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Apps on Galaxy S7 crashes when trying to open links after an update, won’t charge, other issues

Apps are the lifeblood of today’s smartphones and without them, even top-of-line models will be as boring as dumb phones a generation ago. But while apps are what makes smartphones interesting to have, they can sometimes cause a few headaches here and there. That said, our post today addresses some app-related problems as reported by some #GalaxyS7 users.

Below are the specific topics we have prepared for you:

  1. Apps on Galaxy S7 crashes when trying to open links after an update
  2. Galaxy S7 doesn’t receive SMS
  3. Galaxy S7 does not power back on
  4. Water damaged Galaxy S7 won’t charge and turn on
  5. Galaxy S7 screen keeps flickering and apps crashing
  6. Galaxy S7 “Unfortunately, Touchwiz Home has stopped” error after installing substratum theme engine app

If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page, or you can install our free app from Google Play Store.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.


Problem #1: Apps on Galaxy S7 crashes when trying to open links after an update

Hello, I recently upgraded to an S7, but with the latest Android update 6.0.1 my phone has been playing up. I am restricted in terms of clicking on links to open in my browser (chrome is my main one but I’ve tried using others to see if this solves the issue, same thing happens with Youtube links). So, for example, if I click a link in Facebook, an error message appears “there’s a problem with opening this app.” If I click a link through Whatsapp or Outlook/Gmail, then the app in which the link is crashes. I have tried uninstalling and reinstalling these apps. I’ve also tried clearing the cache partition, but none of these methods have solved anything.

I also have an issue with an overlay but I have figured this out yet. It tends to pop up every so often when I’m using an app saying I need to change the overlay options through app settings. When I try to change settings it doesn’t solve the issue as it won’t allow me to change anything. Again this has only happened after I updated. Do you think I need to hard reset the phone and start again? — Sky

Solution: Hi Sky. Both issues can be caused by an unknown software glitch introduced by the latest update. We are yet to receive similar reports from other S7 owners so these problems must be specific to your phone. Wiping the phone via factory reset may do the trick for you. Below are the steps on how to master reset your S7:

  1. Turn off your Samsung Galaxy S7.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Problem #2: Galaxy S7 doesn’t receive SMS

My new Galaxy S7 doesn’t receive SMS messages. It will receive MMS and successfully send both types. This happens whether I use Samsung Messages or Verizon Message+ as the default. I’ve been to Verizon. They suggested a backup followed by a factory reset. I’ve done both and nothing changed. I’ve looked at your suggestions re messaging but didn’t see this exact problem. Any suggestions for this problem? Thanks. — Arlene

Solution: Hi Arlene. The very first thing that you want to know in this case is if SMS in your network is working. Try sending a test message to yourself to check. If you’ll receive your own message, you must proceed to the next step. However, if the test message will not appear in your inbox that indicates that there’s either a problem with your phone, or with your wireless carrier’s SMS system. To check if the issue is on the phone side, make sure that you wipe the cache and data of the messaging app you’re using. You must do this especially if you simply restored your back ups after a factory reset. You basically wants to ensure that the messaging app is bug free. Here’s how to do it:

  1. Open the Settings menu either through your notification shade (drop-down) or through the Settings app in your app drawer.
  2. Navigate down to “Apps”. This may be renamed to something like Applications or Application Manager in OEM skinned versions of Android 6.0.
  3. Once in there, click on an application.
  4. You’ll now see a list of stuff that gives you information about the app, including Storage, Permissions, Memory Use, and more. These are all clickable items. You’ll want to click on Storage.
  5. You should now clearly see the Clear Data and Clear Cache buttons for the application.
  6. Send a test message to your number again.

If the test message will come to your inbox this time, that’s a sign that you must have fixed the issue. To check further, ask some of your friends to send you SMS.

On the other hand, if the problem stays after wiping the cache and data, proceed to the next step. This step is to check for possible blocking mechanism you’ve set in place. To do that, you must do the following:

  1. Open the Messaging app.
  2. Tap MORE.
  3. Tap Settings.
  4. Tap Block messages.
  5. Check if there’s anything under Block list, Block phrases, and Blocked messages.

If all three items are clear, contact your wireless carrier to see if there’s anything that blocks SMS to your account. There’s nothing more that you can do at this time so your carrier must help fix it. There’s no better party that can do it for you. Since you’ve already tried a factory reset, something in your carrier’s system must be preventing SMS from being delivered to your account. What that thing is is for your carrier to figure out.

Problem #3: Galaxy S7 does not power back on

I’ve tried a soft reset already. Yesterday I was listening to music while texting a friend when the phone froze, I tried a soft reset and it just went off. Tried a few more times to no response, so I left it to rest. Well, during the night it was very hot but I just let it be hoping that it would run out of battery and turn itself off. This morning, it’s cold to the touch but isn’t turning on at all, not even after charging for an hour. I’ve tried soft resetting it already a few times. What do I do? I’m travelling and there’s no licensed Samsung where I am, should I just wait ’til I get back? — Eduardo

Solution: Hi Eduardo. Your main concern right now is to check if you can still turn the phone back on. There are three other alternate boot modes that you can try so make sure that you do them. Each of these boot modes will give a different approach to a solution. For example, if you’ll be able to boot to recovery mode only, the only way out for can be factory reset. Below are the steps on how to do each one.

