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How to fix Samsung Galaxy S7 Edge camera problems that occurred after Android 7 Nougat update [Troubleshooting Guide]

  • The error message “Unfortunately, Camera has stopped” is actually telling the user that the camera app crashed for some reason. Learn how to troubleshoot your #Samsung Galaxy S7 Edge (#S7Edge) that’s recently been updated to Android 7 #Nougat.
  • The warning “Camera failed” is actually more of a hardware problem than firmware but it doesn’t necessarily mean the latter doesn’t have something to do with it. Read on to learn how to troubleshoot your device when this occurs.
  • Another form of a crash is when the app just closes on its own without apparent reason or cause. It happens all the time so you should know what to do when it happens to your device.

The camera is one of the selling points of the Samsung Galaxy S7 Edge and it is also one of the features that is more complicated than anything else. When you speak about the camera, you’re not actually just talking about the camera app you’re using in snapping picture, rather, you’re also talking about the sensor as well as all other processes that run in the background. There are several processes and even apps that are being used when you’re using the camera app and the best example is the Gallery.

My point is, when the camera fails to function normally, while it is logical to think it’s a simple camera problem, there’s a possibility that it is caused by other processes or apps that may have failed to initialize. You have to remember that when you started using the camera app, the sensor is already functioning actively and processes that handle the filters, modes and other things are also running actively in the background so that by the time you press that capture button, everything will be in-sync and all these happen in a blink of an eye.

Now, what happens if one of those things failed to initialize or load? The result may range from a simple app crash issue which is often represented by the error message “Unfortunately, Camera has stopped,” a bit complex hardware glitch characterized by the error “Warning: Camera failed” or it could result to elusive problems like apps closing on their own without apparent reason.

Read on to learn more about the problems I addressed in this post. If you have other concerns, however, make sure you visit our Galaxy S7 Edge troubleshooting page for we have already addressed hundreds of problems with this device since it was released last year. Try to find issues that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work for you or if you need further assistance, then feel free to contact us by completing our Android issues questionnaire. Make sure you fill up every field and describe the problem as accurate as possible so that we can give you more accurate solutions.

How to troubleshoot Galaxy S7 Edge that’s showing “Unfortunately, Camera has stopped” error after Nougat update

Problem: There’s an error message that keeps bugging me off and it goes “Unfortunately, Camera has stopped” which I think started after an update that got downloaded a few days ago. It wasn’t an app update for sure so I think it was for the operating system. The error pops up every time I open the camera app. The thing is I want the error to disappear since I cannot use the camera when it’s showing up. Can you please help me with this? Thanks.

Troubleshooting: As I mentioned earlier, this problem might range from a simple app issue to a more complex one. Therefore, it is necessary to troubleshoot the phone thoroughly to know if the error message is triggered by the former or caused by the latter. With that being said, here’s what I suggest you’d do to try to fix this problem:

Step 1: Reboot your phone if it’s the first time the problem occurred

We cannot just immediately say that the problem is caused by a firmware issue or a hardware problem because doing so may result to wasted efforts and resources. It is the rule of thumb that when a problem manifests for the first time, you simply just have to reboot your phone to see if that makes a difference. Remember that simple firmware and hardware glitches can easily be fixed by simple reboots. If the problem still occurs after a reboot, then try restart your phone again.

Step 2: Boot your S7 Edge in safe mode and try using the camera

Third-party apps more often cause app-related problems which may result to the crashing of some pre-installed apps including the default camera app. That’s why it’s imperative that you try to isolate the problem by booting your phone up in safe mode and see if the camera would still crash if you tried opening it in that state because if so, then we have to move on to our next troubleshooting step. Otherwise, you just have to find the third-party apps that are causing the problem and uninstall or disable them until the error won’t pop up anymore. Here’s how you restart your S7 Edge in safe mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

Assuming the problem got fixed in this state, then find the apps that are causing the problem. If it’s difficult to find those apps, then you can backup your important files and data and then just do the factory reset:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

You would have to set up your phone from scratch again as if it’s new after the reset.

Step 3: Try booting up in Recovery Mode and wipe the cache partition

Since you mentioned that the phone’s firmware has recently been updated, it’s imperative that you include in your troubleshooting procedure the wiping of the cache partition to delete all system caches. This rules out the possibility that the problem is caused by some of corrupt caches and this is how you do it:

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 4: Reset your Galaxy S7 Edge since it now runs on a new firmware

System data and files can be corrupted like caches and when it happens, some apps may crash or won’t run anymore. This has to be ruled out before you decide to bring the phone to the store and have someone take a look at it. However, doing so entails having your files and data deleted so you need to backup them up before anything else. Once you’ve successfully backed up the data you don’t want to lose, follow the steps below:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

I hope that this troubleshooting guide can help you fix the problem with the camera of your phone that’s recently been updated to Nougat.

