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Galaxy Note 5 stuck in Download mode, keeps sending shared photos to wrong email account, other issues

Hello Android community. Welcome to another post about #GalaxyNote5 issues and their solutions. We bring you yet again 6 more Note 5 cases that we’ve come across these past few days. Remember to visit our main Galaxy Note 5 troubleshooting page should you not find this post helpful.

Below are the specific topics we are discussing for you:

  1. Galaxy Note 5 stuck in Android screen
  2. Galaxy Note 5 plays music on its own, randomly changes volume level
  3. Galaxy Note 5 Galaxy Note 5 shuts down when battery level reaches 20% | Galaxy Note 5 stuck in Download mode
  4. Galaxy Note 5 camera keeps focusing on a small area
  5. Galaxy Note 5 keeps turning and off
  6. Galaxy Note 5 Gallery app keeps sending shared photos to wrong email account

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 stuck in Android screen

When I unplugged my Galaxy Note 5 from the charger, it was off. When I went to turn it on, it loaded up to the Samsung Galaxy Note 5 – Powered By Android screen and would not advance further. Also, there is a solid White LED light on the notification light that has not stopped. After consulting many websites, including your own, I have tried the following solutions. 1. Holding down the VOLUME DOWN key and the POWER key and accessing the Boot Page. I have tried all of these options: Normal Boot, Factory Reset, Safe Mode, and Power Down. I have NOT tried to USB Debug, because I don’t know what that is. All of these options lead back to being stuck at the screen mentioned above, and the only way to SHUT OFF the device is to go into the aforementioned Boot Page and to select Power Down. 2. Holding the VOLUME UP, POWER, and HOME keys until vibration occurs and I reach the same starting screen. I released the HOME button but kept holding down the VOLUME UP and POWER expecting to go to the Android Recovery screen. This did not work and it still did not advance past the starting screen. Please help! — Zack

Solution: Hi Zack. We’re pretty sure we always make it a point in our posts that if you’ve exhausted all software troubleshooting, then the problem must be hardware in nature. There’s nothing much that you can do for an issue like yours. The possible software solutions that you can try in your case involves wiping the cache partition, factory reset, and flashing stock ROM. If you’ve tried all of them before contacting us, the next best thing to do would be to find a way to have the phone repaired or replaced.

Problem #2: Galaxy Note 5 plays music on its own, randomly changes volume level

For starters, music will start playing on its own… like when I’m doing stuff it will play random songs and I have to stop it. Also, the volume will adjust on its own…. I didn’t even touch the volume button! And the phone will open speak search randomly… I also didn’t press that. Lastly, whenever I watch videos on YouTube, the system will pause the video and makes me choose between some search engines but I didn’t do anything! I saw someone online who has faced the same issue as me but they had a different model Samsung phone and it was like 3 years ago. — Qianyi

Solution: Hi Qianyi. The phone may be infected with malicious software so the first thing that you want to do is factory reset. A factory reset will erase all user data in the phone’s internal storage and revert all software settings back to their known working state so it will most likely eliminate the virus or malware. To do that, kindly do the following steps:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Once you’ve reset the phone, you then have to make sure that you won’t be reintroducing the problem. Keep in mind that viruses in Android, just like in Windows, are introduced to the system by installing apps, visiting compromised websites, or opening dubious email attachments. In other words, you want to be careful with what apps you install, websites you go to, and with your email behaviors.

If you are fond of installing apps without checking the reviews from other users and the reputation of the developer, you will most likely encounter the same problem again in the future. So, once you’ve factory reset the device, you must go over your list of apps so you can only reinstall good ones. A general rule of thumb when it comes to picking apps is by using official apps only. Stay away from apps you don’t hear of. Also, make sure that you go over the posted reviews for each app, especially those from unknown developers so you’ll see what other users are saying about an app. Good apps generally get positive reviews while bad ones are mostly negative.

