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How to fix Samsung Galaxy Note 5 that’s showing “Unfortunately, Messages has stopped” error after an update [Troubleshooting Guide]

We have received some complaints from our readers who own the #Samsung Galaxy Note 5 (#Note5) saying that they’re getting the error message “Unfortunately, Messages has stopped” when new messages come in or when they try to open the messaging app to read or compose a new message. The problem reportedly started after a firmware update, which leads us to believe that it must have something to do with caches or data that got corrupted during or after the update.

If you are an owner of the Galaxy Note 5, have recently updated your device and are also getting this issue, then I suggest you continue reading below as I will tackle this problem and guide you through the troubleshooting process in a bid to fix it. The method I use is designed for average users who have no advanced knowledge in flashing firmware or opening up the device to check the hardware for possible issues. So, there are issues that are beyond our grasp and in which case, we refer you to a technician near you to have your phone checked physically.

Before going any further, if you have other issues with your phone, make sure you visit our Note 5 troubleshooting page for we have already addressed hundreds of problems with this device. Odds are that there are already existing solutions on our site and all you have to do is find them. So try to look for issues that are similar with yours and use the solutions or troubleshooting guides we suggested. If they don’t work, then fill up our Android issues questionnaire and hit submit to contact us.

Troubleshooting Galaxy Note 5 with “Unfortunately, Messages has stopped” error

The “Unfortunately, Messages has stopped” error basically speaks of the default messaging app that crashed or force closed for some reason. It may be because of some third-party apps that crashes as well, an app issue involving the messaging app, or some corrupt caches and/or data sprung into action after the update. Whatever the reason is, we would know by troubleshooting your device and this is how you do it…

Step 1: Boot up your Note 5 in safe mode to immediately isolate the problem

By doing this, you would immediately know if one or some of your third-party apps has something to do with the problem because the Messages app will work fine if the problem was caused by them. But the challenge is that it would be difficult to determine what app or group of apps is causing the problem. Therefore, you must search for it starting from the most recent installation or apps that have something to do with messaging. You may disable or uninstall it and then boot up your device in normal mode, open the Messages app and see if the error still pops up. Try to uninstall other apps until the problem is fixed.

On the other hand, if the problem still occurs even in safe mode, then it might be just a problem with the app or the firmware itself. Your third-party apps are now off the hook.

By the way, here’s how you boot your Note 5 in safe mode:

  1. Turn off the phone completely.
  2. Press and hold the Power key.
  3. Once ‘Samsung Galaxy Note5’ shows, release the Power key and immediately press and hold the Volume Down button.
  4. The phone will restart but keep the Vol Down button pressed.
  5. Once the phone has finished restarting, ‘Safe mode’ will be display in the lower-left corner of the screen.
  6. You may now release the Volume Down button.

Step 2: Clear the cache and data of the Messages app to reset it

It’s time you reset the Messages app and you can do so by clearing its cache and data. This will delete all possible corrupt cache used by the app as well as reset it to its factory defaults or a configuration that once worked. You need to rule out the possibility that it’s just a simple app problem before subjecting the firmware into some in-depth troubleshooting.

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings.
  3. Under the ‘APPLICATIONS’ section, find and touch Application manager.
  4. Swipe to the left or to the right to display the appropriate screen but to display all apps, choose the ‘ALL’ screen.
  5. Find and tap Messages.
  6. Touch Clear cache to delete its cached files.
  7. Touch Clear data and then OK.

After the procedure, open the Messages app again. If the error still shows up, then move on to firmware troubleshooting.

Step 3: Try to delete the system cache since the phone just got updated

Since the phone’s firmware has just been updated, it’s possible that the problem is caused by corrupt system caches. These files get corrupted easily especially during and after firmware updates. When the new system continues to use them, conflicts may occur and issues like apps crashing and the performance of the device may be affected.

Since we cannot delete individual cache, we have to wipe off the directory where they’re all saved, here’s how…

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘wipe cache partition’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

Step 4: Perform the Master Reset so as to bring the phone back to its default configuration

If all other steps above failed to fix the problem, then you have no other choice but to reset your phone. However, make sure you backup all your data and files before doing so as they will be deleted and can no longer be recovered.

  1. Turn off your Samsung Galaxy Note 5 completely.
  2. Press and hold the Volume Up and the Home buttons first, and then press and hold the Power key.
  3. Keep the three buttons pressed and when ‘Samsung Galaxy Note5’ shows, release the Power key but continue holding the other two.
  4. Once the Android logo shows, release both the Volume Up and Home buttons.
  5. The notice ‘Installing system update’ will show on the screen for 30 to 60 seconds before the Android system recovery screen is shown with its options.
  6. Use the Volume Down key to highlight the option ‘Yes — delete all user data’ and press the Power key to select it.
  7. When the process is complete, use the Volume Down key to highlight the option ‘Reboot system now’ and hit the Power key to restart the phone.
  8. The reboot may take a little longer to complete but don’t worry and wait for the device to become active.

I hope this troubleshooting guide can help you.

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