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Galaxy S7 “Messages not responding” error, freezes when creating SMS or searching in Google, other issues

Hello Android community! We have for you today a slightly longer post in order to accommodate 7 #GalaxyS7 issues. We hope that you’ll find our solutions helpful. For newcomers to our blog, don’t forget to visit our main Galaxy S7 troubleshooting page.

Below are the topics we cover for you this day:

  1. Galaxy S7 messaging app not working properly | Galaxy S7 “Messages not responding” error
  2. Galaxy S7 Edge keeps freezing | Galaxy S7 edge freezes when creating SMS or searching in Google
  3. Galaxy S7 screen remains black | Galaxy S7 is overheating and has black screen of death issue
  4. Galaxy S7 won’t power back on after uninstalling Google Services updates
  5. Galaxy S7 Chrome browser keeps showing Booking.com page
  6. Solution to Galaxy S Voice cannot be turned off issue
  7. Water damaged Galaxy S7 won’t charge anymore

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy S7 messaging app not working properly | Galaxy S7 “Messages not responding” error

Hey, so I have the Samsung Galaxy S7 Edge. I got it when it first came out. I’ve been a Galaxy user for some years now. The S6 Edge was great. However, within a few months of getting the S7, I’ve been having issues with the messaging app. It’s only been getting worse. I haven’t had the time or desire to deal with my service provider and try to get a replacement or looked at. But basically it just acts up randomly. Sometimes it will have issues with getting delivery or read receipts. Sometimes it will have issues even sending messages, even if I have full 4G service or WIFI service. Other times it has issues when I receive a message. A notification pops up saying “Messages Not Responding” which leads to me not getting an actual text notification. It won’t even show on my notification bar as if I have a new message. It only shows on the actual Messaging icon that I have an unread message. When it does this, if I’m in the middle of replying or typing a message and someone sends me one, the app closes as if it crashed, and I have to re-type the message.

My husband has the same phone, we are under the same service, and he has exactly the same issues. We actually had to get his phone replaced three times when we first got it because within a few days, he got a pixel line across the screen without any injury to it.

I’m starting to wonder if it has to do with our service provider, but I doubt it. Any suggestions of what it could be? I don’t have many social media or game apps. I don’t download much to say it’s a bug. My main uses with my phone is calling, texting, calendar, bill paying, occasional chrome usage. Nothing crazy. Is it a malfunction in the phone? I know Samsung had a rough year with the Note 7, not sure if S7 Edge suffered as well. Please let me know if you’ve heard of this occurring before and what helped. Thank you. — Lesdy

Solution: Hi Lesdy. We’ve been using Galaxy S7 and S7 Edge as well and so far, we haven’t noticed any messaging-related issues. If you are using your carrier’s messaging app and not the Samsung messaging app, the problem may lie on that particular app only. That two phones have the same exact issues from the same provider is too much of a coincidence. This is either a firmware/operating system problem, or, as we said, an unknown issue with a particular app. Either case, you must work with your wireless carrier for a permanent fix.

The most that you can do can do in this case includes:

  • wiping the cache and data of the problematic app
  • making sure that ALL apps and operating system are updated
  • performing a factory reset
  • using another messaging app

To wipe the cache and data of an app, follow these steps:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

Doing the steps above should fix usual bugs linked to a particular app. If nothing improves after you’ve wiped the cache and data of the problematic app, you want to make sure that everything is updated. This means checking Google Play Store if some apps needs updating or not. You also want to ensure that the operating system is updated by going under Settings>About device>Software update. Once everything is updated, observe the phone for a few days.

We are assuming that you only install apps from Google Play Store. If you are more adventurous when it comes to apps and  fond of getting ones from third party sources, it’s your responsibility to ensure that they are compatible with your phone. Installing third party apps are only advised for advanced Android users, those who are aware of risks involved in doing it and know how to fix things should problems arise. Keep in mind that even tech savvy users can still encounter problems when using apps from third party sources. So, if you can’t tell what’s the difference between rooting and flashing (or haven’t heard them before), don’t even try apps from third party sources as you will most likely encounter problems than convenience.

Factory reset can fix problems due to bugs with the operating system. What it does is restore all software and pre-install apps settings to their default, original state. If a glitch has developed after you’ve unboxed the phone for the first time, factory reset should take care of them. In other words, everything in the phone’s software environment will be modified back to their original state, default state. Thus, it’s highly recommended that you don’t re-install apps right after a factory reset so you can observe how the phone behaves. This is the only way to check whether or not the problem is software- or hardware-related. If the issue is on the hardware department, it should occur before and after a factory reset, even when you don’t install anything yet. For reference, below are the steps on how to do a factory/master reset:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problems caused by bad apps can return after a factory reset, if you install the same set of apps again. If you think that an issue is app-related, you must try to isolate the culprit by observing the phone after you install each app.

Finally, if the same messaging app keeps giving you headache, why stick to it? In today’s digital world, there are usually a lot of alternatives for everything. If you are using your carrier’s messaging app and it’s buggy, try using the native Samsung messaging app, or install a third party one from Google Play Store. You don’t have to waste your time fixing a problem that may be beyond your ability to solve.