Boot in Recovery mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  • When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  • Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  • You can either wipe the cache partition or do a factory reset when in this mode.

Boot in Download Mode:

  • Charge the phone for at least 30 minutes.
  • Press and then hold the Home and Volume DOWN keys, then press and hold the Power key.
  • When the Samsung Galaxy S7 shows on the screen, release the Power key but continue holding the Home and Volume DOWN keys.
  • Wait until the Download screen appears.
  • If you can boot the phone in download mode but not in other modes, that means that your only way out may be to flash a stock or custom firmware.
  • Use Google to look for a guide on how to do it.

Boot in safe mode:

  • Charge the phone for at least 30 minutes.
  • Press and hold the Power button.
  • Once the ‘Samsung Galaxy S7’ logo appears, release the Power key and immediately press and hold the Volume Down button.
  • Continue holding the button until the phone finishes rebooting.
  • Once you see the text “Safe mode” at the bottom left corner of the screen, release the Volume Down button.
  • The only difference of safe mode from normal mode is that the former prevents third party apps from running. If you can boot the phone in safe mode but not in normal mode, uninstall all apps until the issue (that prevents you from booting normally) is eliminated.

If the phone remains unresponsive after trying all three, then the issue must be with the battery or the motherboard. Either way, you’ll need to submit the phone for repair.

Problem #4: Water damaged Galaxy S7 won’t charge and turn on

Hello, I have a Galaxy S7, a phone that is advertised to be water proof. With that in mind, I decided to take it in the pool to take some goofy underwater pictures. It was submerged for less than 10 minutes and I allowed it to dry after I took it out. The next day, I was using my phone regularly and I looked away for a bit. I looked back at it and it would not turn on. I tried charging it but it doesn’t seem to respond, even though the wireless charger seems to recognize that it’s powering something. I tried all of the different reset options like holding power, volume up and home but none of them work. Could the problem be related to water damage even though the phone is supposed to be water proof up to 30 minutes at a depth deeper than my swimming pool? Thanks! — Spiderman1999

Solution: Hi Spiderman1999. You may misinterpreted the ads you saw about the S7. First of all, we’re pretty sure those ads did not say the phone is water proof. Secondly, there’s a big difference between water proof and water resistant. Your S7 is NOT water proof, but water resistant. It’s designed to be able to withstand exposure to water for 30 minutes in depth of not more than 1.5 meters but it doesn’t mean you should take it when you’re swimming. CNET did a rough test on the survivability of Galaxy S7 in water in this article and it doesn’t look good at all. That said, if you are now experiencing problems with your phone after dunking it in your pool, the best course of action for you is to have it’s hardware checked by Samsung. Keep in mind that if the Liquid Damage Indicator (LDI) has been tripped, Samsung will charge you for the repair. Otherwise, the checkup should be free. To check the LDI, follow these steps:

  1. Place the SIM card ejector in the SIM card hole.
  2. Remove the SIM tray from your device.
  3. The LDI used in the device is a Universal LDI sticker. When exposed to liquid damage it will turn bright red. If LDI is showing pale x marks only, that means that there’s no liquid damage on the device.

Problem #5: Galaxy S7 screen keeps flickering and apps crashing

Hi, My name is Jerry and recently (about six months ago) i bought a Galaxy S7 to my wife. it was previously used but had been restored. Everything was working fine until about a month ago when the screen started flickering, experienced massive slowdowns and apps and even texting was impossible to use as it all kept crashing and took me back to the home screen. I tried to update the firmware and reset it to factory settings after googling the problem but it was all in vain as the problem persisted. Right now i’m out of ideas and would highly appreciate any help i can get. Best regards. — Jerry

Solution: Hi Jerry. Troubleshooting Android problems follows a simple rule — if all software solutions have been tried, then hardware must be to blame. In your case, the solutions that you can try includes wiping the cache partition, booting the phone to safe mode, and factory reset. If you’ve already tried all of them before contacting us, don’t waste your efforts in looking for more software hacks. Flickering screen issue is an indicator of a hardware malfunction. If you want to get to the bottom of the issue, submit the phone for repair as soon as possible.

Problem #6: Galaxy S7 “Unfortunately, Touchwiz Home has stopped” error after installing  substratum theme engine app

My Touchwiz has stopped after installing application “substratum theme engine” and attempt to customize my home screen (which was a bad mistake, apparently). I faced this problem after required rebooting. I wasn’t even able to use the home screen, it constantly was posting me message “Unfortunately, Touchwiz Home has stopped.” I hoped after I’ll make a data reset in settings it will solve the problem, but it doesn’t. I don’t have any clue how to find out a solution. I’m afraid to wipe data via recovery to turn my phone to brick. I hope you have some ideas? — Bohdan

Solution: Hi Bohdan. A quick Google search about “substratum theme engine” shows that this app requires rooting your device. Our blog does not support rooting- or flashing-related issues so the best thing that you can do right now is to contact the developer of this app. Rooting and flashing software are developed by certain groups of Android users so we highly recommend that you reach out to the developers if you encounter problems with their products.

 


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