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Galaxy Note 5 cannot share a post to Facebook groups, error 504 when updating, other issues

Welcome to our first #GalaxyNote5 post for this new year! As usual, the topics discussed in this material today are taken from some of the reports submitted to us by some members of our community. If you don’t find any useful solution to your own Note 5 problem, make sure that you visit our main Galaxy Note 5 troubleshooting page.

For now, these are the specific issues we cover for you:

  1. Galaxy Note 5 fast charge not working on both wired and wireless charging
  2. Galaxy Note 5 cannot share a post to Facebook groups
  3. Galaxy Note 5 wifi issue, keeps showing “ready to connect when network quality improves” error
  4. Galaxy Note 5 stuck in Verizon logo screen, boot loop
  5. Galaxy Note 5 error 504 when updating Samsung video player app

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Galaxy Note 5 fast charge not working on both wired and wireless charging

Hi there. I’m currently using Samsung Galaxy Note 5 SM-N920i running Android version 6.0.1. For the past one month, I noticed that I have not been able to get my phone to “fast-charge.” In fact, it has not even been able to do ‘normal charging’ (i.e., cable charging). Every single time I connect to my (original) Samsung charger (cable and the adaptive fast charging adapter), all I get is “slow charging.” Note that this a wall socketed charger. However, when I charge my phone in my vehicle (12V battery, also equipped with adaptive fast charging adapter, plugged in through the cigarette lighter socket), the fast charging seems to be working fine (i.e., fast charging without fail despite my battery level at the point of connection).

Recently, I noticed that my phone tends to shut down by itself when battery level is below 20%. When I try to power it back up, it shows that my battery is totally flat (i.e., 0%) and would shut down once again. I’ve ruled out the micro USB port as the culprit since I can fast charge in my vehicle. I manage to narrow down to one conclusion and that is my battery lifespan has shortened drastically and that it is probably time to get it changed. Still, I don’t understand why can’t it normal charge (ie. cable charging) while connected to the wall socketed charger, let alone fast charge. Do advise. Phone is about 8 months old. Thanks you in advance. — Mohammad

Solution: Hi Mohammad. If you’ve been using your Note 5 heavily since when you first unboxed it, you may be right to say that the phone’s battery may have been showing signs of performance problems. Lithium-ion batteries like the one in your Note 5 can start showing performance degradation issues as  early as a few months after first using the phone. We don’t know your usage habits and the entire history of your device so we can never say for sure if the battery is indeed “dying” at this time. In fact, bad battery is only one of the possible causes for the issue you’re having. If you suspect that the battery itself is the issue, try to inspect the back part of the phone to see if the cover is showing slight signs of deformity. A Galaxy Note 5s back cover is very flat so if you place it on a flat surface like a glass table, you should be able to spin it with ease. However, if you can’t twirl it, that’s most probably because the battery inside is bulging, putting pressure on the cover. A deformity on the back cover can cause friction with the glass surface when you try to spin it. That said, that’s a telltale sign of a bad battery.

In most cases, fast charging related problems are due to bad hardware, particularly a malfunctioning charging port. This is true in many Samsung phones and not just isolated to Samsung S series. This problem is usually a product of lack of care when plugging or unplugging the charging cable, or in some cases, inherent factory defect on the charging port assembly. The only way to know for sure is to have a technician physically check suspected component and run diagnostics on it. If the phone is still covered by a warranty from Samsung, make sure that you send the device to their service center so it can be examined. You must also do this if you’ve already exhausted all software troubleshooting and solutions.

And speaking of software troubleshooting, below are things that you can try.

Wiping the cache partition. Problems or not, wiping the cache partition is a recommended step to do on your phones. This is to ensure that the system cache is updated all the time. That said, below are the steps on how to do it:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Recalibrate Operating System battery reading. Another good software solution that you can try is to retrain the operating system how to read battery levels. Your phone’s operating system keeps track of the battery so it knows when it’s empty, full, or something in between. Obviously, this tracking mechanism is also useful for the user to tell him/her when to charge. The thing is, the data the OS receives from Battery Stats, the feature that tracks battery levels, can become skewed. This can result to the OS showing inaccurate battery percentage on the status bar as well as shutting down of the phone randomly because of incorrect information. To prevent these things from happening, you must try to retrain the OS how to read actual battery levels. Here’s how:

  • Use the phone by playing games or doing tasks to hasten power discharge, until the phone turns itself off.
  • Turn the phone on again and let it turn itself off.
  • Charge the phone without turning it back on.
  • Wait until the battery says it fully charged to 100%
  • Unplug the charger and turn the phone on.
  • If the phone says it’s not 100% anymore, turn it off, plug the charger back in and wait until 100% charge is reached.
  • Unplug the charger the turn the phone on again.
  • Use the phone until you drain the battery down to 0.
  • Repeat the cycle once.