Now, a good way to know if your phone was indeed infected by malware is by observing how the phone behaves after a factory reset. Don’t rush to reinstall all your apps back. Observe the phone for at least 24 hours after a factory reset so you’ll see the difference. If all the issues you mention here won’t occur after a factory reset (when you haven’t installed apps yet), that’s a confirmation of our hunch.

If, on the other hand, the problems will remain after a factory reset and during the observation period, you can try a more drastic software solution — flashing stock firmware. Flashing is the Android equivalent of installing in Windows environment. So basically, what you want to do is to manually replace the existing Android operating system (OS) with another one. While there may be some who will advise for flashing of custom ROM or firmware, we want you instead to install just another official Samsung OS to avoid more issues. Flashing an operating system can sometimes lead to problems so you have to make sure that you follow instructions to the letter. You also want to see to it that you use the correct firmware version for your particular phone model. Not doing so may result to an issue called boot loop. Some carrier and Samsung stores can assist you with flashing a new OS but if you want to do it yourself, try to do some research first.

Problem #3: Galaxy Note 5 Galaxy Note 5 shuts down when battery level reaches 20% | Galaxy Note 5 stuck in Download mode

Hi. I have a Note 5. A few weeks back it started shutting down at 20% battery, especially if I was using camera or Gallery. One week later it started getting frozen/halted and one day it just turned off and there was this ‘downloading target, do not turn off’ message on screen. I didn’t do anything for quite a few hours but it didn’t resolve so I rebooted phone. Since then my phone will turn off anytime and wouldn’t respond to charging or rebooting and if left for a few hours or a day and tried again then it will charge and turn on. After sometime it’ll shut down again and this is what’s going on for over a week now. I’m not sure what’s going on? I hope it’s not a big problem. Please, can you advise step by step? Many thanks in anticipation. — Ashia

Solution: Hi Ashia. Like in most Android problems, we always have to consider both software and hardware causes in solving your case. The possible causes can range from a simple app bug, an operating system glitch, to bad hardware like a malfunctioning battery. Thus, the troubleshooting in this case should include steps to check if the issue is software in nature. Usually, software problems are easier to solve because there’s a number of thing that you can try on your end. Hardware issues are different and average Android users are usually helpless in fixing them.

Recalibrate the battery

To start, the first step that you want to try here is to recalibrate the battery. This is a simple process that will help us check if the problem is being caused by the operating system not reading battery levels right. Here’s how it’s done:

  1. Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  2. Turn the phone on again and let it turn itself off.
  3. Charge the phone without turning it back on.
  4. Wait until the battery says it fully charged to 100%
  5. Unplug the charger and turn the phone on.
  6. If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  7. Unplug the charger the turn the phone on again.
  8. Use the phone until you drain the battery down to 0.
  9. Repeat the cycle once.

Wipe the cache partition

Another good troubleshooting step that you can try is to delete the cache partition. This will tell the system to build a new system cache. There are times when a system cache can get corrupted after a system update or app installation. Corrupted system cache may make some apps to behave erratically  so you want to make sure that the cache is up-to-date. Here’s how to do it:

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Observe the phone in safe mode

Some apps can sometimes become incompatible with the operating system and they may manifest as problem. If you have plenty of installed apps, you want to make sure that not one of them is the reason for the trouble. To do that, you can try to boot the phone to safe mode. Below are the steps:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Volume Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Factory reset

If the phone remains problematic after doing all the processes above, the last troubleshooting step that you can try on your end should be factory reset. As mentioned above, this step will wipe all user data and return the software environment to its factory state. If the trouble is due to an operating system glitch, factory reset should take care of it. Please refer to the steps above on how to do it.

If, on the other hand, nothing will change and the phone continues to show the issues, you can assume that there must be something wrong with the hardware. Contact Samsung or your carrier so you can arrange a repair or replacement request.

