, ,

How to fix Samsung Galaxy S7 Edge that won’t turn on and other issues [Troubleshooting Guides]

Here’s another issue that I will tackle in this post, the #Samsung #Galaxy S7 Edge (#GalaxyS7Edge) screen turns black and unresponsive. This is one the common issues experienced by our readers with their device, it is said that issue occurs without apparent reason and making the device not to respond even how much effort they put into it.

The most common culprit for unresponsive and black screen is a system crash. It happens when some of the files are corrupted or damaged, mostly after a software update. In this case, all other apps will be affected and the device starts to freeze or it will display black screen and won’t respond.

To know more about the issue and avoid it from recurring in the future, just continue reading this post because I will provide some basic troubleshooting steps. This steps are basic and safe to perform and also used by technicians to fix devices, even users who are not tech savvy can do it.

Before going any further, if you are looking for another solution about the issue, then visit our Samsung Galaxy S7 Edge troubleshooting page, there we you can find related issue that we already addressed. Otherwise, you can connect with us directly, just fill up this form and provide us the most detailed information about the problem and we will research it and we will get back you as soon as possible.

Galaxy S7 black screen and unresponsive

Problem: Hello! Even though it’s 12:25 a.m., it still reads 11:14 on the Edge. A blue indicator light is flashing, and the alarm is set for 6:00 a.m.and the battery is 52% charged. When we push the button to access the screen, it stays black. We have tried turning it on and off, but it won’t even do that. He has a lot of pictures and videos that he wants to keep so he does not want a hard reset until everything is backed up (which is it hasn’t yet). I tried hooking it up to the computer but nothing. Attaching it to the charger doesn’t work either. He has had such bad luck with phones. Could you please help us. (Android version unknown. What’s a lollipop?)

Solution: Lollipop is an Android mobile operating system currently installed in your device, it is developed by Google in the year 2014 an upgraded OS version of Kitkat. Its main task is to support phone’s basic function like; launching the app smoothly and other peripherals in the device.

Based on your statement, your device becomes unresponsive even how many you pressed the power key to unlock, and won’t charge even the charger was connected. It’s obviously a system glitch but, we can’t set aside a possibility that it could be a hardware issue as well. To begin, you need to perform a basic troubleshooting steps isolate issue, here are the easy steps on how to do it:

Force reboot on your Samsung Galaxy S7 Edge

Since your device won’t respond when pressing the power key, it’s obviously experiencing a software issue. But, there are cases that this kind of issue can be fix by a force reboot because the system needs to be refreshed.  

This procedure is equivalent to battery pull for devices that has removable battery, if it’s just a glitch, then your phone will boot up normally after the system refreshed. Here’s how to do it,  press and hold the Volume Down and Power keys together for 7 to 10 seconds and wait for the phone to reboot. If your device will boot up in this mode, then it was caused by minor software issue.

Boot your phone in Safe mode

There are instances this issue is due to third-party apps installed, the performance of the phone will be affected and apps began to crash. In this diagnostic state all third-party apps will be temporarily disabled, only the pre-installed apps will run. When the device run smoothly in this mode without a problem, then we are confident that it is caused a other apps. The best thing that you can do now is to remember the most recent app you installed and start removing it while in this mode. Here’s how to boot in Safe mode:

  1. Turn your Galaxy S7 Edge off.
  2. Press and hold the Power button.
  3. Once the ‘Samsung Galaxy S7 Edge’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  4. Continue holding the button until the phone finishes rebooting.
  5. Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.

However, if Safe mode procedure does not help you can proceed to the next procedure.

Wipe the System Cache Partition

One of the possibility to consider is your device was doing an auto update and while on the process of installing the new updated firmware, it was interrupted or the files was corrupted/damaged. Or it was finished installing the new firmware but some files are incompatible to the new update. If that happens, it can be fixed by clearing the cache partition to delete all the old temporary files that causes a conflict. It is a safe procedure so there’s nothing to worry about losing your important files. Here’s the easy steps on how to clear the system cache:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing clearing the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Bring The Device to a Tech

If all procedures did not resolve the issue and the problem still remained, it is best that you should bring the device to the nearest local Samsung service center. Since you have an important files stored in the device, it is best to have the professional to have a look at it to recover the files and then perform a master reset to your device.

Samsung Galaxy S7 Edge email problems

Problem: Hi guys can you help I bought a Samsung S7 Edge with a broken screen had it fixed but can’t bypass the gmail account have asked previous owner but none of the passwords she gave me work I have her email but that’s as far as I’ve got thanks in advance. ALAN

Solution: Hello, Allan! Regarding your issue, the best thing that you should do is to directly perform the hard reset procedure on your phone. As you indicated on your message that you cannot bypass the Gmail account there’s no point on performing other troubleshooting steps to fix the issue. There’s no other solution since all the credentials are not working, we presume that you didn’t saved any important files in your device just yet, resetting it back to factory defaults is the best option for now to clear the previous owner account and register your own email. To perform the hard reset procedure, follow the steps below:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Samsung Galaxy S7 Edge notification not working

Problem: My notifications for the text messaging app are all on but today my message notifications just stopped showing up on my lock screen on my Samsung Galaxy S7 Edge.

Solution:  There are three ways how to check and enable the notification in your Samsung Galaxy S7 Edge. This happens when you accidentally change the volume by pressing the external buttons, adjust all volume control through settings, or enable the notification through application manager.

Press the external volume button

To press the volume keys (located at left-side) is the most easiest way to adjust volume levels. By default, if no app was launch you can only change the system volume. Otherwise, you have to press the ‘gear’ icon to view all volume controls.

Check App Notification through App Manager

If all volume control are at highest level and still not working, better to check the individual app if the notification option was enabled. There are cases that some of the new Samsung Galaxy models have their notification disabled but, not all. It is necessary to manually check it to determine if this option is enabled because if so, then your device might be experiencing a hardware-related issue. Here’s how to check:

  1. Go to Settings
  2. Tap Applications
  3. Tap Application Manager
  4. Search the app (your default messaging app) that has notification problem, then tap it.
  5. After selecting the app, look for “show notification” checkbox.
  6. Tap ‘“show notification” to put check and enable it.
  7. Once your done, go back to the Home screen

Now, launch your messaging app and see if the notification will appear on the lock screen, let your friends send you a message and try to lock your device while waiting for their message. In case the problem still remained, if you are using a different launcher, make sure that the notification was enabled because that might be the problem.

Clear Cache and Data

You can try clearing the cached files of your default messaging app, if you haven’t done it before then you should do it. This procedure is to delete all temporary files used for frequently used app to get rid of software-related issue and launch them smoothly. Remember, do not select the option “Clear Data” because it will delete all your messages.

Follow these steps on how to clear cache:

  1. Go to Settings
  2. Tap Applications
  3. Tap Application Manager
  4. Search your default messaging app, then tap it
  5. Tap clear cache
  6. Once done, go back to Home screen

If all this procedure didn’t resolve the issue, bring your device to the nearest service to let the professionals handle the issue. It might be a hardware-related issue that can’t be fix with basic troubleshooting.

CONNECT WITH US

We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them. But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.

Leave a Reply

Your email address will not be published. Required fields are marked *