Try charging while phone is in safe mode. To check if a third party app is causing the problem, the most efficient way to do it is by booting the phone to safe mode. Safe mode blocks services and apps you’ve installed after unboxing so if the problem you’re raising here don’t occur, that’s proof that a third party app is to blame. Here are the steps on how to boot your Note 5 to safe mode:

  • Turn off the phone completely.
  • Press and hold the Power key.
  • Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  • The phone will restart but keep the Volume Down button pressed.
  • Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  • You may now release the Volume Down button.

Restore all software settings via factory reset. The ultimate software hack that you try on your end is factory reset. Doing so has twofold effects: one is to eliminate possible bugs that may be causing the problem, and the other is to bring all software settings to their last known, working state. If this last software troubleshooting step won’t help you at all, the next best thing to do is consider phone repair or replacement. To factory reset your Note 5, follow these steps:

  • Turn off your Samsung Galaxy Note 5 completely.
  • Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  • Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  • Once the Android logo shows, release both the Volume Up and Home buttons.
  • The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  • Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  • When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  • The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Problem #2: Galaxy Note 5 cannot share a post to Facebook groups

I’m using a Samsung Galaxy Note 5. With the latest software updates as well as Facebook updates, I am no longer able to share a post to a group or groups on Facebook. I open FB in Google browser/mobile view. I also use the add on for Chrome admin helper because I have options to delete comments in my groups. I’m able to share using the FB app/marketplace but it just doesn’t allow me the other options as the other. — Jody

Solution: Hi Jody. First of all, we want to confirm that we can share a post to our groups in Facebook app version 107.0.0.0.81 (at the time of this writing). We tried to replicate your issue in at least 2 device — a Note 5 and a Galaxy S7 Edge. This means that your problem may be isolated to your device or to the specific Facebook app running in your phone.

Secondly, we assume that you only install apps from the Google Play Store and not from third party sources. If you do get apps from outside Google Play Store, there’s a chance that your phone may be infected with a malware or virus. Some malware initially allows you to install legit apps but later on, these apps will be converted to malicious ones, usually after an update. This is one of the reasons why we strongly discourage users from downloading apps outside of the Play Store. If you never installed apps from third party sources before, simply skip this part.

Thirdly, the problem may be isolated to the current Facebook app in your phone so you must do some basic troubleshooting here. The first one is wiping the cache partition. Refer to the steps above.

The other thing that you then need to do is to wipe the cache app and data. Here’s how it’s done:

  • Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  • Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  • Once in there, click on an application.
  • You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  • You should now clearly see the Clear Data and Clear Cache buttons for the application.

If wiping Facebook app’s cache and data won’t help, you can also try to remove then re-install it. If that’s work either, contact Facebook customer support for direct assistance.

Problem #3: Galaxy Note 5 wifi issue, keeps showing “ready to connect when network quality improves” error

Samsung Galaxy Note 5 phone. Cell signal between one-half and one bar. Wifi access point with five bars of signal. Phone connects to Wifi, gets IP address, goes “connected,” Wifi icon appears in top-of-screen. A moment later, the Wifi icon disappears again, and in the Wifi panel that access point’s status is now, “Ready to connect when network quality improves.” With five bars, it’s not clear what further improvement is possible. Turning off the automatic switch from Wifi to cell leaves me with no data connection at all. Solutions suggested online sound drastic, maybe even malicious. “Clear cache partition” sounds like a good way to lose data, and/or close Chrome tabs, that I don’t want list or closed. Instructions that anticipate that, though, can’t be performed due to exactly the problem I’m trying to solve: “back up all your data.” Even if I knew how to do that, was storing everything in the right/expected places-and-ways to make the standard mechanisms foolproof, etc., I wouldn’t be willing or able to pump 100+ GB through the cell network to accomplish it. So, is there some other, simpler solution? Oh, and my wife has exactly the same make-and-model phone and is sitting here in the same room, connected to the same Wifi access point without difficulty. — Chris

Solution: Hi Chris. If your wife’s device is not having any wifi problem at all, that’s a clear sign that the issue is on your phone only. This means that the error “Ready to connect when network quality improves” is triggered by something in your phone, not by your wifi network.

