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Screen of unlocked Sprint Galaxy S7 keeps locking out, how to edit contacts list, other issues

As we welcome 2017, we bring you another list of #GalaxyS7 issues that we’ve collected over the holidays. Some of these issues are unheard of before so we hope that our suggestions will be helpful to both users mentioned here and the entire Android community.

Below are the specific topics we cover for you today:

  1. Screen of unlocked Sprint Galaxy S7 keeps locking out
  2. Galaxy S7 keeps rebooting on its own
  3. How to edit contacts list in Galaxy S7
  4. Galaxy S7 keyboard becomes laggy when typing inside DragonSoul in-game chat
  5. Galaxy S7 wifi won’t turn on
  6. Galaxy S7 “share” menu keeps showing 4 preselected email contacts after an update | How to add image to a contact in Galaxy S7

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Screen of unlocked Sprint Galaxy S7 keeps locking out

I just purchased an unlocked Sprint S7 phone. I tried to check if the phone is ok. I went through all the setup and access Wi-Fi. All seems ok but when I locked my phone, I cannot screen unlock it. I panic and did factory reset. I then setup the screen lock again and tried different type (pattern, pin, password). All of them doesn’t unlock screen once it is locked. Then I can feel the phone is heated up. The only screen lock that works is swipe. The symptoms are: screen locked, type in password, screen then seems try to unlock, the Wi-Fi connection is made successfully, then screen went black for a second, then screen went back to screen lock again. For pin or password screen lock type, it doesn’t matter what I entered, the above sequences are the same. No warning that wrong password. For pattern screen lock type, i can see if I gave wrong pattern, it stated wrong pattern until I entered the correct pattern. But then it go to the same issue as stated above – back to screen lock. For now, I don’t know whether this phone is working properly before I switch my SIM from other phone to this. Help!! — Benjamin

Solution: Hi Benjamin. The issue your having is clearly not a good sign of normally working Galaxy S7 so if you can still return it, we strongly suggest that you do so as soon as possible. We can’t think of any solution to tell you as we have no way of knowing what the exact cause is. While it does look like a software problem, we can’t think of any solution for it. The problem may be caused by a bug after the phone’s software was modified to unlock it. Keep in mind that CDMA phones like the ones from Sprint and Verizon can be problematic when used in other networks. There may be other issues that you haven’t encountered yet at this time so you’re better off getting yourself a refund than having to suffer through the issues later. Software of CDMA phones are inherently difficult to modify and some modifications can lead to bugs. Some functions like sending and receiving SMS and MMS, mobile data connection, making and receiving voice calls may not also work when you use the device on other networks so good luck with that.

Problem #2: Galaxy S7 keeps rebooting on its own

DEAR SIR, I HAVE A SAMSUNG GALAXY S7 EDGE AND MY PHONE HAVE THIS SUDDEN RESTARTING ISSUE, LIKE OVER MORE THAN 2 MONTHS. WHEN I USE MY PHONE LIKE NORMAL IT’S RESTARTING ON ITS OWN. I TRIED TO CHECK THIS ISSUE AND ONE THING I FOUND WAS 1) WHEN I CHANGE MY PHONES THEME TO SOME THEMES IN THE THEMES STORE, THIS RESTARTING HAPPENS AND WHEN I PUT SOME OTHER THEMES, THE RESTARTING WILL BE REDUCED TO LIKE 1 OR TWO TIMES A DAY. SO IT HAS REDUCED TO THE NUMBER OF TIMES IT’S REBOOTING ON ITS OWN. PLEASE KINDLY REPLY FOR MY ISSUE. THANK YOU. — ROSHEN

Solution: Hi Roshen. The first thing that you want to do here is to check if the problem is brought about by a third party app or not. You can do that by observing the phone while it’s running on safe mode. The observation period should be at least 24 hours. This will give you more than enough time to compare the behavior of the device vs to when it’s not on safe mode. Remember, safe mode blocks third party apps and services. If the phone won’t restart on its own during the observation period, that means that one of your apps or themes may be to blame. To identify the culprit, you must uninstall all third party apps individually until you notice that the issue is gone. This means that you have to observe how the phone behaves after every uninstallation. To boot the phone to safe mode, follow these steps:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

If nothing changes even when the phone is in safe mode, your next best move is factory reset. Restoring all software settings back to default is a good way to see if this issue is due to an app or software bug. Make sure that you don’t reinstall your apps immediately after a factory reset. Let your phone run for another 24 hours without any apps so you’ll notice the difference. If your phone won’t restart on its own for the entire day, that’s proof that you must prune the list of your apps further. You may have to refrain from installing any third party app for the moment until you can be sure which of them is the culprit.

On the other hand, if your phone continue to reboot on its own, you must consider having it replaced.

Problem #3: How to edit contacts list in Galaxy S7

When I send an email, the recipient sees the label as, instead of [email protected] or Robert Coluccio, RobinFreddie. RobinFreddie is some dumb name I made up for a Youtube account years ago. I notice that if I send an email to myself, when I enter my email address into the TO: box, RobinFreddie appears instead of my email address. This is a business phone and I need to get rid of the RobinFreddie label. I can’t find it written anywhere to delete or edit, and I am ready to toss the android phone over it. — Robert

Solution: Hi Robert. You must work on your phone’s contacts list to resolve this issue. One of your accounts (we suspect it’s your main Google account) must have “RobinFreddie” as an entry still so you must either delete or edit it.

The first thing that you want to do is the following:

  1. Open the Contacts app.
  2. Tap MORE.
  3. Tap Settings.
  4. Check what contacts are enabled under “Contacts to display” section. If this section specifies only 1 account, then you must take note of it because you’ll check it later. However, if it says “All contacts,” then you’ll need to invest some time going over each of your account later to look for the “RobinFreddie” entry.