Problem #2: Galaxy S7 Edge keeps freezing | Galaxy S7 edge freezes when creating SMS or searching in Google

Hello. I have a problem with my Samsung Galaxy S7 Edge, that problem is freezing. It freezes when I write messages in Messenger, Google search or somewhere, even here while writing to you the screen has froze one time for a while. When screen freezes, I can’t use my phone few seconds ~5 seconds minimum, can’t touch any button, no reaction. After few seconds it unfreezes and then write in for all symbols what I touch when was froze. Few times that freeze was when I use camera and trying to change settings, I pushed on settings button and it froze. I tried to reset phone, do a factory reset, but that freezing still stays. Would love to get some information about that problem. can fix without opening phone, because it very expensive. Thank you for your time, and sorry for my not perfect English language. Best regards from Lithuania. — Linas

Solution: Hi. Like troubleshooting most Android problems, you must first start with doing software troubleshooting in order to isolate the cause. That said, we want you to do the usual dose of software solutions so you will know whether or not the problem lies on the software or hardware. The logic is that if all software solutions won’t work, the problem must be on the hardware department.

Refresh the system cache

The first thing that you want to do is to wipe the cache partition. This will ensure that the phone uses fresh system cache by deleting a possible corrupted one first. Sometimes, app or system update installations corrupt makes the system cache outdated. A corrupted system cache can lead to some apps behaving erratically. To force the phone to build a new cache, you simply need to delete the current one. Here’s how to do that:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Observe the phone in safe mode

Should the issue persists after wiping the cache partition, the next best thing to do is to see if one of the third party apps is to blame. This is done by restarting the phone to safe mode. Safe mode blocks third party apps and services from loading. This means that only pre-installed apps will be running. If the phone will work normally, without freezing, while safe mode is enabled, that’s a confirmation of our hunch. Here are the steps on how to restart your S7 to safe mode:

  • Turn your Galaxy S7 off.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Safe mode won’t identify the particular app in question so you must do further trial-and-error isolation. You want to uninstall apps individually and observe how the phone behaves after every uninstall.

Update firmware and ALL apps

Developers try to improve their products (that includes the operating system) by releasing patches/updates from time to time. Make sure that you don’t pass up on any update, whether for the firmware or apps.

Wipe the phone clean with factory reset

Factory reset is a powerful software solution that designed to restore the software environment of a device to its known, working state in one clean swoop. This is done by restoring the operating system to its original factory state and by deleting all user data kept in the phone’s internal memory. If a bug or glitch has developed sometime after you installed your apps or updates, factory reset should wipe them out in one blow. It is, thus, expected that the phone should run normally after you performed this action. In your case, It is also imperative that you observe the phone for at least 24 hours before installing something so you’ll know the difference. If the phone will act normally during observation period, which means that no freezing occurs, that’s a sign that an operating system update or one of your installed apps was the reason for the problem. If, on the other hand, the phone continues to freeze during observation period, that’s an indicator that there’s an unknown hardware malfunction behind the trouble. In this case, you want to submit the phone to Samsung so it can be repaired or replaced.

Problem #3: Galaxy S7 screen remains black | Galaxy S7 is overheating and has black screen of death issue

Hi. I have the black screen of death. I arrived home from a night shift having used my phone for maybe 10 minutes tops from a full charge. The phone itself was extremely hot to the touch and had a black screen, no lights, nothing. When I woke up, the phone had cooled down but still nothing. I tried to charge it but as soon as I plugged it in, it just started to become very hot again. I then looked online and found your website but despite trying to reboot it, it remains black. In your posts, you don’t mention phone temperature. I just wondered if you had any thoughts. I’m sorry I’m guessing at the Android version. Thanks in advance. — Frankie

Solution: Hi Frankie. There are a few variations of black screen issue in Android phones so their causes can also vary, depending on the circumstances. If your phone’s screen remains black and unresponsive despite showing signs that it’s powered on (as the LED light is on, it rings when there’s incoming calls, and vibrates during reboot), the problem must be related to the screen only. If the phone appears dead as there are no signs that would indicate otherwise, you may be facing a general hardware problem, or may be just a bad battery issue. That your phone is also overheating seems to indicate that there’s a bad hardware behind the trouble. Sometimes, failure to boot can even be caused by a simple bad power button so we recommend that you have the phone’s hardware checked, especially if you’ve already tried booting the phone to different modes (safe mode, Odin mode, recovery mode).

Problem #4: Galaxy S7 won’t power back on after uninstalling Google Services updates

First off, I had to uninstall updates from Google Services since it kept causing stuff to popup. Some said “Google services has stopped” and another message but i forgot what that one said.

First i cleared the cache but then that caused the popups to appear more. Finally i stopped it by uninstalling the updates. My phone was going completely fine now. Until one day while i went on my Instagram; my screen froze. I restart it. My phone turned on but it stayed on the logo screen. It wouldn’t fully turn on. I told my mom and she told me to reset it but i didn’t want to since i didn’t have any of my drawings backed up anywhere.

