset to your device and the issue still remained, it’s time to visit a tech to handle the issue. Now, I don’t think this is no longer a minor issue because all troubleshooting procedure didn’t fixed it. There might be something wrong with the device system or it could be a serious software issue.

Samsung Galaxy S7 Edge won’t close open apps, error message appears

Problem: When I try to close open apps from home bottom as usual now I get a message saying that the android.comui sister has stopped working. Therefore I can not close working apps. Turned off pho6 several times but no help.

Solution: This issue is pretty much the same above, but don’t take it lightly because it might be a serious issue that could give more damage to your device. Since you’ve done restarting your device and it didn’t help, then go ahead and boot your device to Safe mode.

Boot your Samsung Galaxy S7 Edge to Safe mode

If you haven’t done this before, the Safe mode is a diagnostic mode used to determine if the issue is caused by a third-party app. It will temporarily disable all third-party and run only the pre-installed app but, you can still use the basic tool while in this mode like calling, receiving call or text; you can easily remove any suspected apps as well. Here’s how to do it:

  1. Turn your Galaxy S7 Edge off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7 Edge’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

You can use your device the normal way that you always do, then see if the error message is still showing.

Configure the settings of your launcher

If you are using a different Android launcher (e.g. Nova, Google now, Apex, Buzz, etc.) make sure that you carefully configure all the settings. There were reports that some of these launchers colliding with the default launcher and caused an issue, some commented that uninstalling the other launcher help fixing the issue. It’s great to use these launchers, with it’s fancy design and easy to use interface but some are not that stable.

But, if you are using the default, then there might be a problem with it. You can try and clear cache and data of the System UI. Here’s how to clear cache and data : Go to Settings > Applications > Applications Manager > Swipe from right to go to ALL tab > Swipe down and locate ‘System UI’, then tap it > Tap Clear Cache > Tap Clear Data.

Once you’ve done it, go back to Home screen and do the things that you normally do and see if the error message still appears.

If the error message still remained, then follow the rest of the procedures above (“Unfortunately, Message has stopped” error message) to narrow down the issue. Otherwise, bring your device to your local service center and let the tech handle the issue for you to avoid adding more problem to the device.

Galaxy S7 Edge force closes the Messages app

Problem: Hi, for some reason my Galaxy S7 Edge cannot open the app for messaging. It doesn’t give me an error or something, it just closes it. It happens every time I open the app or try to view a message. As a result, I never texted for like a couple of days already and the messages I received, I haven’t read them yet. Can you guys help me out? Thanks.

Troubleshooting: I am not sure if this problem occurred after an update but let’s take that route to troubleshoot your phone and see if we can fix the issue. Here’s what I suggest you do and why…

  1. Reboot your phone in safe mode and try to read your text messages from there. By doing so, you will be running your phone in diagnostic state wherein all third-party apps and services are temporarily disabled. You can immediately tell if one or some or some of your downloaded apps is causing this problem because if so, you should be able to use the Messages app without any problems at all. The step-by-step guide on how to boot your phone in safe mode can be found in the second problem, just above this section. You can try to clear the cache and data of the suspected apps or just uninstall them.
  2. Clear the cache and data of the Messages app. Assuming the issue still occurs even in safe mode, then this should be the next this you should do. Clear the cache and data of the Messages app to reset it back to its default settings. Remember, we’re not actually dealing with a service-related issues such as difficulty in sending or receiving messages, rather, we’re dealing with an app problem involving the Messages app and this method alone has a high probability of fixing the problem.
  3. Try deleting the system cache especially if the problem started after an update. There is always a possibility that some system caches get corrupted during and after a firmware update and if this problem started after the system got bumped up, then we have to rule this possibility out. You have to boot your phone up in recovery mode and then wipe the cache partition since that’s average users can do. The step by step guide on how to do this can be found in the first problem.
  4. Perform Master Reset if the problem remained after wiping the cache. This is your last resort and will probably fix the problem. However, it always comes at the end of the troubleshooting because you need to backup your data and files as they will be deleted and can no longer be recovered after the reset. The steps on how to do this can also be found in the first problem.

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