Once you’ve identified what contacts list “RobinFreddie” belongs, you can then edit the said list so you can either delete or edit the entry. For example, if RobinFreddie belongs to your Google account, you can then try to edit your Google contacts list using your computer by going to https://contacts.google.com/. Then once you either deleted or edited the entry from your Google contacts list, you then need to ensure that you sync the changes to your phone to reflect the action that you did. This is done by doing the following:

  1. Open Settings app.
  2. Tap Accounts.
  3. Tap Google (or whatever account you changed earlier).
  4. Tap the email under Accounts section.
  5. Tap sync Contacts.
  6. Wait for the phone to finish syncing.

Keep in mind that each of your contacts list may be under a different account (your AOL email account for example) so make sure

  • that you edit the list properly (you may need to login to the web version of your AOL account to do this), then
  • sync any changes on your phone.

Problem #4: Galaxy S7 keyboard becomes laggy when typing inside DragonSoul in-game chat

Hello there Android Guy. I’d greatly appreciate some assistance here or some general advice at the very least on whether this is more likely to be an issue with the OS used by Samsung, an issue with my phone specifically, or the app in itself.

Now as to the issue I’m experiencing, is that when I’m on this game app called ‘DragonSoul’ and I use the in-game chat to talk, the keyboard works rather laggy and eventually the game crashes, often within less than 5 words making for example, talking to the in-game guild, a rather big pain in the ass. I use an S7.

I’ve had quite a number of games on my mobile phone before and I’ve not had any issues thus far. I have talked to a forum volunteer of DS and he has directly suggested that it is due to the fact that Samsung uses a modified version of the original Android, and that this specific version must have issues with the game. What is your input on this? if you do have any. Thank you very much for your time. — Christopher

Solution: Hi Christopher. This is the first time we hear about this particular issue for this game so we can’t say if it’s a game-related issue or something else. The best thing that you can do is try some software hacks to see if they’ll work. We suggest that the first thing that you want to do is clear the cache and data of the apps involved — the DragonSoul app and the default keyboard app. Wiping the game’s data will erase whatever game progress that’s saved on the phone. If you have any game specific data, they may be deleted so try to see if you can back them up somewhere before doing this step.

To wipe an app’s cache and data, follow these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If this process won’t help you at all, talk to the developer of the game for more assistance.

Problem #5: Galaxy S7 wifi won’t turn on

Hey I think it is great that you will take any sort of questions! The problem I am having is that my S7 will not turn on wifi at all. When I go to wireless settings, it shows the adapter is off and when I try to slide it to the on position it shows green and the word on for about 1 second before sliding back to the left, turning gray and showing the word “off” again.

I have done factory reset but nothing seems to help. I believe I am using the most current software. I even remove the back of my phone to make sure all the connections were good on the motherboard or at least look too good to me. all the help I find online seems to be about not being able to connect to Wi-Fi where my problem is the Wi-Fi refusing to turn on at all. Any help is great! — Ryan

Solution: Hi Ryan. If wifi feature won’t turn on at all, there may be a hardware malfunction somewhere that causes it. For example, it has been observed in other Samsung S models that when an antenna gets damaged after an accidental fall or water exposure, wifi won’t work at all. This type of issue can’t be fixed by a software tweak so you should start considering how to get a replacement unit. That factory reset did not help at all is another proof that this problem is not software in nature. Try to contact Samsung so they can check the hardware and tell whether or not the phone can be fixed, or if it needs replacement.

Problem #6: Galaxy S7 “share” menu keeps showing 4 preselected email contacts after an update | How to add image to a contact in Galaxy S7

Hi there! I have an S6 and since the Marshmallow update, my “share” menu has preselected recipients, all four being email contacts that I temporarily used while completing a course. I sought advice from a rep with my carrier (Bell Mobility) on how to remove these four contacts that I did not choose but she couldn’t figure out how to do it. It’s annoying to say the very least as 99% of the time, I share my photos or webpage addresses with my messaging contacts and not my email contacts – especially those I no longer use!! I even have to swipe to the next screen to choose the messaging option before I even get to choose my contact – why is that, Samsung? Can you kindly look into this issue and advise me on what steps I can take to remove these prechosen recipients that appear in my “Share” menu? I’d be ever so grateful!

Oh, speaking of contacts, is there a way to reattach contact images that would appear with the person’s name? I noticed that disappeared as did the option to choose the texting background (even the S3 had that). The update seemed to have messed around with many things (cropping photos now takes forever) like the color configuration to the point I could no longer use the gold display app but the contact recipients issue is definitely my sore spot hands down! — Torimilley

Solution: Hi Torimilley. The only solutions that we usually suggest for post-update issues are 1.) wiping the cache partition and 2.) factory reset. Any of these two should help you fix the problem. If you haven’t tried them yet, we suggest that you do so as soon as possible. Below are the steps on how to do them:

How to wipe the cache partition on a Galaxy S7

  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

How to factory reset a Galaxy S7

  • Create a backup of your irreplaceable files.
  • Turn off your Samsung Galaxy S7.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  • Once highlighted, you may press the Power key to select it.
  • Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  • Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  • The phone will now reboot longer than usual.

To attach a picture for a certain contact, follow these steps:

  1. Open the Contacts app.
  2. Find the contact you want to edit.
  3. Tap EDIT.
  4. Tap camera icon beside the contact’s name.
  5. Select Image or Take picture.
  6. Select or add a picture.
  7. Tap the image, then select DONE once finished editing it.
  8. Tap SAVE.

 


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