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Galaxy Note 5 won’t boot up after leaving it charged overnight, S-Pen no longer pops up, other issues

 

Hello Android community! Welcome back to another #GalaxyNote5 post for this week. This post discusses 6 more Note 5 issues and how to fix them. Similar cases were already covered in our previous posts so don’t miss them out. You can also visit our main Galaxy Note 5 troubleshooting page for more issues we’ve documented so far.

For now, here are the specific topics we’re covering for you:

  1. Galaxy Note 5 stops charging and showing multiple issues | Galaxy Note 5 S-Pen no longer pops up
  2. Galaxy Note 5 won’t boot up after leaving it charged overnight
  3. Galaxy Note 5 battery not working properly due to third party app
  4. Galaxy Note 5 freezing and rebooting randomly
  5. Galaxy Note 5 button causing random reboot, freezing issues

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 stops charging and showing multiple issues | Galaxy Note 5 S-Pen no longer pops up

Good afternoon. I recently ran into a curious problem with my Samsung Galaxy Note 5. I bought the phone about a year ago now and it had been working well, until yesterday. I first realized there was a problem because when I went to charge my phone, though the battery icon showed that it was charging, no notification popped up like it usually does telling me how much more time before it is fully charged. Then I found out that when I pull down the notifications bar from top, I am unable to select the top right two icons on the screen which are the “gear” for the settings and the “down arrow” to expand the menu. Later that day, I double pressed the home button to open up the camera app and it wouldn’t respond. Double clicking does nothing. In addition, when I press the icon to the left of the home screen, which opens up a view of all the apps used as well as the icon used for split screen, nothing happened. The icon lit up, but the window with all the running apps did not pop up nor am I able to enter split screen anymore.

Lastly, I tried using the S-Pen but the air commands no longer pop up when I press the button on the S-Pen. I have no idea what the problem could be and I would really appreciate your help. Thank you. — Steven

Solution: Hi Steven. First of all, we want to make it clear that multiple problems don’t just happen out of the blue. We can guarantee it ourselves, having been proud owners of multiple Galaxy S and Note series for several years now, that if you don’t tinker with the system that much, Samsung phones can last years. We still have a running original Galaxy S phone at this time although the battery is already beyond redemption. The point is, under normal use based in our experience, Samsung phones are extremely reliable. In your case, you must have done something that impacted the system negatively, or something must have changed the software environment, resulting to these multiple issues. Since you chose not to tell us significant history that might have led to these issues, all we can do is speculate.

That said, we think your Note 5 is experiencing a general hardware issue. The problems you mention here must have one and the same cause. What this cause is may not be fully known. Multiple issues are usually observed after a phone has been:

  • exposed to water,
  • exposed to extreme temperature (hot or cold), or
  • accidentally dropped resulting to unnecessary shock.

If your phone experienced any of these scenarios, don’t waste your time looking for software hacks. There’s nothing a software solution can do for a hardware malfunction. If, for example, you dropped the phone before, there’s a chance that the motherboard may have been damaged. Samsung phones may be built to withstand certain level of shock from a drop but they’re not totally shock-proof. In some cases, devices can be dropped multiple times without showing any problems, while other similar models can be bricked permanently after only a single drop. In other words, accidental drop damage depends on the circumstances … and luck. The same is true for water damage. Even a tiny moisture can cause major damage, especially if corrosion sets in. to fix the issue, you must find a way to have the phone repaired or replaced.

If you are more adventurous when it comes to software modification and these issues happened right after you attempted to root or flash a software, we suggest that you restore the phone’s software back to default first. The exact solution can vary depending on what you did. If you simply rooted the device, a master reset may help. Here’s how it’s done:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

If you tried to run a custom firmware, you may be able to fix the problem by flashing stock firmware. Make sure to use the original firmware that came with your phone originally.

If you didn’t do anything at all, which means that the phone was never dropped, exposed to liquid or extreme temperature, nor modified in terms of software, your phone’s hardware may have simply failed due to some unknown reason. Like any hardware-related issue, we recommend that you seek the help of Samsung or your carrier so the device can be repaired or replaced.

Problem #2: Galaxy Note 5 won’t boot up after leaving it charged overnight

I had my second hand Galaxy Note 5 charging. I left it charging all night and the next day I didn’t really use it. I was so was shocked when I went to get it and it was dead. Plugged back in and charged out when got out the next morning it was still dead. I figured maybe the plug got shock lose by dogs. Plugged it back in but after a minute brings up the battery with the lightning bolt but three lightning bolt aren’t flashing. So I let it charge for hours and still dead. Tried volume down and power but it only takes and goes to a black screen and then back too same screen. What’s going on with my phone? is there anything I can do? Can’t afford to send it to be looked at. — Patrick

Solution: Hi Patrick. There are a number of possible reasons why your phone no longer boots up. Below are some of them:

  • bootloader is corrupted
  • battery is damaged
  • screen is not working
  • motherboard issue

Any of these items may be causing the problem right now and unfortunately, there’s only so much that you can do on your end. In fact, there’s only one thing that you can try on your level and that is to see if the device can restart to other boot modes. If, for example, your Note 5 can still restart to Recovery mode, you may still be able to fix the issue by doing either a cache partition wipe, or a factory reset. If you haven’t tried booting the device to different modes before, below are the steps that you can do:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If your phone remains unresponsive after trying all of these 3 boot modes, contact Samsung, your carrier, or retailer for repair or replacement.