So i went on my phone and there was a download and restart thing. I didn’t want to restart so i clicked that download thing. I had no idea what it was for. It didn’t do anything. After that, I can’t restart my phone anymore. Its stuck on that download Android thing. I gave my Ma my phone to fix it. She tried to download something into it  but it didn’t work. It kept saying error or it didn’t realize it was my phone. I don’t know so I tried other things like take  hold the buttons. I literally tried all the things i can do. Nothing worked. I know it’s my fault. I didn’t know it would do this to my phone. It does still charge up. I don’t know if that means my phone is still fine and can be fixed but in another way that i can’t do. Can you please help? I want to draw. Or at least get my pictures and drawings back. If you can’t do that, it’s fine. I just want my phone on. My family literally doesn’t have no money to get it fixed or to buy a new one. If you can’t contact me here. Message me on my Instagram dm. — Mew

Solution: Hi Mew. Your issue is similar to that of Frankie, minus the overheating so kindly refer to our suggestion above. Basically, what you want to know right now is if you can still power the phone back on. Since the phone does not boot up to normal mode at this time, the only chance you get is to try other modes. Below are the steps that you should try. Remember, if your phone’s screen remains black or the device completely becomes unresponsive, bad hardware must to blame.

Boot to Maintenance mode:

  • Charge the phone for at least 30 minutes.
  • Turn off the phone.
  • With the phone turned off, press and hold the Power and Volume Down Buttons at the same time
  • Continue holding these Buttons until you see the special maintenance boot mode screen.
  • Release both the buttons.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Problem #5: Galaxy S7 Chrome browser keeps showing Booking.com page

Hi there. I have a Samsung Galaxy S7 using Chrome as my default browser. A couple of months ago we were having a weekend away & I downloaded the Booking.com app to keep details of our hotel. After the trip I deleted the app. The problem I have now is that whenever I open Chrome, it always defaults to the Booking.com page. I have deleted the app from my Play Store account & cleared my browsing history & bookmarks but it still keeps appearing. Is there anything I can do as, although it is not a major problem, it is starting to get annoying. Thanks. Best Wishes. — Brett

Solution: Hi Brett. There are two things that you can try here. Either you can fix the issue by wiping the cache and data of the Google Chrome app, or you can do a factory reset on the phone in order to remove all traces of Booking.com app. Please refer to the steps above on how to do these potential solutions.

Problem #6: Solution to Galaxy S Voice cannot be turned off issue

Hi dear Android helpers. I would LOVE some help with my phone!

Phone: Samsung Galaxy S7 edge.

Problem: I enabled the S Voice in Swedish even though the phone said it could be a problem because S Voice doesn´t exist in Swedish, which is my language settings on the phone. I also enabled it to work when the screen is turned off. And now I can´t disable it. It wouldn´t let me press anything on the screen. When I press anything it just says in a made up Swedish the name of the key and it doesn´t listen to my voice instructions in Swedish or English. So the only thing I can do on my phone right now is unlocking the screen. I want to disable the S Voice (or voice assistant it said when I enabled it). I read the other instructions you gave others on the matter already but it is not the same problem.

AH, I just solved the problem!! I made the screen black and then when pressing the home key a message about the voice assistant appeared and I double clicked it and THEN I unlocked the screen and I came to settings for the voice assistant, and then when by double clicking my way to the disable button and then double clicking the disable button it worked!! Double clicking was the key! I just send this email in case someone else has this problem.

Thank you for helping everyone. — Caroline

Solution: Hi Caroline. Thank you for sharing to us your self-discovered solution for this particular issue. Although we haven’t documented an issue similar to yours before, we can see your point that your solution may one day be useful to others as well. Again, we appreciate your time and effort in letting us know about this problem and solution.

Problem #7: Water damaged Galaxy S7 won’t charge anymore

Hi. The story is a bit longer, sorry. About 1 month ago i was outside at -40°C and when i came home my Samsung Galaxy S7 wasn’t charging anymore, while the charger worked on other android phones. But after about 5 hours, it started to charge again and everything worked normal again until last week, where I was in a snowstorm and the phone again refused to charge normally and only showed the plug in sign over and over again and charged about 30% over night, while otherwise working just fine. One day later i poured water over my phone by accident and i started to charge again until yesterday. Now it shows a yellow triangle when i try to charge my phone. I have put my phone into dry rice overnight so any possible water would get absorbed by it. No sign of progress yet… The phone shows no sign of any damage i can see with my eyes. Do you have any idea what it could be? — Henrik

Solution: Hi Henrik. Water damage cannot be fixed by software solutions, which are the ones we can provide in this blog. The best thing that you can do right now is to bring the phone to Samsung or to any service center so they can check if the hardware can still be saved. The chance of making the phone work again depends on the damage inside the device. If water has touched sensitive motherboard components and corrosion has started to form, it’s only a matter of time before the phone gets permanent damage. You can’t obviously do a software hack for this situation so stop whatever you plan to do with it and seek professional help right away.

 


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