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Settings has stopped error keeps plaguing Samsung Galaxy S7 Edge owners [Troubleshooting guide]

The error message “Unfortunately, Settings has stopped” seems to be plaguing many #Samsung Galaxy S7 Edge (#S7Edge) owners recently. Some reported the issue occurred after an update while others said the error just popped up out of the blue without apparent reason or cause. Is it a mere app (Settings) problem or is it a sign of a more complex firmware issue?

That’s what we have to determine in this post. Let’s try to do some procedures that will tell us if the problem is caused by an app problem or if your S7 Edge is suffering from a more serious issues with the system that affected the Settings app. We will try to troubleshoot your phone to be able to determine the cause of the problem and formulate a solution that might fix it.

But before anything else, if you have other issues with your device, visit our S7 Edge troubleshooting page as we’ve already published hundreds of posts that dealt with the issues reported by our readers. Find issues that might have similarities to what you’re currently experiencing and use the solutions or troubleshooting guides we provided. If they don’t work for you or if you need further assistance, contact us by filling up our Android issues questionnaire.

How to troubleshoot Settings has stopped error on S7 Edge

As of posting time, there is no major update for the Galaxy S7 Edge as Android 7.0 Nougat might be rolled out early next year. So, if you recently updated your device, I’m sure it was a minor update or a security patch to deal with a thing or two concerning security and performance of the phone but it’s nothing big. Basically, we don’t know what the cause is so we will try to do some basic troubleshooting and we will progress into more complex ones.

Step 1: Reboot your phone

If it’s the first time that the error message showed up, then don’t do anything complex yet. Instead, resort to just a simple reboot to know if that fixes the problem because if it doesn’t then we might be facing a more serious app issue.

However, if the error disappears or won’t pop up anymore after a reboot, then it might have been just a minor glitch but still there’s no guarantee the problem got fixed because at this point, we don’t know why it showed up and we really can’t do anything to address the real problem so just wait and see if the error would occur again. If you don’t want to take any chances though, then I suggest you backup your files and data and do the factory reset:

  1. From the Home screen, tap the Apps icon.
  2. Find and tap Settings and then touch Backup and reset.
  3. Tap Factory data reset and touch Reset device.
  4. If you have screen lock feature turned on, enter your password or PIN.
  5. Touch Continue.
  6. Tap Delete all to confirm your action.

Step 2: Reboot your phone in Safe mode

Some owners who encountered this kind of error said that the error popped up after trying to change the settings of their phones while others reported that it was triggered by some apps. We don’t know if it’s just a problem with the app and whether or not it’s pre-installed or third-party. So, rebooting the device in safe mode will, somehow, give us an overview what this is all about. Try to follow the steps below and observe if the error would still pop up while the phone is in that mode:

  1. Press and hold the Power key.
  2. As soon as you can see the ‘Samsung Galaxy S7 EDGE’ on the screen, release the Power key and immediately hold the Volume Down key.
  3. Continue holding the Volume Down button until the device finishes rebooting.
  4. You may release it when you can see ‘Safe mode’ in the bottom left corner of the screen.

After you have successfully booted up your device in this mode, try to do what you were doing when the error showed up to trigger it. If the it still pops up, then your third-party apps have nothing to do with the problem. Continue your troubleshooting but at this point in time, it’s better that you backup your data and files in preparation of more complex firmware troubleshooting.

Step 3: Clear cache and data of Settings and apps that trigger the error

If the error pops up everytime you change the settings of your phone, then you have to clear the cache and data of the Settings app. This will reset all your preferences in your device including your settings in some apps. It can potentially fix the problem but there’s no guarantee…

  1. From the Home screen, tap the Apps icon.
  2. Find and tap on Settings.
  3. Touch Applications and then Application manager.
  4. Swipe to ALL tab.
  5. Find and touch Settings.
  6. Tap Storage.
  7. Tap Clear cache and then Clear data, Delete.

However, if the error is triggered by an app, then you have to clear the cache and data of said app and if the problem still occurs, clear the cache and data of the Settings app.

Step 4: Reboot S7 Edge in Recovery Mode and wipe cache partition

Other reports suggest that firmware updates may also cause this problem regardless whether the update is a small or big one. So, if you think the problem started after an update, then restarting your phone in recovery mode and deleting the system cache from there might fix the problem. Here’s the step by step instruction on how to do that…

  1. Turn off the phone.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe cache partition.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished wiping the cache partition. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Once the device has successfully rebooted, try to trigger the error just to see if it still shows up. If so, then the next step should be done, otherwise, the problem is fixed.

Step 5: Perform master reset on your Galaxy S7 Edge

After doing steps 1 through 4 and the error still shows up, then it’s clear enough the phone is experiencing a serious firmware problem. It might be fixed by a reset or by reinstalling the firmware. The latter, however, has to be done by a technician, a Samsung-authorized one, but the former can be done by you. Again, don’t forget to backup your data and files before doing the following steps:

  1. Turn off your Samsung Galaxy S7 Edge.
  2. Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
  3. When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
  4. When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
  5. Using the Volume Down key, navigate through the options and highlight ‘wipe data / factory reset.’
  6. Once highlighted, you may press the Power key to select it.
  7. Now highlight the option ‘Yes — delete all user data’ using the Volume Down key and press the Power button to select it.
  8. Wait until your phone is finished doing the Master Reset. Once completed, highlight ‘Reboot system now’ and press the Power key.
  9. The phone will now reboot longer than usual.

Step 6: Seek help from a technician

Should the error show up after the reset, then the firmware needs to be reinstalled but as I said earlier, it has to be a Samsung-authorized technician that needs to do it for you. So, send your phone in or bring it back to the store where you bought it.

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