Problem #3: Galaxy Note 5 battery not working properly due to third party app

Hello. So we bought two brand new Samsung Note 5’s directly from T-Mobile in Jan 2016. Mine is black and my wife is white. Because I hate the software auto-update function so much, I’ve installed the Disable Package Pro app on both phones to turn this annoying function off. Everything worked fine until a couple weeks ago. My phone started to act weird. As before, the phone was able to hold charge and function to like 5% of the battery. However, this time, from 20% to 15%, it takes like 3 seconds. Then the phone shows the low battery warning. About 4-5 seconds after the warning, the phone would shut off completely. If I boot it again, the phone still boots, the battery shows 0%.The phone itself then keeps restarting itself a couple of times until dead. I tested the phone in safe mode, and it seemed to work normal. I thought it had something to do with the 3rd party app or a glitch in the software. The weird thing is I had not downloaded any app in months. On the other side, my wife’s Note 4 has worked completely fine since day one. So yeah, I don’t know what’s going on. If you know what the problem is, please let me know. — B

Solution: Hi B. Don’t make things complicated. If you’ve tried observing the phone in safe mode (for at least 24 hours) and it appears to work fine, that’s a clear sign that one of your third apps is to blame. To fix the issue, you must identify the problematic app first by uninstalling apps individually. Make sure to observe the phone after every uninstall to zero in on the culprit. This will take some time, especially if you have many apps, but it’s the surest way to identifying a bad app. We say you try to uninstall the most recently installed app first.

Problem #4: Galaxy Note 5 freezing and rebooting randomly

Hello. I have a Samsung Note 5 with Telus, and a few weeks ago the device started rebooting randomly, freeze and working very delayed. Sometimes when someone was calling, the screen would go black yet the phone would continue to ring and the device would not let me answer the phone call. I have tried clearing the cache and completed a manufacturer reset. All of which did not work. I went into a Telus store. They looked it over and cleared the cache and said if this doesn’t work, there is nothing more they can try. They did suggest it could be related to firmware, but to be very careful when trying to do this myself because if not performed right, I could break my phone forever. *I made sure to backup all of my data I am trying not to buy a new phone until the new Note comes out, so if you have any advice I would greatly appreciate it! In the question below where it asks for Android version, I chose other because I do not know where to find that information. Thank you. — Jasmin

Solution: Hi Jasmin. The cause of this problem can either be a bad app or a corrupted firmware. If you simply re-installed the same set of apps after a factory reset without observing the phone, chances are one of the apps is to blame. Try to boot the phone to safe mode and observe how to it works for at least a day. If your calls work just fine and no random reboot or freezing happens while safe mode is enabled, that’s a confirmation of our hunch. Like B above, you must then try to isolate and identify the problematic app by uninstalling apps one by one.

To boot to safe mode, follow these steps:

  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

Keep in mind that random reboot or freezing issues can also be just signs of a deeper issue with a hardware component. If nothing changes and the phone continues to freeze or randomly reboot in safe mode, a bad hardware may be to blame. Consider sending the phone to Samsung or third party service center for repair or replacement.

Problem #5: Galaxy Note 5 button causing random reboot, freezing issues

Hello! It would seem my phone has spontaneously decided to brick itself. I found yesterday that the screen was black and the phone wouldn’t turn on. The phone was still on (the LED lit up) but it was totally unresponsive. I performed a soft reset. When I then went to turn it on, I arrived at a screen telling me that installing a custom OS was a dangerous process and asking me if I would like to do so. so naturally, I backed out. The next several times I started the phone, I’d either go to this screen or get stuck on the boot screen with the Samsung Galaxy logo and have to soft reset. I eventually managed to get the phone to start booting into safe mode, but it still freezes on the boot screen when I do this.

My only idea as to why this might all be happening involves my case, the Griffin Survivor. It doesn’t fit perfectly and sometimes, the side buttons get held down, which can cause some issues. This made me think it could be a hardware issue button with a bent volume down button, but the phone crashes even when I’m booting into safe mode by holding the volume up and home buttons. I’ve reset the pone countless times and I’m worried that it’s only making matters worse. Help! — Andrew

Solution: Hi Andrew. One of the reasons for random reboot and freezing issues can be a bad hardware button. If a case like a Griffin Survivor does not fit well, especially around the buttons, it can eventually damage the button and the other associated components of that button. Since software solutions do not appear to make any significant improvement, we suggest that you let someone check the hardware, especially the buttons. If you’re lucky, a simple button replacement may help fix the issue.

If you want to try replacing the button yourself, we suggest that you find other online sites that can give you a detailed tutorial.

 


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