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How to fix Samsung Galaxy Note 5 “Unfortunately, Email has stopped” error after an update [Troubleshooting Guide]

The #Samsung Galaxy Note 5 (#Note5) is yet to receive the anticipated Android 7.1 #Nougat update but services providers and carriers in the U.S. already rolled security patches and updates in preparation for the big one.

We have received quite a lot of complaints from our readers who own this device as they’ve encountered errors shortly after the update. One of the errors is the “Unfortunately, Email has stopped” which occurs once the Email app is opened.

I might be just an issue with the app itself or with the system and email messages have nothing to do with it. What happens is that when messages come in, the owner may tap on the notification to read it and during which, the Email app is called upon by the firmware to open the message and the error shows up. It may seem like the message triggered it but no.

So, if you are one of the owners of the Note 5 and recently received an update that resulted to this kind of issue or a similar one, then continue reading so you’ll understand why it even occurs and learn how to troubleshoot your phone. Knowing what the problem is and what causes it will help you find a solution.

But before we jump right into our troubleshooting, try to visit our troubleshooting page if you happen to have a problem that’s not the same as the one we’re trying to fix here. We have already addressed hundreds of problems since the phone was released and odds are that there are already existing solutions to your problems. Find ones that are similar with yours and use the solutions and/or troubleshooting guides we suggested. If they don’t work for you, then contact us by completing our Android issues questionnaire.

Troubleshooting Galaxy Note 5 that keeps showing “Unfortunately, Email has stopped” error

We will try to find what the problem is by using deductive troubleshooting. It means that we will have to rule out one possibility after another until we can reach the end of the line. So, to begin our troubleshooting, here’s what you have to do…

Step 1: Reboot your Galaxy Note 5 to see if it’s just due to a simple firmware or hardware glitch

Glitches happen all the time and they’re either minor or complex ones. Reboots often fix minor glitches so it’s imperative that when the error occurs, especially if it’s the first time you’re seeing it, reboot your phone at least a couple of times. If it still occurs after the reboots, then the next step might give you more answers.

Step 2: Restart your Galaxy Note 5 in diagnostic state

It means that you have to reboot your phone in a state wherein only pre-installed apps and services are running and that’s the safe mode. In so doing, you can immediately tell if your downloaded apps have something to do with the problem. So, follow these steps and see what happens next…

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Once in safe mode, try to open the Email app and view or compose new emails to see if the error still shows up. If it doesn’t, then it might have been caused or triggered by one or some of your downloaded apps, however, if it still shows up, then it might be a problem with the email app or the firmware itself.

Assuming third-party apps have something to do with it, then find those apps and uninstall them one by one until the error won’t show up anymore.

Step 3: Clear the cache and data of the Email app

You only have to do this if the error still shows up when you open the email app in safe mode. In this step, you are trying to rule out the possibility that it’s an issue with the app itself and this is how you do it…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Email.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK to delete downloaded messages, login information, settings, etc.

After doing this, you will have to setup your email account again, so do that and see if the error still occurs and if so, proceed with your troubleshooting but this time, aim for the firmware.

Step 4: Try deleting the system caches as they might have been corrupted

Only a few know the importance of the system cache and how they affect the performance of the phone when they get corrupted. More often, a system cache will be corrupted during or after an update and when the new firmware continues to use the same cache, errors may occur or the system may become really slow.  Here’s how you wipe off the system cache…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Once the phone has successfully rebooted, try to open the email app again. At this point, the problem may have already been solved, however, if it remained, then you have no other choice but to do the next step.

Step 5: Perform the Master Reset on your phone

The reset will bring your phone back to the original configuration or factory defaults. The newly-installed firmware, however, will remain even if the phone is reset but your files and data will surely be deleted so make sure you back them up before following these steps.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope that this troubleshooting guide somehow helped you fix the problem and get rid of the error message. Remember, another firmware update will come in a next few weeks and you may still encounter this issue by then.

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