Problem #4: Galaxy Note 5 camera keeps focusing on a small area

Hello. I got my phone on December 25 and I am facing this problem since then. When I open the camera, it focused itself. The place that is focused is very small and everything around is so blurry. Same thing happens if I try to take a video. Then, by tapping on the screen I try to change focus, it sometimes changes the place but the area is still small. Also, it’s kinda shaking when it tries to focus and has some strange sounds while “shaking”. This sounds are not loud. Then I try to focus again and it doesn’t obey me, like it still continues to shake. I don’t know what to do, help me please if you can. Thank you in advance. — Nutsa

Solution: Hi Nutsa. If you want to get to the bottom of the issue, there are three things that you can do:

  1. reset camera settings to default,
  2. restore all software settings via factory reset
  3. Submit the phone for repair or replacement

To do the first one on the list, kindly do the following:

  1. Open the camera app.
  2. Go to Settings (by tapping on the gear icon).
  3. Scroll down and tap Reset settings.

You can also try to wipe the cache and data of the camera app with these steps:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.

Should both processes won’t change anything, do a factory reset or find a way to have the phone repaired or replaced.

Problem #5: Galaxy Note 5 keeps turning and off

Hello Droidguy. My name is Nana and I saw your article about wifi which are not able to turn on. I am using a Note 5 which has this problem since I started using it. One day, I noticed that the wifi has turned on and I was very happy about that. I turned it on and off several times to confirm that it has started working alright and it was. About four days later, when I turned on the wifi, I noticed it has malfunctioned again as it was at first. Attached are screen shots I snapped when it started working alright. When I turn it on now, it looks as if its turning on then it goes off. I want to bring this problem to your attention since you are the Droidguy so that you can assist me with a solution. I look forward to a solution. — Nana

Solution: Hi Nana. Wifi problems, just like the rest of the problems in this post can be due to a software glitch or bad hardware. Your phone has a special chip that handles all networking functions and if that chip does not receive an updated firmware or gets damaged physically, it may result to connection problems. If your wifi issue has been around since you unboxed your phone, it may be due to a bad hardware in the first place. You should have contacted Samsung right away so the device can be assessed if it needs to be replaced.

If you intend to do some software solutions first, the following are the things that you must do:

  1. Update the operating system and all apps.
  2. Observe the phone for a few days while it’s booted to safe mode.
  3. Wipe the cache partition.
  4. Restore all software settings to default via factory reset.

All the steps for each of these items are provided above.

Problem #6: Galaxy Note 5 Gallery app keeps sending shared photos to wrong email account

When I purchased my Note 5, I setup a new Outlook account that I don’t use. When I try to share pictures from my phone’s gallery via email, I type my MSN email address but the address defaults to the Outlook address. Somehow I linked the two accounts in name only because the information never goes to the MSN address. I have deleted the MSN address from my phone and open a new email under the MSN address. I synced the phone. Under email settings the MSN address is the default, but my photo Gallery still sends everything to the Outlook address. Please help. — Dee

Solution: Hi Dee. Sharing a photo in the Gallery gives you multiple options, one of them being “email,” which usually refers to the native Samsung email app. This means that the email account configured on this app will automatically be the chosen “default” email account the Gallery app will send the message to. Deleting your MSN account from the phone and creating a new one will therefore not fix anything. You must either delete the email account from the email app first, or add the new MSN account to the email app in order to fix the issue.

To add an email account, follow these steps:

  1. Touch Apps from the Home screen.
  2. Touch Email to open the Email Inbox screen.
  3. Touch More to view more options.
  4. Touch to select Settings.
  5. Touch Add account.
  6. Follow the instructions to complete the account set up. Once the email account is successfully added, you will start receiving emails for that account.

Should you need more assistance on how to configure your email in a Note 5, you can also visit this page: Samsung Galaxy Note 5 Email Guide: Setup, Add, Manage, Compose, Send & Delete Email Accounts.

 


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