An issue like this can be caused by either a software glitch or a hardware malfunction. To see which of them is true, you must do some software troubleshooting on your phone. The first one is to wipe the cache partition, with the exact steps provided above. Doing this step won’t result to data loss so you can do it safely.

If wiping the cache partition won’t improve the situation, try observing how wifi behaves when the device is in safe mode (steps provided above). Safe mode won’t delete anything like wiping the cache partition does so it’s also a safe troubleshooting step to do. Your aim in trying this is to check for possible third party app involvement. Remember, if your phone’s wifi work as expected while safe mode is enabled, that’s a clear proof that there’s an app you installed causing the problem. Safe mode won’t tell you the exact name of the offending app so you must invest some time isolating and identifying it yourself. How to do that entirely depends on you.

Finally, if nothing ever works, you must do the final hack, factory reset. Now this is a more drastic solution and will require that you create a backup of your irreplaceable files. You don’t necessarily need to create a backup via mobile data connection. A more efficient method is through the use of Samsung Smart Switch app. You simply need a computer and USB cable to do the job. Install the Smart switch app to your computer, connect the device to your computer via USB cable, and off you go. Of course, you want to make sure that you have enough hard drive space on your computer to store all your data first. Once you’ve transferred your files to your computer, you can do a factory reset.

Problem #4: Galaxy Note 5 stuck in Verizon logo screen, boot loop

My phone was bought in US, it is a Samsung Galaxy Note 5 (with Verizon 4G LTE written on the back of the casing). This past few days it was starting to slow down so just this morning I decided to turn it off for a few minutes and restart it again. What happened was it seems fine, the usual graphics came up from the appearing of “Samsung Note 5” then the LED lights blue and the “Samsung” (word with color graphics appear) and then the “Verizon” (with a red full screen background which is the color of a Verizon) but it stops there, it didn’t load further. The white check mark above the word Verizon is light up white and the light is moving like it is somewhat loading. I would like to send a picture for a better illustration but how.

Anyway, what are the possible solutions for this? I tried to turn it off and restart several times. I tried charging it too while power off, it seems to be normal the battery on screen was there and the small lights were moving like the usual. As this moment, I heard it beep two times and repeated more than thrice in a minute interval while still being stuck at the Verizon screen. (Before this, I have already the problem of phone verification which wasn’t solved yet) P.S. the Home Key doesn’t function. — Rychelle

Solution: Hi Rychelle. In majority of cases, an issue like yours is due to software installation gone wrong. If you tried to modify the firmware, root the phone, or installed an over-the-air (OTA) update before this issue occurred, something must have caused the bootloader to not stop working properly. Your main task here is to see if there’s something that you can do on your level by booting the phone to other modes. Each of the modes gives you a different approach to a potential solution so be sure to do some extra research should you be able to boot the phone to one of them. For example, if you’ll be able to restart the phone to safe mode successfully, that means that one of your third party apps may be to blame. You must then proceed to uninstall apps until you have eliminated the source of the bug. Below are the steps on how to boot the phone to other modes:

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

Remember, if the phone won’t boot to any of these modes and continue to get stuck in the Verizon logo screen, contact Samsung for help.

Problem #5: Galaxy Note 5 error 504 when updating Samsung video player app

Hello. Not sure if you can help with any suggestions. My name is Shannah, & I’m from Iowa. I went to Walmart.com and ordered a Samsung Galaxy Note 55 that supposedly shipped from another state within the US. Everything seemed fine & still does except when I was updating my apps for the first time. Seventeen needed updates, but one of them kept giving me an error 504 message. So now it just sits at the top of my “needs update” list staring at me. It’s the Samsung video player, and even my husband noticed the app in Play Store said “Korea only.” Is there any way I can update it somehow? It’s still working ok. I just wish it wasn’t a constant reminder. I know that if it ever became unusable I could just download a different video player, or eventually get a new phone altogether.

But for now I’m stuck with this phone. Any suggestions or information that can explain this? — Shannah

Solution: Hi Shannah. Error 504 while trying to install an update from the Play Store generally means there’s an on-going connectivity issue somewhere. There’s no official description of this error from Google’s side so all we can do is speculate on both the cause and possible solutions. And speaking of solutions, we recommend that you try wiping the cache and/or data of the apps involved (Samsung video player) and Google Play Store and Google Services Framework. If this won’t change anything, you can also try removing your Google account from the phone, then adding it back after a restart.

If the second process won’t help you still, contact Google Play Store support for assistance.

 


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