How to troubleshoot S7 Edge that keeps popping up “Warning: Camera failed” error after a firmware update

Problem: I own the Galaxy S7 Edge and it’s been with me since last year. I never actually encountered problems with it until recently when there was an update, which I really don’t know what it was about. I was just notified an update is available and that I needed to download it. So I did and I guess everything went well only to find out that when I open the camera, an error would show up saying “Warning: Camera failed.” Since I’m not really a tech person, this one seems a bit complicated for me to comprehend. I hope you can enlighten me. Thanks.

Troubleshooting: As you mentioned that the problem occurs after the update, then most likely the issue was triggered by the newly installed firmware on your phone. It is possible that the system and apps cache had been corrupted that caused the camera to crash without apparent reason. To narrow down the issue you need to perform the basic troubleshooting procedures and observe if there’s any changes.

Because of several apps running in the background there is a tendency that the device firmware will crash, so through forced reboot procedure the phone’s memory will be refreshed. To do so, just press and hold the Power and Volume Down keys together and wait until the phone reboots. After that, try to use the camera again and observe if the error message still pops up. If so, then perform the next procedure.

Sometimes due to the update you did  it is possible that the cache and data of the app had been corrupted. In this procedure, you are bringing the back the app to its default settings by deleting all stored cache and data stored on it. After the performing the procedure try to observe if the issue persists. If so, then there could be other factors triggered the problem. To clear the cache and data of the app, follow the steps below:

  1. From Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch the Gallery (Camera) app.
  6. Touch the Force Close button first.
  7. Then, tap Storage.
  8. Tap Clear Cache and then Clear data, delete.

However, if the error message still showing in the screen, you can jump to the next procedure by booting your phone on Safe mode.

Sometimes, due to downloaded applications installed in the system that could be one of the reasons that some of the pre-installed apps cannot function normally. So, by booting your device in Safe mode all third-party applications will be disabled temporarily and only the pre-installed apps will run in the system. While in this state try to use the camera and see if the issue is still happening. If not, then one of your downloaded applications triggered the issue try to uninstall the suspected apps until the error message is not showing up anymore. But if the issue still persists, you can jump to the next procedure.

Since, safe mode has no avail on the issue then clearing the system cache of the phone might help fix the issue. It is because of the new firmware installed in the system there is a possibility that the old caches had been corrupted. In this procedure you will delete all caches in the system so that the device can create newer caches and compatible to the new firmware.

However, after clearing the system cache and issue still the same then your last resort is to perform master reset on your device. Through reset there is a big chance that the device issue will be fixed. But take note that the procedure will delete all stored files on your phone, so before doing so try to backup everything.

How to troubleshoot Galaxy S7 Edge whose camera keeps closing on its own after an update

Problem: For some reason, the camera in my Galaxy S7 Edge just won’t work. I really don’t know when it started but last week I was able to take pictures without being greeted by this problem. Now when I open the camera, it opens for a few seconds before closing again. If you can be so kind as to help me get rid of this problem, I would surely be so grateful. Please help me.

Troubleshooting: The issue is obviously a software glitch, it could’ve been affected during the firmware updates and might have caused damaged to other files or corrupted it especially the camera app. The best thing that you can do is to perform a basic troubleshooting procedure to narrow down the  issue. Since you can’t launch your camera app, then you can start by clearing the cache and data through settings menu.

Just for the sake of knowing if your device has no problem with it’s camera, try installing a third-party app for camera, then try taking pictures using the installed app, if you were able to do it, then it could be the pre-installed or default app has issues. Then proceed clearing the cache and data of the default camera app.

The file that you are about to clear are temporary files used for frequently used apps to launch them smoothly and much faster than launching it the first time. By clearing it, it will force the device to create a new file which is compatible to the new update because it might be one of the problem, incompatible. You can refer for the steps above on how to clear the cache and data of your camera app.

However, in case if clearing the cache and data didn’t resolve the issue, then refer the next procedure on the first issue above. After performing all the procedures, your device will work and the problem is fixed.

If none of the procedure works or resolve the issue, you have to bring your device to the nearest Samsung service center or the store where you bought your device from. It could be a serious issue that only the professionals can handle, you’ve pretty much done performing the basic troubleshooting steps.

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